Your ridiculous response below is a fictional story. The emails on record and phone call record does not reflect your below lies. You might as well not have responded as immaturely as you did. Demonstrated how rubbish your service and company is. You told me during a recorded conversation the open house was from 11am to 3pm. I suggest you stop with your stupidity. Disappointed in the service. Would be giving zero stars but it is not an option. Gemma was argumentative and unprofessional.Lack of communication between staff members on property viewings. I specifically asked to be removed from the listing and Gemma has completely disregarded the request and done as she pleases. No regard to customer service at all. Would not recommend. Go with any other agency.
Our nightmare agency in this area.. Don't bother in getting a contract with them.. They are such a bad liars.. We had a contract with them and after finishing the contract they just try and find issues and telling lies just not to give back the deposit..the people who live before us told us they did the same not getting back the deposit but now I know they did the same to everyone...you don't deserve even a star.. If you want a bad experience use oyster property..walk away from this agency.. We did have a cleaning company for the house to be cleaned and they charge us saying that was dirty.. Let's be serious.. House was nice and cleaned.. Just run and don't walk in to this agency.. I don't recommend it to anyone.. My husband went in to the agency to fix the problem and they told him to go out and were very rude.. Not nice at all. They need some training and some good customer service. Very unhappy with this agency 👎👎👎
The worst letting agent, they will keep you waiting for days and weeks. Upon ensuring as a stranger for the same property I get to know that the property was gone a week ago. With an attitude the lady will put up a wrong allegation towards you. Please do not rent with them They are not trustworthy.
Very poor maintenance service. Service desk very unprofessional. Reported broken fridge 2 weeks ago and still without fridge.
Unprofessional service post covid. Lack of response to emails and phone calls when urgent matters crop up with tenants. Managers are never available despite several written requests directly to them for contact.
Completely and utterly disappointed by this agency !! Do not use them. Specially accounts department they never return your deposit. A lady Hemangi and another one Vanessa , no customer service , no support and they will leave you with no money. Unprofessional people
The worst letting agent, they will keep you waiting for days and weeks. Upon ensuring as a stranger for the same property I get to know that the property was gone a week ago. With an attitude the lady will put up a wrong allegation towards you. Please do not rent with them They are not trustworthy.
No support and very unprofessional Stay away
Unknown
845 Honeypot Lane, Stanmore, HA7 1AR, UK, HA7
Website:
http://oyster-properties.co.ukOyster Properties is a real estate agency in London, United Kingdom. Founded in 2006, Oyster Properties started out as an estate agency with specialization in residential property sales, lettings and property management. Presently, it operates through two offices – the Head Office is located in Stanmore and the other office is in Arnos Grove. Based as an estate agency in Stanmore and Arnos Grove, Oyster Properties covers all of North and North West London. We aim to deliver a wide range of services with a high standard of excellence. We are an independently owned estate agency network that have successfully been selling and letting all types of property across the borough and beyond. We provide personalised service to our clients whilst making use of the latest technology and marketing methods. We believe owning a property should be stress free and work hard to ensure our landlords can sit back and enjoy a steady return from their property whilst we take care of all the compliance and rental headaches in a cost effective and transparent way. We have been independently recognised by the Best Estate Agent guide to be in the top 5% of all Lettings agents in the UK and are proud of the feedback we receive and our consistent high reviews from our clients on both Google and Facebook.
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