My property was ruined . It was heartbreaking.I wish I had managed it myself . It has cost me a huge amount to rectify the damage . No accountability from Sutton Coldfield branch .

The worst experience ever. I had a viewing for a property and I liked it and was willing to put an offer and called them. They said they received the email and will get back to me with an application form to fill. Two days passed by and I made numerous calls asking for the form and they said they still got viewings to be had and will get back to me. On the third day, when I called they said the property has been let. I mean, they didn't even get my complete details. Why arrange a viewing then? To waste my day? Just useless

If I can give no star I definitely will, Poor service, never responds to your phone calls and staffs are all about giving you misinformation. Stay well away from this company.NegativeResponsiveness, Quality, Professionalism

Never been there

Very poor service. During six years renting flat, they promised several times that they will repain kitchen after previous locators. I don't think they have done it even six months after my moving out. Many times they booked visit in the flat for annual "inspection" and never arrived with excuse "no one was home". When boiler broke down in the middle of winter 2019, we spent two weeks without heating and hot water.

Poor service from this company /branch I.e diverted calls impossible to speak to anyone Even in urgent matters. Then you get emails asking why you haven't been in touch. Abysmal 😈 …

The 2 Chloes who dealt with the sale of my property were very professional and kept me updated all through the process until the sale came to its conclusion and they both deserve a 5* rating. However their 5* got reduced to 1 due to tbe extremely poor service I received from the rental side of Martin & Co. Occasionally I visited the property that M&C managed for me and on each occasion was alarmed when witnessing what alterations the tenants had made. They were repeaterly told that I needed to approve any changes prior to them takiing place but that only seemed to fall on 'deaf ears' as they continued to do as they pleased. I raised my concrrns with M&C via email, phone calls and face to face meetings and was assured that when the tenants vacated the property that ithey would return it to the condition it was in when they took up residence......foolishly I believed them, but now I realise that they were only paying me 'lip service' as the condition of the property was a disgrace when the tenants vacated. I enquired why the changes hadnt been spotted during the 6 monthly property checks and it appears there was no consistency of inspectors so changes would not have noticed. If the inspector had cross checked the inventory of the property when carrying out the inspections the changes whould have come to light - but they didnt, and when I complained about the state that the tenants had left the property in I was asked to provide a copy of the inventory.......so I had to tell them that they already had one in they cared to check their records! When the tenants departed they they left 85 holes in the lounge walls which they had roughly polyfillered over and left unpainted. There were numerous other faults for which M&C got quotes to cover the remedial work required to restore the property to its original state which were in excess of £1500 adding that as the tenants bond was less than £700 that I would have to pursue the them through the small claims court for the remainder of the money.........I paid M&C to look after my property which they clearly havent done.......in reality it is them who I should be taking to small claims court as they have not provided me with the service I have paid them for over the years! As for the manager (Andrew?) I personally wouldnt pay him in washers - but as I undersrand his parents own the business, no doubt he will keep his job!

I have been unfortunate to come across Martin & Co as they are the agent selected by the purchaser of my property in Worcestershire. There are only 3 people involved in the chain but they have been totally disorganised, reluctant to return phone calls or respond to emails. Although I totally appreciate we are in a difficult situation due to Covid-19 both myself and my agent have been trying to get them to get the wheels in motion in regards to this sale and have been very disappointed with their lack of response so far. If you are looking for a reliable agent then I would look elsewhere.