Unfortunately we rented a property from B&B. Once we left the property the estate agents held back our deposit. They did not thoroughly check the inventory checking in report against the check out report which resulted in us going to a dispute (the adjudicator mostly supported us. Some of the dispute amount was for items that we had complained about when we moved in and were never dealt with throughout the tenancy! They were also shown on the inventory as issues. To then charge us was unacceptable. 1. They tried to charge us a extortionate amount for cleaning even though the property was cleaned to a professional standard. 2. They quoted clauses that didn’t exist in the tenancy agreement to support their claims 3. They tried to charge us for the fire blanket which was attached to the wall! This caused us a lot of frustration and we ended up out of pocket. Terrible service!

Unfortunately we rented a property from B&B. Once we left the property the estate agents held back our deposit. They did not thoroughly check the inventory checking in report against the check out report which resulted in us going to a dispute (the adjudicator mostly supported us. Some of the dispute amount was for items that we had complained about when we moved in and were never dealt with throughout the tenancy! They were also shown on the inventory as issues. To then charge us was unacceptable. 1. They tried to charge us a extortionate amount for cleaning even though the property was cleaned to a professional standard. 2. They quoted clauses that didn’t exist in the tenancy agreement to support their claims 3. They tried to charge us for the fire blanket which was attached to the wall! This caused us a lot of frustration and we ended up out of pocket. Terrible service!

A very successful and professional company .But …….unfortunately they have a person who is very bad at dealing with customers and is not good at his job. I feel sorry that good company does employs this type of employee. They must be trained first on how to deal with customers. , I advise all people if they have problems to choose right person who can talk to. I hope that the decision-makers take this matter seriously, because this bad treatment by some people with customers is not a good thing for the company.

Very poor communication. They did not have the decency to let us know that our offer was rejected by the landlord, we wasted a week waiting to hear back and mutiple calls were needed to get a confirmation. Huge waste of time.

This is the worst letting agent I've ever encountered! They manipulate communication between the landlord and tenants, creating confusion. They intentionally lie to both parties, causing problems and deliberately harming the landlord's interests. They even allow tenants to prematurely terminate contracts without the landlord's consent. When we complained to their management team, it was utterly unhelpful. It appears that this behavior is part of Breckon & Breckon's company culture. We were left with no choice but to file a formal complaint with the property ombudsman, resulting in Breckon & Breckon being fined for their wrongdoing.

For anyone wishing to rent with Breckon and Breckon - I would strongly encourage you to take videos/photos of your entire property before you move in. Even places that you wouldn’t think of - ie. door frames, inside cupboards, any tiny little mark, EVERYTHING! Breckon and Breckon tried to take our deposit for marks that were already there in check in but claimed they would have been picked up by the company that do the inventory (I proved this wasn’t true) and charged ridiculous amounts of money for the marks which I know they will do nothing about given the state of the place when we moved in from the previous tenant.

Wildly unhelpful, wouldn’t ever rent from them again.

Ignore this Estate Agent and do NOT do business with these people. Very disrespectful and untrustworthy.NegativeResponsiveness, Quality, Professionalism, Value

Do not do business with these people. Untrustworthy, sleazy and disrespectful. If I could, I’d give 0 stars. We were looking for our first home. We found a lovely cottage but after placing an offer, we got that rejected. We moved on and continued with our search. It was a month later when they contacted us again, saying that the other buyer was “crazy and unreliable”. They would call you late Friday afternoon and would refuse to write anything down in an email. Non-the-less, we looked through the poor communication and unprofessional behaviour, as we wanted the house. Little did we know, that the vendor will soon also be called “crazy and unreliable”. Despite twice daily calls for three weeks straight, we felt that we were the middle man between the agent and vendor plus the estate agent’s psychotherapist. Eventually, we had to pull out of the purchase as frankly we got fed up with such treatment. I know there are some positive reviews here, but you wonder what these people are saying about you behind your back.