Have used Stephen James to both sell and rent properties I own in the West Norwood area. All the staff have been easy to liase with particularly Ryan and Carlos, the two I have dealt with the most, who have been flexible with my changing demands on the properties and very helpful assisting me with trades when needed. Their valuations were initially higher than what was achieved but I am happy to accept there was a reduction in the market at the time.

Great experience, Ryan responded to all of my enquiries promptly and was amenable to my requests. He was both professional and friendly as were the other staff I dealt with. I saw many differnt flats over a long period of time with different agencies and EACH TIME Stephen James had the best accommodation at the best price so before I even found my place I knew it would be through this agency.

Managed to sell my house where haart failed - negotiate on the commision. Seems to know what prices are selling and which won't. Anyway, they took a personal intest n getting the sale through to completion which was a big thing these days.

I came across a property listed on Rightmove and promptly enquired about it. I received an email from Arjan, who asked me a few questions, which I quickly responded to. However, after mentioning that I am currently not working due to a disability and receive housing benefits, my emails were completely ignored. I later noticed the flat in question had been reduced in price, so I emailed Arjan again, expressing my strong interest in viewing the property. I also asked if I was being rejected due to receiving housing benefits, which would be discriminatory and unlawful. Unfortunately, I was ignored yet again. What’s frustrating is that I was fully able to afford the higher rent, but they would rather reduce the rent and leave the property empty than consider me as a tenant simply because I am not currently working. This experience has left me feeling disheartened and unfairly treated, especially as discriminating against someone for being on housing benefits is illegal. I would not recommend this estate agency, as they seem to lack professionalism, responsiveness, and an understanding of equal opportunity practices. Edited to answer owners response. My name isn’t Scarlett and I don’t have any pets which I clearly stated in my ignored emails

I went to ask for a flat and you laughed at me and didn't give me the same opportunity to view it because I'm a single mum. Although I was 100% sure I could afford the place. I don't post reviews if I haven't been in the place.

The manager Stuart Williams has described here the situation only as he sees it, trying to make only other people at fault, whilst conveniently excluding his own behaviour. During the very last hours before signing, he chose to give the property to someone else (due to my trying to renegotiate price - as is normal). If this man was half decent, he would have tried helping by saying ‘if you negotiate further, you’ll lose the sale’. He instead chose the option that would result in making himself more money ("we have received a considerably higher offer" - quote). He wasted £500 of my money and 3 months of my time. Be aware that Stuart is all about the money. He will not hesitate in destroying your sale at the last minute, if he thinks he can make himself more profit (which is what he did to to me). Avoid this untrustworthy and unpleasant man - be warned, do not buy anything from him.

This letting agent leaves a lot to be desired. Zero support for tenants, acting solely as sales agents in the interests of the landlords, despite their obligation to provide clarity for tenants about what they're signing up to. My nightmare began with the tenancy agreement arriving just one week before I moved in, forcing me to sign a "Deed of Surrender" (I was led to believe it was a 12-month new contract via the existing flatmate who had gotten his information from the agent). When I raised concerns, the agent admitted it was a bad deal to take on responsibility for anything that had gone on with a prior flatmate, but offered no alternatives. Emails in one thread are typically answered by different agents, and phone calls vanish into an off-site messaging black hole. Even after I moved out, getting my deposit back was irregular. After a second email asking when it would be returned, I was told it should've been returned via the new flatmate (a stranger!), who didn't even have my account details. This is not standard practice, it's a recipe for disaster! How are you supposed to enforce getting your deposit back from a new tenant if they dispute they already sent it? If you pay your deposit into a Govt. Protection Scheme via an agent, it should be returned that way. Instead, this agent feels it is "problematic" to treat me as an individual tenant with my own rights and so prefers to wash their hands of it. The new flatmate is left feeling the same. UK law doesn't help flatmates moving in with existing tenants under one umbrella agreement, but the treatment I experienced felt demoralising. It was my first time in such an arrangement and an agent knowing this should provide support. If you value clear communication, tenant support and basic professionalism, avoid this agency.

The manager Stuart Williams has described here the situation only as he sees it, trying to make only other people at fault, whilst conveniently excluding his own behaviour. During the very last hours before signing, he chose to give the property to someone else (due to my trying to renegotiate price - as is normal). If this man was half decent, he would have tried helping by saying ‘if you negotiate further, you’ll lose the sale’. He instead chose the option that would result in making himself more money ("we have received a considerably higher offer" - quote). He wasted £500 of my money and 3 months of my time. Be aware that Stuart is all about the money. He will not hesitate in destroying your sale at the last minute, if he thinks he can make himself more profit (which is what he did to to me). Avoid this untrustworthy and unpleasant man - be warned, do not buy anything from him.