Rebecca has been super helpful, and has definitely improved my experience with Martin & Co in the last couple of months. Rebecca is extremely helpful assisting in the communication between my husband and I and our tenants, especially negotiating the end of contract term, I’ve really appreciated her support. Susannah has also been helpful as our new property manager, in communication alone already a marked improvement on the last person. I am only giving 3 stars because my experience with Martin & Co overall hasn’t been great, but Rebecca and Susannah have helped improve my experience over the last couple of months.

Bad communication and string you along days on end for information

Absolutely useless, they only represent the land lord, regardless of how bad a property is. Avoid if you can. (Edit) We discussed on the phone why I changed my mind, my partner sent that email and I've had 2 years to think about what happened. We lived in a mouldy flat that did not meet legal standards to be considered a separate dwelling. You should never have put that flat up for rent in the first place. Over 2 years of renting that flat, you never addressed any of our concerns but you were quick to do anything the landlord asked. Our new born baby started it's life in a cold mouldy flat because of you

rented with them for 3 years, they couldn't organize a piss up in a brewery! very very disorganized, messed me around way too much

Don’t use these as they are so untrustworthy I paid 6 months rent in advance plus deposit and it came to over £1000 then they never told the land lady in paid upfront and charged her £150 to collect rent they already had , then when the 6 months was up they wanted another 6 months rent so I got In touch with landlady and we got rid of Martin and co , nothing but scum

Not helpful at all

The person we phoned was very rude and told us to straight-up abandon our dog when we pleaded for them to at least ask the landlord if they would allow pets.

I rented my flat privately for 8 years. After years of battling to get any maintenance done I reported my landlady to the council. 3 months later Martin & Co took over the management of my flat. I cannot say it's been a positive experience. Within a week I had a rent increase of £100 a month after they inspected the property. Within a month myself and another couple were issued with a Section 21 (we clearly were problem tenants and no other tenant was evicted). I have since heard that a new tenant was told that the landlady is looking for long term tenants and she's had to sign a 12 month fixed term tenancy and she has a bowl catching water from a leaking toilet! Although another rumour is that the owner plans to sell the flats of those who have been evicted. Take whatever you hear at viewings with a pinch of salt! Since September 2023 I have been grieving the loss of my Mother, my beloved elderly cat and I've been unwell with a gallstone and the stress of being evicted. In a town that has a huge housing crisis and extremely high rents it's been horrendous stressful to find alternative accommodation, but I managed it by some miracle. When I told them I was leaving they wanted proof in the form of a copy of my new tenancy agreement so I could avoid being taken to court as I'd stayed after my section 21 expiry date (Easter Sunday!) I was advised by Cornwall Council not to make myself intentionally homeless and I could exercise my right to stay if I hadn't found somewhere to live. They have now inspected the property after I left and implied I have left a pane of glass broken and just left a plastic film over it along with damage to a door that I had no choice in damaging after the catch dropped and I was unable to open it and it was a potential fire risk. They have formed an opinion of me and majority of the staff haven't even been to the property. And not one member of staff even offered any understanding for the horrendous 6 months I'd had. How can they comment on the state of a property 8 years ago when they have only been managing it for 5 months, nor know of the full history or battles myself and other tenants have had to adure? I feel like I've been branded as a bad tenant and a criminal for simply exercising my rights to have a property that I pay rent on properly maintained. I'm now trying to get my deposit back. Although I have heard my previous landlady is paying my former next door neighbour to decorate the property. Something she actually refused to do for me and told me it was my responsibility once I'd moved in. If you rent do your research because you will be told things that aren't necessarily correct. And if any of the maintenance team or management of this company read this they should read their own blog about locks and my email about the broken lock!

Do not rent with Martin & Co, especially if you are a student. I rented a flat in Falmouth for almost two years with them (we only stayed for the second year for lack of other options) and the way they treated us was insanely unfair and unreasonable. For the majority of 2022 we had no boiler, and although they discounted our rent it was clear there was absolutely no urgency on their end to provide us with hot water or heating. The boiler in general constantly stopped working throughout the tenancies which was very frustrating, however arguably the worst part of renting with them was the way they handled the deposits. Even though we were continuing on with our tenancy, we were told to move out for 2 weeks over the summer- we cleaned the flat before we left despite knowing we would be back in a couple of weeks- however we were then charged hundreds of pounds in cleaning and damage charges for no good reason. There were also a series of weird unexplained things that happened while we were moved out (a time where none of us were allowed keys and had no access), for example the lock on my bedroom door had been damaged, and completely new, packaged makeup (that didn’t belong to any of us) was put in my bin, a couple of items were missing from the living room and , most disturbingly, a large ‘blood stain’(quote by the estate agents) was left on our living room carpet, accompanied by a pigs ear (dried meat dog chew) left on the table. This was so confusing to us and even though it happened over a year ago we still have no clue what happened or why the estate agents were not more concerned by this- we spoke to Sarah countless times about our issues and she brushed them all off very unprofessionally. Their answer to these things was that we must have given our keys to someone (we had proof that they had our keys) and that if we challenged the DPS charges it would take another 2 months to get any money back, which we couldn’t afford being students. The same deposit issue happened at the end of our 2023 tenancy also, with them charging us over £700 for general wear and tear. It’s easy to assume that we left the flat dirty and damaged, but we kept the flat clean and left it in a much better condition than we recieved it. I should also mention that the maintenance they provided was so poor that one of my flatmates had to sleep on the downstairs sofa for months due to a severe mould problem caused by a hole in the wall of her bedroom. The mould was so severe that there were full grown mushrooms underneath her bed, which we reported and contacted the estate agents about multiple times, however they never fixed it. They did however charge us for cleaning the mouldy carpet. There are so many more issues I could go into, such as the man hired by Martin & Co to powerwash our garden shouting at and repeatedly harrassing our neighbours and claiming he lived in our flat (we raised the issue with our estate agent who said she would look into it however ultimately decided to do nothing (a running theme) and sent him back a few months later to do more work). There is a lot more I could write about but I feel as though this should be enough to hopefully deter some people from making the same mistake as us and renting with this company.