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Martin & Co Wanstead

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Martin & Co Wanstead

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)

1.00 /5

I rent property for one year from this agent , the begin fee is £460 for 2 persons , when we check out , the deduction is £1040.81 from the DPS, some items just because the professional cleaning company didn't clean thoroughly, it was provided by the agent ,according to the report , the floor should be cleaned again , the biggest deduction is because the visit arranged by the agent destroy the floor because of their rude and irresponsible , it also let the renter to be in charge of it , it is so unfair , now this item are in dispute , but something i confirmed had been deducted , the amount i confirmed only because the agent ask me to do , i think if i confirm , there will be no other dispute , but it is not so , so pls pay attention .

review by Wei Li

Reply from agent

Good Afternoon Wei Li, please do contact us should you wish to discuss any issues that you may have. You had been dealing direct with the DPS and we have no control over their final decisions. I would hope that you can understand that we would always be willing to help and discuss any issues that may arise so as to enable our tenants to feel satisfied and have an amicable outcome.

1.00 /5

Whilst initially good and proactive in finding tenants, now we've had the tenants in for a while and there's been some issues it turns out that their management is very very very poor. I am away travelling a lot so have to rely on email for communication, if there's an issue or query then this is just ignored basically they don't answer their emails. The charges from contractors are fairly high and with limited explanantion.

review by Ian Blakeley

Reply from agent

Hi Ian, We are disappointed to read your review. We have been managing this particular property for more than 12 months and unfortunately found a multitude of issues, which are inherent within. Admittedly some issues took some time for our contractors to correctly diagnose and we did go over and beyond what the fully managed service normally includes to get these issues resolved for you. Managing a property for a landlord who is abroad often raises a variety of problems such as delays in authorising works and delays which result from delayed communication. Regarding emails being ignored, we informed you that a member of staff had left the company and to use an alternate email address. This email was obviously missed and so we appreciate the confusion. When a property has a large number of defects this will result in lots of quotes and invoices from contractors. If a landlord wishes, we are happy to use their preferred contractors instead of our recommendations. We would appreciate it if you would attend the office to discuss any issues you have in person as we are always happy to assist all of our landlords and tenants. Kind regards, Martin & Co Wanstead.

1.00 /5

review by Pears

Reply from agent

Hi Pears, just following up on reviews and stars from the past few years, we always welcome a written review in relation to your stars given. I trust all is well with you. kind regards Michael Molloy - Business Owner

1.00 /5

review by Nieves

Reply from agent

Hi Nieves, just following up on reviews and stars from the past few years, we always welcome a written review in relation to your stars given. I trust all is well and hope that we can be of assistance at any time. Regards Michael Molloy - Business Owner

1.00 /5

Truly one of the worst estate agencies I have ever dealt with. The agency have been trying to blame us for issues of mould and damp in the property at flat 1 Oakhall court when in fact it is an issue of rising and penetrating damp. Awful communication by all staff and we have been passed through 3 different staff because they are unable to manage the property. DO NOT RENT FROM MARTIN AND CO IF YOU WANT AN EASY TENANCY.

review by Nathan Jones

Reply from agent

The issues as noted above where dealt with at the time of an inspection and were subsequently resolved - This was 4 years ago

1.00 /5

Richard went out of his way to help me move at very short notice. He even worked on his day off to ensure everything was arranged as necessary in 3 days! He was also available on Sunday when I needed his help! He has been friendly and courteous throughout the whole process and I would 100% recommend him to anyone who needs a letting agent! Update (08/03/2017) Apart from the initial great service, Martin & Co is by far the worst letting agent I have ever dealt with. Their maintenance department was unresponsive at best and the general customer service is appalling. I will actively avoid looking at properties that are marketed by Martin & Co in future.

review by Tanya Lehmberg

Reply from agent

Hi - just following up on reviews and stars from the past few years - so as to see the consistency of our professional hard work. I hope all is going well with and for you. regards Michael Molloy - Business Owner

Contact details

Sales Phone:

0208 518 8099

Lettings Phone:

0208 518 8118

Lettings Email:

rob.hall@martinco.com

Opening hours

Monday-Friday: 09:00 - 17:30 Saturday: 09:00 - 16:00

Address

74 High Street, Wanstead, E11 2RJ, London, UK, E11

About

Website:

http://martinco.com

Here at Martin & Co Wanstead, we are proud to provide specialist advice, guidance, and support across all areas of the residential property market to the people of Wanstead, and wider East London and West Essex communities. Franchisee Mike Molloy was born and bred in Wanstead and brings a wealth of local knowledge to the team, as well as extensive experience from across the industry. A landlord himself, Mike has first-hand understanding of the needs of landlords and tenants, and alongside his dedicated and experienced team delivers a comprehensive service to buyers, sellers, tenants, and investors alike. With our wealth of experience across both lettings and sales, you can be confident of receiving the very highest standards of service from the Martin & Co Wanstead team at all times. Whether you have a property to sell in the area, or you are looking for a home to rent, please do get in touch as we'd be delighted to help. Why not get the ball rolling with a free online valuation? Find out what your property is worth in a matter of minutes, and let Martin & Co Wanstead get you on the move.

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