Absolutely horrendous. So unhelpful and clearly didn’t want our custom. I wouldn’t recommend and I will be taking it further. Erin was on her phone through our viewing completely uninterested in us and continued to not bother to get back to us for almost a week. I understand in the current situation that less people are at work, but if you can’t continue to give a good level of service then don’t keep yourselves open.

My daughter and her partner had a viewing on a property with Erin from the Yeovil office recently and were very interested. After calling on several occasions and leaving messages for Erin and emailing they have had no response. Even other people they have spoken to have been unhelpful. Definitely wouldn’t recommend!!

Previously this was a 5 star review - however, after the shocking end of tenancy service I have received I feel that I could never recommend Martin & Co, in particular the Yeovil branch, to anyone again. The amount of money they deducted from my deposit, having admitted that they provided the property in "not ideal" shape to start with, for "dusting" and a "non-professional standard of cleaning" and having increased my rent half way through my tenancy, I would avoid this agency in future - they are an unexpected set of costs and a headache waiting to happen, the niceness of the properties is not worth it.

After the shocking end of tenancy service I have received I feel that I could never recommend Martin & Co, in particular the Yeovil branch, to anyone again. The amount of money they deducted from my deposit, having admitted that they provided the property in "not ideal" shape to start with, for "dusting" and a "non-professional standard of cleaning" and having increased my rent half way through my tenancy, I would avoid this agency in future - they are an unexpected set of costs and a headache waiting to happen, the niceness of the properties is not worth it.

AVOID AT ALL COST. Rented a flat through them, when I reported about walls being covered in mould it took 6 weeks before anyone took any notice and came and had a look. The only reason they then allowed myself and my partner to rent a different property through them and leave our tenancy early was because environmental health were involved as they weren’t doing anything to help. The place was a health hazard! They are now trying to say we left the flat in a bad way, but we left it to best of our capabilities due to the mould on the walls. They are asking us to go back and clean the flat, but as I’ve told them myself and my partner are self isolating and can’t due to following the government guidelines regarding covid-19. Apparently that’s not a good enough answer and are now trying to take £200 of our deposit away to cover cost, this is not fair considering we can’t clean that flat at present!! They don’t care about you, they only care about the money they make, they lie (as bad originally said we could get all of our deposit back) and are untrustworthy. The way we have and are still being treated is an absolute shambles. Will be telling everyone to avoid this lettings agency so they don’t have to go through the stress we have!!!

Unprofessional, lack of knowledge when it comes to legalities, could not recommend for buying/selling property

Very difficult to even arrange a viewing with let alone the agent who dose the viewing for you actually seeming interested. How they manage to rent properties out to anyone is beyond me. Rude staff and don't bother to respond to emails either

This agency were painful to book viewings, took forever to answer the phone and ages to reply to messages. I should of realised but I continued to use them. I paid my fee, that they 'mislaid' delaying my move in. The handover process was very unprofessional, the agreement was never sent to me to read before signing, then rushed to sign it in the office. No meeting at the property to show me round and then when I did come to leave no flexibility on meeting me at the house.