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Belvoir - Warrington

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Belvoir - Warrington

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)

1.00 /5

review by Summer Vibe

Reply from agent

Hello Summer Vibe. We do not appear to have anyone on our system by this name. Can you please call my office Manager Janette Hughes on 01925 636 855 to discuss what issues you may be experiencing? The Belvoir Warrington Team

1.00 /5

Hi, I strongly advise against using the services of this agency. Initially, they come across as friendly and eager to assist in order to attract you as a customer. However, as the tenancy comes to an end, their behavior is disappointing. I was a tenant for 5 years and I have never been late with payments. I have always been a respectful tenant, never causing any disturbances to my neighbors. Despite my good conduct and no investments made by the agency during my tenancy, they are attempting to withhold more than half of my deposit. I am extremely disappointed. I see they are good liars as well,the apartment was not dirty I have photos that prove the fact that was not.

review by Marius Codreanu

Reply from agent

Hi Marius You have been a very good tenant and we have looked after you in the 5 years you have lived in the property. However the property was very dirty when you vacated the property and will need to be cleaned prior to a new tenant moving in. We wish you all the best in your new property. The Belvoir Warrington Team

1.00 /5

*LANDLORDS BEWARE* Do not let Belvoir Warrington manage your properties the team there come across really nice but they are just con merchants and try to get as much money out of landlords as they can. I had 2 properties with them for 2 years and all they did was try and get more and more money out of me. I am now with ashtons and they are 100% better and more professional and cheaper!.

review by John Harris

Reply from agent

Hi John Thank you for your feedback. I personally helped you to purchase your first 2 properties due to your unique employment. I offered help and advice, viewed both your properties for you and put you in touch with solicitors. All free of charge. My Manager Janette Hughes guided you through the lettings process. Took calls from you evenings, Saturdays and Sundays. All free of charge. You have paid for repairs which you were invoiced for. We do not levy our invoices. Our terms of business and scale of charges are completely transparent and also on our website. It is our job as letting agents to guide and educate landlords through the lettings process. It is difficult to control arising issues with tenants when a Landlord is also messaging their tenants. Gary & the Belvoir Warrington Team...

1.00 /5

19.01.2023

Absolute arrogant owner with

Absolute arrogant owner with no professionalism at all beware people there customer service is 0% stay away 0 stars ????

review by Botox Rus 19.01.2023

1.00 /5

Belvoir have let a property to me and my partner which was completely unsafe and dangerous to live in. Firstly the boiler kept fusing and tripping since we moved in in May, when trying to turn it back on a huge spark would go straight out of the area around the wall below the mains switches. This was dangerous and had put me and my partner at risk. Also the dish washer is faulty/dangerous and has been faulty since we moved in and still hasn’t been fixed after several complaints, it kept leaking and fusing the property. The bathroom ceiling is full of cracks since we moved in and the last month it has caused huge amounts of what we believe to be dangerous mold as seen in the photos. This is making me and my partner physically ill and Belvoir/The Landlord have not fixed this issues after several reports. This place is unfit for living in and dangerous for our health and we are disgusted by our treatment! We are absolutely disgusted as I said earlier, this is not acceptable and our lives/health and wellbeing have been put greatly at risk! Janette knew we were first time renters and that previous tenants had problems with mold in the apartment and never warned us or gave us any advice, the property and fan is the problem not us. The cracks in the ceiling were supposed to of been fixed before we moved in and never were. We have been allowed to vacate the property early but Janette previously promised us first refusal on a property in the areas we are interested in. She has now gone back on her word and tried to make myself look bad for complaining about our treatment. Everything is documented and we have seeked legal advice on the situation previously and we have done nothing wrong. Belvoir have left us in a position where we are unable to find a new property despite being promised first refusal so we may be stuck in a property where all the problems asides the boiler still haven’t been addressed or fixed. When waiting on a first refusal Belvoir listed and let out properties in the area and budget we were promised. A previous tenant at the same address also had similar issues with the landlord and Belvoir. Me and my partner would definitely not recommend Belvoir Warrington. Our treatment by their branch and the landlord have been very poor and upsetting. They constantly make up excuses and avoid giving answers to their faults and haven’t apologised for the stress, trouble and anxiety they have caused us.NegativeQuality, Professionalism

