Hi Claire, we are very sorry if you feel we have not delivered our usual great service. However, we cant seem to find any business relationship with you on our system. Just in case this is an error, can you please contact us to discuss further. We would of course, like to resolve any concerns that you have. Many thanks.

Hi, very sorry if you feel we have not delivered our usual great service, however we cant seem to find any business relationship that we have with you. Just in case this is an error, can you please contact us urgently to discuss further. We would of course like to resolve any concerns that you have. Many thanks.

Thanks for your review, Emily. We’re sorry that you were unhappy with your attempted purchase and we understand your frustrations that the development took much longer than expected. Although completion was expected in the first half of 2021, there were a couple of issues along the way before Covid contributed to further delays. We withdrew the development and explained the situation to all buyers, giving them the opportunity to look at other properties but we re-launched in Summer 2022 once issues were rectified. Unfortunately, the physical construction of the property you were buying isn’t something Your Move has any control over nor do we receive any benefit from the developer to list the properties. We did try to help you get your purchaser over the line but, unfortunately, the deadlines for all the relevant documents to be received passed and you were signposted to speak with the developer to discuss your reservation fee as it was held by them, not Your move. We would like to wish you all the very best with your property search and we would gladly help you with this should you have any interest in a property we’re marketing.

Hi Mohan, thank you for your feedback. I'm really sorry to hear that you were unhappy with our service. Just to let you know, we were acting on the instruction of your Landlord (as they told you directly) and unfortunately we cannot go above that. I apologise that you feel that you were mentally tortured but after I asked if you would like to renew and you advised you didn't (despite you later changing your mind), we did not have any communication, as this would have been dealt with by our Terminations department. I hope this clarifies things for you.