Please never use this company. Totally incompetent. Never answer phone calls. Sent me reports on my property saying all was well then when the tenant left I was left with a nightmare which cost me over £4000 to put right. The manager as not got a clue what is going on with his staff. He is rood and just comes out with excuses. Please don’t deal with this company. Weather a landlord or tenant. It’s a disaster.

Absolutely appalling experience. Stay away from them at all cost. They are bunch of cold blooded people that tricked me into renting property by paying rent of 6 months upfront. Every single person in that property wanted to get out just because of this agent’s and landlord’s attitude. At the end of my tenancy a big chunk of my deposit was kept just because the cabinets handles allegedly had some stains. Just observe that all the good reviews are either from landlords or companies working for them. This clearly tells that they will never look after the interests of tenants. Please please, all you prospective tenants stay away from. In my case they would just walk into my flat in my absence OR giving me a very short notice. Edit: Response to Reply - 1.Mr. Matthew Clinton, Sir I was tricked because the fees you took from me under admin, search etc, I was never told that they were non-refundable and there is a chance of getting tenancy declined. I was assured the tenancy until last minute you guys pulled back. I wasn't left with any other option but to surrender to your option of paying 6 month's rent upfront, "Free will" was only a luxury at that point. Thanks to new legislation that has put an end to these extortionist practices by letting Agents. 2. Yes, by law, you have to give 24 Hours notice and you haven't at many occasions. TBH I can live with that, the thing that is outrageous is the landlord spying around tenant's flats all day long under the premise of maintenance and on number of occasions, she has got into flat. I am not the only victim in this regard. 3. You were required to either return my mail to sender OR forward it onto me, none of which happened instead I was said and I quote "You can make whatever arrangements you like with regards to your mail". 4. Yes I could have disputed that £40 figure but I believed that would have delayed me getting my rest of money, which I needed urgently to pay deposit towards my next tenancy; at that time I was left with 2 options either to surrender and get rest of my money back OR dispute it and keep waiting for long time. I have had dealt with DPS schemes and as nice as they sound, that is another example of broken tenancy system. You have to come out of your La La Land and understand how difficult of a situation I was in and my predicament wasn't allowing me to let that money sit with you for ages. Already there was long and lengthy process to get it back. 5. As naive as your agency sound from your reply, I must inform you that the property was given to me on furnished basis BUT after my washing machine broke down, you didn't fix it, instead you said that that washing machine was a gift from previous tenant (sigh!) and It isn't covered. So, I had to get my own washing machine and was held responsible to dispose that washing machine of as well as you wouldn't pick it up. 6. Where I do understand that it was a managed property, a. I was never told that; and b. The frequency of visits by you guys was just abnormal and preposterous. 7. BTW the large change you are referring to I can see that on other review sites 8. I had to literally chase you guys for the dues that were due to me on account of water bill. My tenancy finished in January and I wasn't paid until March. 9. In this instance, I have some very caring emails from you which I can attach with this review for people to know if you like to dispute the facts. PS: Another fun fact: when I came to visit the property one of the girls told that I can put satellite in BUT as soon as I was in when Satelite guy came to install it, the landlady started making a big issue out of it. The only way we could settle it was by me promising that I would leave that £120 satellite when I will leave (That is another £120 gone there)

Unorganised, no communication was told one thing then another. Wouldn't recommend using this estate agent, messed me and partner about. When complained, they didn't do anything other than offer me another property. I now avoid using martin and co for any future lettings.

Absolutely appalling service! No one seemed to possess a care or a brain cell at this real estate agents. Had to ring three times in order to get a viewing, due to their incapability of saving our details, or choosing the right keys for the property.

Not DSS or savings friendly regarding lettings. Takes several days to contact after requesting to be contacted in an hour as at an appointment to be told viewings are fully booked. Avoiding dealings in future.

Very poor representation from the lady with the negative attitude. Personally I wouldn't do business with this company through choice.

Dealing with the agent for more than 2 years. Absolute nightmare! The ladies who work there simply don't care. A property managing agent acts like a cold blooded law firm. An excellent firm, robotic employees. NO, it is not about my deposit, it is about we not having the back door key for 2 years regardless of how many time I complained. It is about you as an agent doesn't have a copy of the front door key in your office for the next tenant reviewing appointment. It is about you not updating your records when I discussed some issues about the property over the phone or met an agent in person. I would understand if the landlord doesn't want to fix a few things, but how could you allowed no lock for the garage, and no key for the backdoor during our stay, for the sake of passing the health and safety regulation.

Not DSS or savings friendly regarding lettings. Takes several days to contact after requesting to be contacted in an hour as at an appointment to be told viewings are fully booked. Avoiding dealings in future.

Extremely unexpectedly poor service. Stated by Melisa and Bronagh that they are there to 'support the lanlord' no help for tenants. Very poor communication skills. Came across very uneducated with tenancies and unwilling to see both sides. Bronagh is very focused on box ticking exercises while Melisa backs up the inadequacies by papering over cracks with relationships between landlord and tennant. Their very poor maintenance company Wassall Maintainance only serve to extortionate lanlords without thoroughly communicating issues for resolution, stating unable to repair verbally rather than in writing. Check ins were late and very short with poor documentation. Pushing tenants to sign but no service/ help with genuine issues. Do not think 4 weeks without a working kitchen is a problem! Would not advise dealing with either, lack of understanding is outstanding! ** if the reply states 'I'm sorry you don't seem to be on our records ' this is untrue. We are very much on recwith Martin and Co and will never use them to rent a property.