Treat tennants poorly. This company took over my tennancy from anotrthe agency that closed. I DO NOT RECOMMEND USING THIS AGENT....as i have had continious issues since they took over. i have rented many properties and have never had an issue in the past. their customer service skills are poor, they do not follow inscruction or even take any notice of what you say. I understand that their revenue ultimately comes from the landlord, however, without tennants.. nobody makes money!! so perhaps treating the tennants better would go a long way.

Extremely unexpectedly poor service. Stated by Melisa and Bronagh that they are there to 'support the lanlord' no help for tenants. Very poor communication skills. Came across very uneducated with tenancies and unwilling to see both sides. Bronagh is very focused on box ticking exercises while Melisa backs up the inadequacies by papering over cracks with relationships between landlord and tennant. Their very poor maintenance company Wassall Maintainance only serve to extortionate lanlords without thoroughly communicating issues for resolution, stating unable to repair verbally rather than in writing. Check ins were late and very short with poor documentation. Pushing tenants to sign but no service/ help with genuine issues. Do not think 4 weeks without a working kitchen is a problem! Would not advise dealing with either, lack of understanding is outstanding! ** if the reply states 'I'm sorry you don't seem to be on our records ' this is untrue. We are very much on recwith Martin and Co and will never use them to rent a property.

Really poor customer service. I rang several times in one day to speak to Andrew, left messages with him to call me back, and he didn't bother. I also waited the whole of the next day, and still he hadn't bothered to get back to me. They're obviously not in need of the business. I'll take my business elsewhere, I suggest you do the same

Absolutely disgusted took my money and I changed my mind asked for my money back without them carrying out any checks and they have kept me on hold all day!! quick enough to take your money not so forward in giving it back!!! avoid at all costs

I've used a couple of Martin&Co and I've found them unreliable. they are overly keen to take you money lock you in then have no suitable properties or dont make a real effort to find one. there are plenty of others to choose from so I would.