Dear Madam, We never said it was OK for anyone to live the way they have and if you had read my previous response properly you would have seen that we have done everything that was within our control to rectify the situation and to get the tenants evicted. I appreciate that your words come from anger and frustration, but your advice seems to be that we should have disregarded all legal compliance and kick the tenants out as soon as the neighbours clicked their fingers. The police and local authority have not managed to do that despite the several complaints they received, so what makes you think that us as letting agents have any right to do that? You’re blaming us for housing these people, but you fail to acknowledge the fact that they caused no issues during the first two years of the tenancy and their behaviour afterwards was unpredictable. It is your prerogative to dislike Ellis & Co or not to do business with us. Yours sincerely, Cristina Siladi

Dear Madam, We never said it was OK for anyone to live the way they have and if you had read my previous response properly you would have seen that we have done everything that was within our control to rectify the situation and to get the tenants evicted. I appreciate that your words come from anger and frustration, but your advice seems to be that we should have disregarded all legal compliance and kick the tenants out as soon as the neighbours clicked their fingers. The police and local authority have not managed to do that despite the several complaints they received, so what makes you think that us as letting agents have any right to do that? You’re blaming us for housing these people, but you fail to acknowledge the fact that they caused no issues during the first two years of the tenancy and their behaviour afterwards was unpredictable. It is your prerogative to dislike Ellis & Co or not to do business with us. Yours sincerely, Cristina Siladi

Dear sir, as explained to your neighbours we cannot go into the detail. However only to say it was not our intention to place such tenants in this property and we can only apologise. We rent hundreds of properties a year and in the main all go well. However we cannot plan for certain individuals behaving badly! Good thing is they hv now left and we are in process to making good the property. Once again apologies If you wish to discuss further please feel free to call us. Deepak Mehta 02089001919

Dear Mr Akhtar, Firstly, we have already apologised enough times for a situation that was not actually within our control. Secondly, we do not need your advice on how to do our jobs – we manage a very large portfolio of properties and we can confidently say that our landlords are happy with our service, as you can see from the other 100+ Google reviews. What is disgraceful is the fact that yourself and some other residents on your road are purposely trying to harm our reputation without knowing all the facts and all the circumstances of this tenancy. I’m not quite sure what gives you the right to claim that we are tricking the public in saying that we are organising the refurbishment of the house for the landlord, but I would like to request you to refrain from making such accusations and to get your facts right. The public should also be informed that this was a 3 year tenancy (it started in April 2015) and regular inspections were carried out during the first two years. We only started having issues with the residents in the last 10-12 months and we were not able to get access into the property since then. The police were aware of the problems, we had 3 complaints from neighbours during all this times and we explained each time that we are aware of the unfortunate situation and that the eviction procedure had started. But the process takes time and we couldn’t just get rid of the tenants overnight. I’m sorry you chose not to understand this and I would perhaps be inclined to suggest that a more productive use of your time would be to educate yourself in terms of the current legislation in this respect rather than write such defamatory and unfair reviews about our company. Yours sincerely, Cristina Siladi Office Manager

Dear Pratik, sorry to hear you had a bad experience. If you could elaborate a little more than I can get to the bottom of things. Ie. Who was it you dealt with and why you felt he/she was rude. Regards Deepak

Jimmy, we have checked our records and we cannot trace you having ever dealt with the wembley Office. if you can elaborate or even give the name of the person you dealt with it would help. Our office number is 02089001919. regards.

Ravi, I'm sorry you had a bad experience with us. Occasionally we do drop the baton. Please note our timings are often dictated by our tenants/vendors so not always possible for us to be flexible. If we can assist in anyway please feel free to contact us again. Best Regards. Deepak

Dear Adam, I'm not sure where you got this information from but it is TOTALLY INCORRECT. We only charge one party. For a short period we had an offer where we did not charge the vendor but the buyer would pay our commission. You will find this is common practice in London. Anyway, I hope you have now well informed and suggest you check your facts properly before making such statements about us. Regards. Ellis & Co.