Good Afternoon Billie, I believe our lettings manager has spoken to you on the phone about the issues that you have raised and as you are aware the Landlord had us instructed as a tenant find only 7 years ago, we dealt with your viewing, your references and providing you with the property in question as accepted by the landlord, we do not manage the property, therefore during your 7 year tenancy your correspondence and issues would have been through your Landlord direct. We have already mentioned to you about the deposit and as you are aware this has now been resolved. kind regards Michael Molloy - Business Owner

Mr Ali, Good Morning, If you are who we think you are, we are sorry that you feel this way. However, there were a few issues at the end of the tenancy that necessitated some small deductions from the deposit. Which your Landlord proposed. You disputed these, which is your right. The disputes went to the DPS dispute resolution service for their independent adjudication. They looked at all the evidence provided and ruled in the majority with the Landlord and awarded accordingly. Very unfair to be giving us a 1 star review, this was not our decision but in fact the DPS, I do feel your 1 star review is not justified in this instance and would ask that you either take this review down or at least recognise the impact this has on our business and in response to my reply please consider your review. Please feel free to call the office if you have any further comments to raise. kind regards Michael Molloy - Business Owner

Mr Ali, Good Morning, If you are who we think you are, we are sorry that you feel this way. However, there were a few issues at the end of the tenancy that necessitated some small deductions from the deposit. Which your Landlord proposed. You disputed these, which is your right. The disputes went to the DPS dispute resolution service for their independent adjudication. They looked at all the evidence provided and ruled in the majority with the Landlord and awarded accordingly. Very unfair to be giving us a 1 star review, this was not our decision but in fact the DPS, I do feel your 1 star review is not justified in this instance and would ask that you either take this review down or at least recognise the impact this has on our business and in response to my reply please consider your review. Please feel free to call the office if you have any further comments to raise. kind regards Michael Molloy - Business Owner

Good Afternoon Willow Ahmed, We have checked our systems and data and cannot find your details anywhere, we have never dealt with you or had any dealings with any issues that you have mentioned. You may have dealings with another agent but it certainly was not Martin and Co Wanstead. Should you wish to discuss this further then please call our main office on 0208 518 8099 to explain. In the meantime we would ask that you retract your review as this does not apply to our office. kind regards Michael Molloy - Business Owner

Good Afternoon Rob, Please would you elaborate on your 1 Star Review and what this is in connection with? I have checked on our portal and cannot find your name or details to connect to any sale, purchase, or rental property - therefore I would think you may have the wrong Martin and Co. Please could you come back to me asap to verify this and also please remove your review. You may call the main office at Wanstead on 0208 518 8099 or email direct laraine.tarrant@martinco.com kind regards Laraine Tarrant on behalf of Michael Molloy - Business Owner

Hi Jamal, your offer was presented to vendor, as per our legal obligation, but it was unfortunately not acceptable and the vendor opted to accept a competing offer. We appreciate that this was not the desired outcome for you and wish you the best in finding a new home. We do however provide an efficient and professional service and during these very trying times we have done and are doing our best in communicating with all our clients and applicants with staff working from home and very limited staff in the office. kind regards Laraine Tarrant

Good Afternoon Ashley, Following our recent discussion just now Thursday 6th August 2020, as mentioned I was rather concerned why it had taken you since January 2019 to compile a review! Your points were raised and I have informed all our staff members as your review does have an impact on all staff as a reflection of your concerns. We do as a company have concerns if clients are unhappy and address any such issues always with immediate effect, however your issues that you raised were a considerable amount of time ago so in fairness there is not much we can do at this time but to wish you well in your future home. I am glad we managed to have a conversation in the meantime to conclude any outstanding business. regards Laraine Tarrant Executive Assistant to the Business Owner

Good Afternoon Berkane, following on from your 1 star review and our telephone call with you from our Lettings Manager Rob Hall on Wednesday 2nd December at 5pm - the issues you had have now been identified and clarified - it has been noted that this review had not been written by yourself also. Rob Hall once again further apologised for any inconvenience, plus to also reiterate that he had left you a voicemail previously and that the feedback is very unfair, also that it was your friend that left the feedback and not yourself. In view of the issues now having been resolved, we would ask that you take down your 1 star review to enable our reviews to serve well to other applicants. This would be much appreciated. kind regards Laraine Tarrant Executive Assistant

Good Evening Faisal, Following our telephone conversation earlier this evening at 18.35pm I am pleased that we have managed to have a chat and discuss the issues that you raised and mentioned. As discussed there are sometimes faults that arise that may be out of our control and we certainly will look into the call handling that you experienced. I hope our discussion has made you feel easier and trust that we can work with you moving forward. I have passed this over to our branch manager Richard Conlan who will call you tomorrow to discuss further. kind regards and have a good evening Laraine