review by Joshua Attew

Reply from agent

Hi Joshua & Aimee I feel that I need to address your points you made with regards to my Office Manager Janette Hughes. There are two sides to this issue so let me address the facts here. Firstly, we do not manage this property. The landlord self manages his properties. The property is not unsafe and dangerous to live in. The boiler was working perfectly fine at the time of move in. You were unable to get hold of your landlord as he had changed his number. When Janette found out you had a problem with the boiler, she arranged for our electrician to attend and fix the boiler at the expense of Belvoir. The boiler had a simple fault which was fixed there and then. With regards to the dishwasher, appliances do fail, your Landlord has arranged for this to be fixed/replaced. The bathroom ceiling is not full of cracks, when you moved in the ceiling was peeling slightly and there was no mold. Your comprehensive inventory proves this. Please see attached photo, dated and time stamped which clearly shows there is no mold on the ceiling on move in. The landlord was advised he should repaint the bathroom ceiling. As you couldn’t get hold of your landlord, Janette met you at the property to discuss your problems. Can I remind you again that we do not Manage this property but Janette attended to see how she could help you. When Janette arrived, it was a scorching hot day. All the blinds were closed in the apartment and no windows were open. There was no ventilation in the apartment. Janette advised you to open the windows to ventilate the property especially when drying wet clothes otherwise you would end up with mold issues throughout the property. Janette advised she would try to contact the landlord again. The landlord finally attended the property and agreed a stronger extractor fan would help as there are no windows in the bathroom. I would also like to remind you as per your conversation with Janette the previous tenants lived in the property for 18 months with no mold issues and on checkout the property was immaculate. It has been agreed by your landlord that you can vacate immediately. It is not productive to have tenants in a property that are clearly unhappy. The issues with the mold have now become worse due to lack of ventilation. Janette did advise you that you could have first refusal on a property but you needed to seek permission to leave early with the landlord. This has now happened but unfortunately the properties that were available, let prior to the landlord giving permission for you to vacate. You say you would not recommend Belvoir due to the treatment you have received. Janette has attended your property, advised you what you need to do with regards to ventilation, you also received a comprehensive handout with regards to condensation and how to keep you home free from mold and condensation on move in. She arranged for an electrician to attend at our cost as we couldn’t get hold of the landlord. She has had numerous lengthy conversations and e-mails with you. You have called Janette’s mobile at 10pm in the evening to complain about your landlord yet you feel your treatment has been poor. For a property that we do not manage and was in good condition when you moved in, I feel Janette has gone above and beyond for you and the comments you have made are unfair, unfounded and untrue.

1.00 /5

Even one star is the too generous, very unprofessional and rude staff. Cancelled a viewing 5 minutes before the appointment, then lied to me on the phone stating they tried to ring me and have emailed me. Yet no missed calls or emails. My partner had to miss work for the viewing too. Once we complained, the woman on the phone had such a bad attitude. Failed to even have a shred of understanding and did not even offer an apology.NegativeResponsiveness, Quality, Professionalism

review by Turtle Water

Reply from agent

Hi Jessie We have no one booked in for an appointment under your name. I think you may have the wrong Belvoir office, we are based in Warrington, Cheshire. If you could please advise the area of the property you were viewing is located we can help you to locate the correct Belvoir office? Could you call Janette Hughes my Office Manager she will be able to assist you on 01925 636 855. Can I kindly ask you to remove your review whilst we try to help you? Kind Regards Gary @ The Belvoir Warrington Team

1.00 /5

review by Richard Sherratt

Reply from agent

Hi Richard. I have spoken to my team and they do not recognise your name. Can you please confirm it is Belvoir in Warrington that you have been dealing with? If it is branch in another area can you please remove your review? Otherwise please contact Janette my Office Manager on 07827 345 669 or warrington@belvoir.co.uk and Janette will be happy to help you.

1.00 /5

If I could leave no stars I would. As a landlord Belvoir put in an obviously totally unsuitable and unreferenced tenant completely incapable of looking after herself let alone my property. The property and furniture were trashed. Belvoir denied all responsibility and abandoned the property making no effort to pursue the tenant or guarantor. The franchise owner Mr Pemberton, displayed sarcasm, arrogance and complacency in responding to my compliant. If you try to complain to the franchise head office you receive the same arrogance and dis-interest. They say the franchise is nothing to with them - its owner managed. Yet, they allow them to display the Belvoir awards as though they are their own. An utter lack of integrity and is deceitful. Pemberton denied me the opportunity of making a formal complaint - breaching the TPO guidelines. I have been renting property for 30 years and this is the worst agent I have ever had the mis-fortune of coming across. Totally incompetent from start to finish.

review by Richard Ortyl

1.00 /5

review by Daniel Corless

1.00 /5

Used these a while back and as soon as they have your money they don't care! Worst letting agents in Warrington hands down. An Gary Pemberton is the biggest clown there I would avoid at all costs

review by Shane Weston

Reply from agent

I am really sorry you feel this way. I am not familiar with your case. Can you kindly respond to my office manager, Janette Hughes on warrington@belvoir.co.uk so that she can familiarise herself with your case & respond to your concerns.