please please do not rent from these guys as soon as you leave the apartment they start charging you for stuff that they refused to repair! They taken money from a deposit that we borrowed from family and now left us short and in debt paying this back. Please evidence everything if you rent from these like we have. As renters we have no option but to take these to court just be careful who you rent from. The reviews you see are staff and their landlords including the one we rented from.

We are currently in dispute over their neglect of my property despite paying for a full management service. They put in a totally unsuitable tenant with a guarantor of no financial substance and I'm now left with an estimate of £11k to put the property right. Belvoir say 'they didn't live in the property' and therefore not liable for the ongoing neglect. It has been a shocking experience as a landlord and certainly not a turnaround experience into being one due to their total mismanagement. I note they use the Belvoir awards to their advantage but the Belvoir central office claim Warrington are an independent office and are nothing to do with them.

We are currently in dispute

We are currently in dispute over their neglect of my property despite paying for a full management service. They put in a totally unsuitable tenant with a guarantor of no financial substance and I'm now left with an estimate of £11k to put the property right. Belvoir say 'they didn't live in the property' and therefore not liable for the ongoing neglect. It has been a shocking experience as a landlord and certainly not a turnaround experience into being one due to their total mismanagement. I note they use the Belvoir awards to their advantage but the Belvoir central office claim Warrington are an independent office and are nothing to do with them.

I would rate them as a minus if I could. As a tenant we have been constantly fobbed off and lied to. I have rented a house out for 8 years now through them and if I was the landlord I would be demanding my money back. They follow though on nothing and unless you go nuts at them they do nothing. As a landlord myself as well I would not use them if they were the last estate agent on the planet

As a landlord I'm upset that repairs I have authorised to my property have not been carried out but they never get back to me to tell me what the problem is unless I contact them first. Very poor communication.

Unfortunately, this is the worst service I've received from a letting agency. The rest of the team were actually really helpful and pleasant and apologetic, but the manager, Jeanette was rude and unhelpful. I was basically told that she had another appointment and I needed to decide if I wanted to rent the place - please note that she had arrived for my appointment later than I did. The house rented to me was falsely advertised - on the day of moving in, the house was in an absolute mess with a broken decking etc. But apparently according to Jeanette, other tenants would've been happy with the place - yes a broken deck, broken wardrobe, broken door handles, I'm sure there will be tenants who would be dying to move into such a well maintained place. Customer satisfaction is clearly not your priority.

Extremely poor customer service. I was expecting a call back, never got it. Tried contacting the person again on three separate occasions, she either was out of the office or she promised to call me back with the query I had raised but never happened. Called one last time and was treated rudely by another member of staff. Do not recommend.

Unfortunately one star is the lowest I can award otherwise this letting agent would of got a lower, like zero! I have read through the comments which are all landlords or contractors that make money from this letting agent . The staff here in this shop are very rude and obnoxious wouldn't know good customer service if it hit them straight in the face my advice use someone else and save yourself a lot of money!!!