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1.00 /5

review by clayton white

1.00 /5

Was an okay place to live however, that apartment needed alot of repairs doing. Was very cold for the winter last year and had to buy a heater, also the water was set on a timer making it difficult to shower at certain times, taking into consideration, finishing a night shift at 10am. Lastly, I was charged for cleaning when I moved out despite getting the place very nasty. I cleaned the best way I could before moving out.

review by Clearina Charles

Reply from agent

Dear Ms Charles, we are disappointed that you have decided to give us a 1 star review. The shared house that you resided in has gas central heating and so was not cold during the winter. We managed the boiler breakdown (obviously not our fault, these things do happen) last year very efficiently and a new boiler was installed within days of the initial breakdown. You were provided with electric heaters whilst this took place. The reason you were charged a small amount for cleaning (£54) was because you left the room in a much dirtier state than when you moved in. Your tenancy agreement states that you should leave the property in the same state of cleanliness. At all times all staff here have been courteous and pleasant towards you and any charges were fully explained and you were given the opportunity to dispute if you had wanted to. You accepted the cleaning charges without argument. Nevertheless, if you feel that you had a bad experience renting through us we do apologise and take your comments into account. Thank you, Martin & Co Yeovil

1.00 /5

Extremely unprofessional and rude team.

review by kaelib tarr

1.00 /5

They do nothing about their noisy inconsiderate tenants. Pray you don't live next to a Martin & Co let

review by Natasha Lister

Reply from agent

Dear Ms Lister, We are aware that you have made complaints against the last 3 sets of tenants who have lived in the property next door to you over a period of several years, which we manage. All of whom have made counter-complaints against you for harassment. This matter is being taken further with the local authorities. We will also be reporting you to Google for unwarranted defamation of our business. Any further negative reviews will similarly be reported.

1.00 /5

Couldn't put less than 1 star absolutely disgusting service wouldn't recommend anyone to theese people. Lost wages because of them.

review by blazing trucker

Reply from agent

Hello, we are sorry that you are not happy with the service you have received from us. Please do email us at yeovil@martinco.com we will be happy to address your dissatisfaction at the earliest opportunity. Martin & Co, Yeovil

1.00 /5

Viewed a property probably around 2 months ago now, waited a few weeks and heard nothing so we called got told we would hear back within the next week of that call, heard nothing so called again 2 weeks later to be told they would call us back by the end of the day and heard nothing since. Very dissapointed and let down.

review by Lowri Ann

Reply from agent

Hi Lowri, I am very sorry to hear that you had a disappointing experience with the lettings team as you describe. I will look into this as a priority to improve our customer service as this should not have happened. Emma, Manager, Martin & Co Yeovil

1.00 /5

24.11.2022

Absolutely horrific letting agency! The majority of the staff are rude, incompetent, obnoxious and completely useless. We have had nothing but hassle and drama throughout our 2 years with them. Thank god we have now parted ways. They are unable to get anything sorted or help in any which way and when you try to pull them up on this, they are just completely dismissive and rude. Even Emma herself is very quick to defend her staff without looking into the issues and her outlook is basically if you don’t like it then tough. She also employs her husband to carry out unsafe work on properties and charges a ridiculous amount of money for him to do so. Ripping people off left right and centre, especially vulnerable elderly people. This is by no means defamation of character as I have all the evidence needed to support my allegations. STAY CLEAR OF MARTIN & CO YEOVIL!!

review by Jade Clarke 24.11.2022

Reply from agent

I’ve only ever had brilliant service from the team at yeovil Martin and co - I find this review hard to believe. Sounds like someone with a grudge to me.

1.00 /5

Was an okay place to live however, that apartment needed alot of repairs doing. Was very cold for the winter last year and had to buy a heater, also the water was set on a timer making it difficult to shower at certain times, taking into consideration, finishing a night shift at 10am. Lastly, I was charged for cleaning when I moved out despite getting the place very nasty. I cleaned the best way I could before moving out.

review by Crissy Minaj

Reply from agent

Dear Ms Charles, we are disappointed that you have decided to give us a 1 star review. The shared house that you resided in has gas central heating and so was not cold during the winter. We managed the boiler breakdown (obviously not our fault, these things do happen) last year very efficiently and a new boiler was installed within days of the initial breakdown. You were provided with electric heaters whilst this took place. The reason you were charged a small amount for cleaning (£54) was because you left the room in a much dirtier state than when you moved in. Your tenancy agreement states that you should leave the property in the same state of cleanliness. At all times all staff here have been courteous and pleasant towards you and any charges were fully explained and you were given the opportunity to dispute if you had wanted to. You accepted the cleaning charges without argument. Nevertheless, if you feel that you had a bad experience renting through us we do apologise and take your comments into account. Thank you, Martin & Co Yeovil

1.00 /5

Was an okay place to live however, that apartment needed alot of repairs doing. Was very cold for the winter last year and had to buy a heater, also the water was set on a timer making it difficult to shower at certain times, taking into consideration, finishing a night shift at 10am. Lastly, I was charged for cleaning when I moved out despite getting the place very nasty. I cleaned the best way I could before moving out.

review by Saryah Charles

Reply from agent

Dear Ms Charles, we are disappointed that you have decided to give us a 1 star review. The shared house that you resided in has gas central heating and so was not cold during the winter. We managed the boiler breakdown (obviously not our fault, these things do happen) last year very efficiently and a new boiler was installed within days of the initial breakdown. You were provided with electric heaters whilst this took place. The reason you were charged a small amount for cleaning (£54) was because you left the room in a much dirtier state than when you moved in. Your tenancy agreement states that you should leave the property in the same state of cleanliness. At all times all staff here have been courteous and pleasant towards you and any charges were fully explained and you were given the opportunity to dispute if you had wanted to. You accepted the cleaning charges without argument. Nevertheless, if you feel that you had a bad experience renting through us we do apologise and take your comments into account. Thank you, Martin & Co Yeovil

1.00 /5

Terrible customer service, had rats and mice in the house which took them weeks to sort. No credit checks on residents and even had the landlord and his family move in with us for a few weeks while they were renovating the house without any warning. The landlord even verbally attacked me when confronted to which Martin and co did nothing about, instead the evicted me. Terrible experience all roundNegativeProfessionalism

review by Mr Grey

Martin & Co Yeovil

Martin & Co Yeovil

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