If i could give zero stars to this company I would. They are an absoulte shambles and highly unprofessional in their dealings with previous tenants. They will not want to return your deposit, and hound you with their unprofessional emails. You would be better off dealing directly with the landlord instead of dealing with these cowboys. Avoid at all costs, unless you want stress, aggravation and to never see your money again!

Unfortunately the agency are very much in favour of the landlords over the tenants. After a 3yr tenancy, I was asked to provide them with money on top of the deposit despite me offering a settlement based on official quotes. When I queried the amount, they demanded more so I had to raise a case with the DPS who awarded me with the money I was expecting. Landlord refused to meet me to discuss, despite several requests. Advice would be to ensure you stand your ground as M&C will always side with landlord. Take lots of pics and ensure any repair/decorating costs quoted check out with what you would expect. Legally the agency should provide you with address of landlord within 21days of requesting, yet M&C refused to provide, illegally, stating the landlord doesn't wish to provide? Having rented on and off for 20yrs and bought and sold properties with numerous agencies in the area, Martin and Co stand out as the worst I have ever had to deal with.

Unfortunately the agency are very much in favour of the landlords over the tenants. After a 3yr tenancy, I was asked to provide them with money on top of the deposit despite me offering a settlement based on official quotes. When I queried the amount, they demanded more so I had to raise a case with the DPS who awarded me with the money I was expecting. Landlord refused to meet me to discuss, despite several requests. Advice would be to ensure you stand your ground as M&C will always side with landlord. Take lots of pics and ensure any repair/decorating costs quoted check out with what you would expect. Legally the agency should provide you with address of landlord within 21days of requesting, yet M&C refused to provide, illegally, stating the landlord doesn't wish to provide? Having rented on and off for 20yrs and bought and sold properties with numerous agencies in the area, Martin and Co stand out as the worst I have ever had to deal with.

If i could give zero stars to this company I would. They are an absoulte shambles and highly unprofessional in their dealings with previous tenants. They will not want to return your deposit, and hound you with their unprofessional emails. You would be better off dealing directly with the landlord instead of dealing with these cowboys. Avoid at all costs, unless you want stress, aggravation and to never see your money again!

I do not understand how anyone can stall so much repaying a deposit. Everyday something else has been brought up, these tactics wear thin and I would not recommend the use of this agency to anyone,

I rang and asked to view a property after pleasant man left a voice mail from my enquiry saying he needed some more details and he would get me booked in to view. When I rang I was put through to a woman. She straight away asked if my house was sold and I started my house is on the market and we have offers but that we didn’t want to accept until we had viewed some property’s. I was told that I could not view until I had ‘accepted an offer’. I was also asked if I was a mortgage buyer which I said yes and was asked if I had a mortgage in principle. I stated that I had been to see a mortgage broker and know what I could afford and the woman on the phone who was particularly rude throughout the phone call said I needed to have a mortgage in principle prior to offer and before I viewed housing with Martin and Co. After discussions from my helpful mortgage advisor, he has told me that I do not need to discuss my finances prior to viewing a property or making an offer. It is totally unacceptable to be asked to show my financial position and personal details before I view a property. If anything this is a terrible way to sell properties as they have now lost a potential customer for their sellers. There was 3 houses I would have like to view but after being treated with hostility and made to feel like she didn’t believe I could afford the property I would not go near Martin & Co again. The property I asked to view has been on right move for over a month and they still turned down a potential viewing. I sold my house 24 hours later they lost a potential customer and made someone feel belittled on the phone. I suggest not selling your house with Martin and Co as they obviously do not do everything in their power to sell your house, they definitely do their sellers a disservice.NegativeProfessionalism

Awful management company, very aggressive and sneaky - wouldn't recommend to anyone. First time renting and it has has been a terrible experience. We were 1 week in arrears ONCE due to a job change and M&Co staff came round banging on the windows and doors, they lied about the landlady wanting to sell and also constantly tried to come round for short notice visits and inspections, never giving us any peace. Constantly harassing us with calls, voicemails and emails.

Worst letting agent I've dealt with: house had dirty carpets when we moved in (during covid) and we were told that we could either clean the carpet ourselves or leave it in the same state when we left! They have taken 4 weeks and counting to fix our boiler after having told us there was nothing wrong with it when we reported it, three months to fix a wood burning stove..never follow up, no urgency, always us chasing them for dates that aren't met... Very poor at managing our admittedly awful and cheap landlordNegativeResponsiveness, Professionalism

Worst letting agent I've dealt with: house had dirty carpets when we moved in (during covid) and we were told that we could either clean the carpet ourselves or leave it in the same state when we left! They have taken 4 weeks and counting to fix our boiler after having told us there was nothing wrong with it when we reported it, three months to fix a wood burning stove..never follow up, no urgency, always us chasing them for dates that aren't met... Very poor at managing our admittedly awful and cheap landlord

Awful management company, very aggressive and sneaky - wouldn't recommend to anyone. First time renting and it has has been a terrible experience. We were 1 week in arrears ONCE due to a job change and M&Co staff came round banging on the windows and doors, they lied about the landlady wanting to sell and also constantly tried to come round for short notice visits and inspections, never giving us any peace. Constantly harassing us with calls, voicemails and emails.