Rented a property through Breckon for the past year. Generally a positive experience overall. Callum Hunt has been especially great - professional, friendly and caring (5 stars individually for him). For Brekcon as a whole, 4 stars as a solid service but sometimes quite slow at resolving maintenance issues and issues around inventory at the start of the year. Nonetheless, far better than any other Estate Agents I have used in Oxford.

Very good service. Moving between flats (which they both manage) went smoothly.

Everyone is always going to be very nice and polite with you. They take a long time to reply to your emails but always end up being helpful, just expect delays when dealing with them. Stuff will be in the property that is not in the inventory when you move in, make sure you don’t leave it there or you’ll be charged for it when you leave.

All in all I've had a rather unsatisfactory experience with Breckon & Breckon in Summertown, Oxford. Their communication was poor, often requiring multiple follow-ups to get any response or action. Maintenance issues were neglected, causing unnecessary stress. For example, fire alarms left unchecked a long time past their certified date. Upon moving out, we faced unjust charges deducted from our deposit, having to go through the stress of countering them. We were left at their whim, and as tenants we found they will not work with you, you will feel like you are nothing but a means to an income for them. We were made to feel small and powerless, and I strongly advise future tenants who are going with Breckon to document everything meticulously, keep a paper trail, and ensure all agreements are clearly stated in writing, with nothing left implicit. Phone calls are discouraged. Being out of the absolute state the rental sector is in has been an absolute blessing.

At first they seemed nice and trustworthy. The process was quick and painless and they seemed quick to reply and offer their support. But after 6 months of me living in the property they are still failing to fix issues that I had raised even before entering the property. I don't know if they are incompetent or extremely inefficient.

We had a GREAT start and the team were very helpful and lovely to deal with, but it went downhill when we moved out and an independent adjudicator sided with us and verified that Breckon and Breckon Summertown had used some extremely shady tactics to extort exorbitant end-of-tenancy charges from us (like covering damage in photos with pot plants and trying to charge us to fix it). Fortunately we had taken our own photos. It’s clearly a dodgy business tactic to charge the maximum amount of end-of-lease charges and see if people bother/have enough evidence to challenge it. Because of this I would 100% recommend that everyone uses the Flatfair Deposit Scheme option. Through the Flatfair system, an independent adjudicator can be appointed to make a decision on the final payment. The adjudicator sided with us and saved us £350+ and confirmed to us that Breckon and Breckon’s case to extort funding was baseless and they had tried to dupe us on several incorrect charges. I would also recommend that you take A LOT of photos when you do the walk-through and point out every single bit of damage pedantically, or they will try to charge you for it on the other end, and take your own DETAILED photos when you leave. Don’t get caught - take the Flatfair option and get an independent adjudicator because when you move out they will try to screw you out if every single cent and it’s a huge amount of stress. I’m extremely disappointed in Breckon & Breckon’s behavior because we loved dealing with their lovely team initially, but this has caused so much unnecessary stress and made us feel like profit was prioritized way above professionalism.

At the end of the contract, a big chunk of the caution was kept with very little justification. Disappointed

Event though i was a good tenant for 4 years they deducted some of my deposit due to petty clauses in the tenancy. Be careful if you rent through Breckon and Breckon.

Unfortunately we rented a property from B&B. Once we left the property the estate agents held back our deposit. They did not thoroughly check the inventory checking in report against the check out report which resulted in us going to a dispute (the adjudicator mostly supported us. Some of the dispute amount was for items that we had complained about when we moved in and were never dealt with throughout the tenancy! They were also shown on the inventory as issues. To then charge us was unacceptable. 1. They tried to charge us a extortionate amount for cleaning even though the property was cleaned to a professional standard. 2. They quoted clauses that didn’t exist in the tenancy agreement to support their claims 3. They tried to charge us for the fire blanket which was attached to the wall! This caused us a lot of frustration and we ended up out of pocket. Terrible service!