Rating a 1 star as this is the lowest I can rate, but would rate 0 if I could. 'Moved in today' - but moved straight out. The place was infested with cockroaches, mould, holes in the wall, unsafe electrical outlets and overall no 'deep clean' which was said they had done. It was unlivable and not in the same condition when I had viewed it. They were so unhelpful and actually when speaking to one of the staff members on the phone about this issue, she hung up on me because she was so annoyed. They tried to cover their backs and said someone had been in this morning at 9am to do the checks when infact they then changed their story to Friday which was the last check, and as I was reading through reviews, they've obviously lied and done this before. Absolutely outrageous customer service. I've never been spoken to so rudely in my whole life, especially by estate agents when they're there to 'help' you, especially when the issue isn't your fault. I also had no apology at all throughout today, and when I went back into deliver the keys, they were happy considering what had just happened. Considering it was supposed to be an exciting day, they turned it into an extremely unpleasant one. DO NOT GO THROUGH NORTHWOOD.

Terrible service

Really bad experience with this agency!!! Don't recommend it to anyone!!!! Don't use it!!!!

Appalling unprofessional organisation don't use!

Worse than terrible. Lazy and incompetent would be aspirational for them. Easily the worse Letting Agents/Management Company I've ever come across in my 5 years in Property Management. They make everything harder than it needs to be and we have caught them in several lies. Judging by the other reviews, lots of landlords and tenants clearly feel the same. Hopefully, they won't be in business much longer. Awful.NegativeResponsiveness, Quality, Professionalism, Value

Really bad experience with this agency!!! Don't recommend it to anyone!!!! Don't use it!!!!

Dishonest. Upon leaving the rental they told me that the landlord's colleague was coming by to inspect, turns out it was a client viewing the property via a rival agency. I called them on this and they lied through their teeth to cover themselves. Clearly they were trying to torpedo their rivals. Now they're dragging their feet on returning my deposit. Would not recommend.

Worse than terrible. Lazy and incompetent would be aspirational for them. Easily the worse Letting Agents/Management Company I've ever come across in my 5 years in Property Management. They make everything harder than it needs to be and we have caught them in several lies. Judging by the other reviews, lots of landlords and tenants clearly feel the same. Hopefully, they won't be in business much longer. Awful.NegativeResponsiveness, Quality, Professionalism, Value

Do NOT use this agent!!!!! They are unprofessional and rude, being a tenant of theirs myself for over three years was WAY to long in my opinion. I am glad that I'm finally not involved with them anymore. Landlords if you want a professional and trustworthy letting agent, Northwood are not for you. The communication between tenant and agent was pretty much non existent.NegativeResponsiveness, Professionalism