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Madley Property Services Surrey Quays

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Rent from these people at your own risk.They offer the worst services ,send contractors into your apartment without your permission and when you complain they turn against you.I was forced to move out their property as I could not deal with the rudeness and poor treatment from staff.They started refurbishing my apartment with contractors running up and down the scaffolding and because I work nights,I had to start sleeping in a friends place during the day.And whenever I complained to them,they got rude.Even after I finally moved out,they completely kept my deposit silent and tried working with the landlord to retain the whole deposit.Now they try change their name from Madley thinking they can run away from all the bad deeds they have done.Use them at you own risk

Reply from agent

Hi Daniel, we’re sorry to see you have left this review. After speaking with the team, we would like to clarify a few things as your review does not reflect the situation fairly. As you are aware, our company was not in charge of refurbishing the block. This was the responsibility of the block managers and we just managed the apartment you were living in. We informed you that the works would be taking place well ahead of them starting and you decided to renew your tenancy agreement for a further term. Unfortunately you were aggressive and threatening to staff members and caused damage to the property. At the end of the tenancy, the landlord went through the proper channels with the Tenancy Deposit Scheme (TDS) to retain part of your deposit to cover the damages. The TDS awarded the landlord compensation for the way you had treated their property.

1.00 /5

this is the worst agency they don't service houses we live 2 weeks without water never go to them you will always have housing problems!

1.00 /5

Scamming letting agent! Landlord be aware! This letting agent will take your annual letting fee in advance and will not refund if the tenancy ends early! We have let Madley manage our flat in Bermondsey and the single AST tenancy was between April 2022 to July 2023 over the length over 14.5 months. However, they have charged us 24 months of letting fee in advance. When the tenancy ends, they would not give the refund for the remaining period. Landlords stay away from these scammers!

Reply from agent

Dear Tong, I am disappointed that you have felt the need to write this review, at Madley we always strive for excellent customer service. However, our terms and conditions are very clear and fair about what happens in these situations, and you were fully aware of our terms when you gave the tenants notice. Our terms clearly state that a refund is only due if the tenant gives notice. I’m sorry that you are now not happy, but as a company we make it clear at the outset, through our terms and conditions, what we do and how we charge, and we have only charged within those clear guidelines. Kind regards, Madley

1.00 /5
Reply from agent

Thank you for the 5 stars and the great feedback Sharn!

1.00 /5

The old Tesco self checkouts are more competent and worked faster than the employees at Madley. The best thing you will ever do is not rent through these people. Do yourself a favour a steer clear from these people. Just check through these reviews and count how many are made by people who have only ever made one review. And ignore the response which says I’m not in their system. I very unfortunately do live in one of their properties.

1.00 /5

Currently renting through Madley property. Agents are agreeable enough to talk to, if you can get in touch. We've been waiting on repairs for months and emails to our agents are continuously ignored. Also unclear who our main agent is, we are often contacted by new employees. Sounds like an understaffing issue. We are not given contact details for our landlord so are stuck paying full rent to an agency and landlord that do not follow through with their duties. When we moved into the flat we were met with dirt (food on the floor, white walls greased with yellow marks etc), black mold and old pieces of wood, furniture and flooring left behind by an unknown source. We also didn't have hot water for the first three weeks and had to shower at friends houses. We received no compensation for the state of the flat, and continued to pay full rent. The leftover furniture was finally removed about halfway through our tenancy. Prior to be moving in we were also told all white goods would be included in the property, I filmed the viewing and caught this on camera, but when we moved in we had no freezer?? I'm currently sitting through the sound of grinding repair work in the flat downstairs, which tenants were not given notice of. This work has been going on for a week, with no indication of an end date. Working from home, this has been somewhat stressful. They're militant with their referencing, which is done through yet another third party. This whole process was incredibly stressful, expect to handover screenshots and bank statements - privacy not a concern for this company. All in all, I would avoid in future due to the severe communication issues we've faced with Madley. Update: Communication issues with main agents continue, however we appreciated being contacted by Jaimie who offered his apologies & vouchers as a gesture of goodwill.NegativeResponsiveness, Quality, Value

