I needed to sell property

I needed to sell property with excellent tenants in situ as I did not want them to lose their homes. I asked Belvoir Andover to value. I explained that the properties were only to be sold to a landlord looking for long term investment and reliable long term tenants. Belvoir Andover franchise directors decided to purchase the property themselves,telling me the manager and directors were growing a portfolio of long term investment properties. The process was lengthy and inefficient, probably the worst estate agent I have ever used. The sale took over 6 months. Then, just a couple of weeks after completion, both tenants were given eviction notices. So ...... inefficient as estate agents and with absolutely no moral compass. Definitely not recommended!

Low quality of customer service!! Have been treated me unfair! the only thing that matters to them is how to earn more money! I will never choose this office again! There is no understanding and no respect.

Rubbish customer service!!! Rude and very dismissive. Most definitely would pass on a property if managed by these! Connells on the other hand were excellent!

We let our (fully managed) property through Belvoir when they bought out our previous agents; the service got worse and worse, even the tenants complained; we gave Belvoir a second chance but they didn't improve so we moved. A year after leaving (and Belvoir having assured us they had deleted all our details) they email us asking for a review. Point proven really. We would recommend avoiding Belvoir if at all possible.

I'd suggest that your staff have some knowledge of the properties you are trying to let. Apparently Union Street or George Yard are not sufficiently specific. The individual that I spoke to chose to put the phone down on me to hide her ignorance.

Wouldn't refund a lot of money after house they were trying to let was not fit to live in. Staff always seemed to be 'on a break' and eating at all times of the day. One particular member of staff was very rude and shouted down the phone when questioned why the property was not in a suitable state. AVOID.

I have recently been served notice to vacate the property I am renting from Belvoir, the reason being, I quote: "the new owner would prefer vacant possession and has asked us to issue your notice." A few days after said curt email, I received a handwritten note through my letterbox from the aforementioned new owner, asking me to call him. When I did, he told me that he did NOT want or require me to vacate and had informed Belvoir of this, and had even asked if he could talk to me through them to discuss whether I wanted to stay. They had refused to put us in contact, hence the handwritten note, and did nothing whatsoever to contact me to tell me of the landlord-to-be's supposed change of mind. If he DID want me to leave and changed his mind, Belvoir's staff saw no need to let me know and were content to let me stress over the sudden need to find a new home. If he never wanted me to leave in the first place, then I was outright categorically lied to by Belvoir, for reasons they are at present refusing to discuss. Overall appalled by the situation, and until I get some explanation for the above debacle I would advise any prospective tenants to stay away from Belvoir Andover - this sort of underhanded duplicitous behaviour is unpleasant enough at the best of times, but is not something you want to mess around with when it comes to where you live.