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Martin & Co Westbury

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Avoid! Artificially stagnating the market and creating bottlenecks to prevent genuine buyers looking at properties. Unless you are a 1st time buyer or a cash buyer expect to have sold your house and be living on the street before you can even view a property.

1.00 /5

Hopeless. If it’s your first time trying to rent a place these people aren’t helpful at all.NegativeResponsiveness, Professionalism

Reply from agent

Thank you for taking the time to review Martin & Co Westbury. Please accept my sincere apologies for the inconvenience you may have experienced. At Martin & Co Westbury we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your own expectations on this occasion. Can you please email me directly to luke.hames@martinco.com. I would very much like the oportunity to put things right with you. I look forward to hearing from you. Luke Hames Director

1.00 /5

Hopeless. If it’s your first time trying to rent a place these people aren’t helpful at all.NegativeResponsiveness, Professionalism

Reply from agent

Thank you for taking the time to review Martin & Co Westbury. Please accept my sincere apologies for the inconvenience you may have experienced. At Martin & Co Westbury we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your own expectations on this occasion. Can you please email me directly to luke.hames@martinco.com. I would very much like the oportunity to put things right with you. I look forward to hearing from you. Luke Hames Director

1.00 /5
09.10.2020

Disgusting service. They put the landlords first and not their tenants. Put us through so much stress throughout lockdown and shoved us outside to make a formal complaint. Do not recommend at all - we made sure we bought our current house through a different estate agent.

Reply from agent

Thank you for taking the time to review Martin & Co Westbury. Please accept my sincere apologies for the inconvenience you may have experienced. At Martin & Co Westbury we take pride in ensuring our customer’s satisfaction.…See more

1.00 /5

These agents are about the slimiest, most devious to be encountered. You ask for a viewing of a property and they try to draw you into a process of financial disclosure before anything goes anywhere. After giving my details to Martin and co, surprise, surprise an attempt was made to withdraw some!!! Could have been a coincidence!!! Be very wary

1.00 /5

Dealing with the lettings department made me feel like they were doing me a favour. On the two occasions I made contact with their office, both members of staff were very rude and at no point asked me what I was looking for. I couldn't believe it when they asked me about my credit rating before anything else, people rent for a number of reasons and they should not be so presumptious. Treating people in the rental market like second rate citizens is not the way forward. Following this I went to paxtons estate agents and they could not be more helpful.

Reply from agent

Dear Lisa, Thank you for taking the time to review Martin & Co Westbury. Please accept my sincere apologies for the inconvenience you may have experienced. At Martin & Co Westbury we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your own expectations on this occasion, i understand my Lettings Manager has since been in contact. Best wishes Luke Hames (Director Martin & Co Westbury)

1.00 /5
13.02.2020

Definitely can't recommend this place, unbelievable how they treated me, started making opinions on boundary, saying that land from all maps isn't mine. I have asked if they have permission from owner( house next to me is rented by them) to deal with this problem, but they didn't have it, I have asked so many times if their tennant can move his car, nothing for months. one lady came out taking photos when I was cutting my hedge down because in their opinion both maps were wrong and hedge I'm cutting is boundary... Instead helping out with situation they made it worst. Then when it came to the end after months I couldn't get my contractor to do my drive, and I was doing it evenings, digging with shovel, with lights on as summer that it should be done was over. Thanks a lot for all the trouble, stress and wasted time. I would like to let you all know that when I was buying house it was going through Martin & Co, so I was their customer, but they decide to treat me the way they did, and tried to get my land for their other customer, how am I different to that bloke? I don't know. No apologies, nothing. Rude, unprofessional, unbelievable. Be careful people.

1.00 /5
30.10.2019

Terrible terrible lettings side I can only really recommend avoiding this company really, I’ve rented off many agents but this company have been terrible towards the end, we are going to probably go legal with them over a number of things for which I cannot mention on here as of yet due to legal reasons however please feel free to contact me via pm for any advice on our horrific experience with them. A very unprofessional company and poor experience, it seemed a lot better 4-5 years ago but downhill drastically, I can’t comment on the sales side personally however. If I could rate —5* I probably would

1.00 /5

Booked an appointment for today for 2:30, walked all the way there with a 2 month old baby only to be left in the cold. Rang up to find they’d let the property and not even have the decency to tell me. Disgusting customer service.

Reply from agent

Dear HB, I am sorry to hear about the viewing was cancelled on Friday. I have subsequently read your google review this morning and completed an internal investigation. In the office all calls are recordered for training and monitoring purposes we did leave you a voicemail at 09.42 on Friday ( I can email you a copy) and recommend others you could view. I do understand it must have been annoying walking to the property in the cold with a young baby. I have two other 2 bed houses coming on this week that I will prioritise you for, can you give me a call in the office to arrange and to see in your heart if you would be kind enough to remove the review. Best wishes, Luke Hames Martin & Co - Director 01373 866686

Contact details
Sales Phone:

01373 866686

Sales Email:

westbury@martinco.com

Opening hours

Unknown

Address

7 Palomino Place, Westbury, Wiltshire, BA13 3SD, South West, UK, BA13

Westbury's award winning, top selling and fast letting estate agents. We specialise in selling houses and residential lettings across Westbury, Warminster and Trowbridge. With close working relationships with the Martin & Co offices in Bath and Salisbury. Directors John and Luke Hames have worked successfully in Westbury for a combined 40 years and employ local, motivated staff with the highest levels of experience. We provide clear, honest advise from the outset, followed up by serious hard work to get your property sold or let for the best price. If you're looking for a property to buy, let or rent in the area, please contact a member of our dedicated team who will be happy to help.. Why not get the ball rolling with a free online valuation? Find out what your property is worth in a matter of minutes, and let Martin & Co Westbury get you on the move.

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