Reply from agent

Hi Miss Parkes, We are very disappointed to hear that you are unhappy with the service you’ve received and that you feel our communication hasn’t been up to scratch. We will investigate the points you’ve raised and I will contact you personally to discuss them. Kind Regards Jaimie

1.00 /5

The old Tesco self checkouts are more competent and worked faster than the employees at Madley. The best thing you will ever do is not rent through these people. Do yourself a favour a steer clear from these people. Just check through these reviews and count how many are made by people who have only ever made one review. And ignore the response which says I’m not in their system. I very unfortunately do live in one of their properties.

1.00 /5

I did not believe such agents existed in this age any more. Each time I call the property ready for view. Each time I walk in to office the property mysteriously "just gone". I hope others read and take note of what they think of other race. Didgusting.

Reply from agent

Dear Afamefuna, I have checked our records, our leads system and enquiries and you are not recorded on any of our systems anywhere nor is there any record of you being someone who has tried to make contact with our company. As you can see from our reviews, our agents would never act in the ways you are suggesting and our team is dedicated to supply the best service we can to everyone. Can you please contact me as a matter of urgency on jaimie@madleyproperty.com.

1.00 /5

Currently renting through Madley property. Agents are agreeable enough to talk to, if you can get in touch. We've been waiting on repairs for months and emails to our agents are continuously ignored. Also unclear who our main agent is, we are often contacted by new employees. Sounds like an understaffing issue. We are not given contact details for our landlord so are stuck paying full rent to an agency and landlord that do not follow through with their duties. When we moved into the flat we were met with dirt (food on the floor, white walls greased with yellow marks etc), black mold and old pieces of wood, furniture and flooring left behind by an unknown source. We also didn't have hot water for the first three weeks and had to shower at friends houses. We received no compensation for the state of the flat, and continued to pay full rent. The leftover furniture was finally removed about halfway through our tenancy. Prior to be moving in we were also told all white goods would be included in the property, I filmed the viewing and caught this on camera, but when we moved in we had no freezer?? I'm currently sitting through the sound of grinding repair work in the flat downstairs, which tenants were not given notice of. This work has been going on for a week, with no indication of an end date. Working from home, this has been somewhat stressful. They're militant with their referencing, which is done through yet another third party. This whole process was incredibly stressful, expect to handover screenshots and bank statements - privacy not a concern for this company. All in all, I would avoid in future due to the severe communication issues we've faced with Madley.

Reply from agent

Hi Miss Parkes, We are very disappointed to hear that you are unhappy with the service you’ve received and that you feel our communication hasn’t been up to scratch. We will investigate the points you’ve raised and I will contact you personally to discuss them. Kind Regards Jaimie

1.00 /5
Reply from agent

Dear Renita, if you are a tenant or client of our company please contact me on jaimie@madleyproperty.com.

Contact details
Sales Phone:

020 7378 0644

Lettings Phone:

020 7378 0644

Lettings Email:

info@madleyproperty.com

Opening hours
Monday-Friday: 09:00 - 19:00 Saturday: 10:00 - 16:00
Address

2 Plough Way, Surrey Quays, SE16 2EU, SE16

Estate agency, rethought We offer all the services you'd expect from an estate agent, and we love what we do, but we're not like other estate agents.

Our team

Matt Brooke

Association of Residential Letting Agents
National Association of Estate Agents
Property Ombudsman Sales
Property Ombudsman Lettings
onthemarket
rightmove
Zoopla
Floor Plan
For Sale / To Let Board
Accompanied Viewings
Sales Progression

No awards information available

Floor Plan
For Sale / To Let Board
Accompanied Viewings
Sales Progression

No awards information available