We do not have a disagreement about the state of cleanliness a property should be returned to, we have a disagreement about the state of cleanliness that this property was in when I moved in. The agency are being very passive aggressive saying about the state of cleanliness the place needs to be returned to when there was food splattered on the walls in the kitchen when I moved in and limescale stains! They are making out that I have made the place dirty when in fact it was dirty when I moved in. I even pointed out at the time of moving in inspection that there was food on the wall by the cooker and massive limescale stains coming out of all the taps. They are also being passive aggressing saying that I feel strongly about it, inferring that I am having strong feelings rather than that I could actually be correct about the state of the flat. They are acting out like I am being out of order when it is clearly them who are out of order. I honestly feel like I have been discriminated against as a man being thought of as dirty and having the agency try to turn it around and say I am having strong feelings is absurd and fairly insulting. The agent also gave me a long death stare on arriving at the property to check for returning my deposit, well guess what you lost. I would advise taking detailed pictures of everything including taps sinks kitchen cupboards, walls and ceilings for any kind of mark at all because in my case they are trying to get me to pay half of the cost of deep cleaning the kitchen and bathroom when they are just as they were when I moved in. The flat in Kings Court Sherborne has leaking taps which have cause limescale which is why each tennant in turn has been charged for a deep clean. Definitly avoid Kings Court Sherborne. WHen the man came to check the property the file had pictures of a brand new stainless steel sink and toilet and sink with a totally different floor under them. The floor in the bathroom and kitchen had disintegrated tiles which the repair job was to put lino over the broken floor tiles making an uneven floor. So the pictures they were looking at and comparing to for inspecting the flat were pictures taken at the moment the last refurbishment or even original installation! Not pictures taken of the flat as it was when I moved in, with the limescale staining. It was lucky that I was there when he did the inspection because he was wandering around with pictures of a brand new flat comparing it to the 20 years or so of limescale staining as it is now and as it was when I moved in. I mentioned that the water comes out of the drinking tap warm which can kill from legionarres disease, the agency did say they check for that but it was not done on my flat so it really is a death trap there. He was pointing out marks on the cieling that were there for years. The previous tennant had had a food explosion in the kitchen which I cleaned off as much as I could but it is stuck to the walls. SO every tennant will be charged for a deep clean of that kitchen, because I know there was a deep clean before I moved in, except that there was still scale stain and marks on the walls in the kitchen so the tennant gets charged again like they are trying to charge me now. So every tennant going forward will be charged for the same cleaning that is not being done or recorded properly. Actually the property was not clean or fit for habitation at all despite Martin and Co having visited it on several occasions, in fact every 3 months to check the condition. Update; I of course had my full deposit returned to me by the Deposit Protection Scheme.

Unbelievable conditions in their flats. I always paid on time, yet they couldn’t fix my mouldy wall for over a year. Be careful when renting from them.

Quite unprofessional, first thing you got to chase them for weeks to get a call back. They never call back. Second, after a viewing and ask you to send an email, no response after that. Yet, they talk big. I’ve been trying to get them since last 3 months. Zero response rate & butter to make you feel good.

Absolutely shocking. They have been DISGUSTINGLY rude and disrespectful towards a family member of mine (WHO PAYS THEM). They don’t send the appropriate documents and misinformation about their property visits. The estate agents have been really unprofessional and genuinely unpleasant to work with. I really would not recommend to ANYONE. Absolutely vulgar company!

Another horrible estate agency in this lovely town. Be aware of 112 Preston Road in Yeovil. There’s a major mould in the room and toilet. Also a major leak every times rains. Lack of communication with the agency members and landlord. They claiming “HIGH QUALITY ROOMS” which is a false statement. Shame on you