We recently sold our home with Michael Anthony and whilst they weren't terrible we agreed we probably wouldn't use them again, mainly for three reasons: Firstly uploading the wrong EPC to our house listing (coincidentally for our friend's house across town) and not correcting it when pointing it out twice. It wasn't corrected for weeks in the end, even after they said they would fix it. Secondly when I called and left a message (sales never around, always had to leave messages with lettings) that our offer has been accepted on onward property this wasn't passed onto our buyer so they understandably held off getting searches done. Finally found out they still weren't aware when I called 3 weeks later to find out cause of delay and had to get quite involved sorting it out. Which considering they also had contact from the estate agent of the house we're buying to confirm our chain was frustrating as they obviously didn't follow that up either to confirm chain was now complete. Finally, related, it seemed like they hadn't fully done their checks on the chain below, as both EAs of the houses we offered on had to do extra checks to reassure themselves and commented that Michael Anthony couldn't assure them they'd seen evidence of certain things. Which might have been standard but both made a point of saying that which seemed odd. We had a much better experience when we bought the house through them 5 years ago and to be fair found Kristina particularly helpful at the end, but it was frustrating feeling like we'd been treated better as buyers rather than sellers, given we were paying their commission as sellers this time round.

Having been recommended Michael Anthony by friends, I had hoped for a more positive experience than I’ve unfortunately had. Initial part of the process was great, with special thanks to the professionalism and help from both Tanya and Alex, but the handling of viewings was poor on occasion, with my requests being ignored and being left feeling like my house (and my wishes) were treated with a lack of respect. The sales and progression team have also been disappointing unfortunately. I wait days to get a half hearted response to queries and then am left in limbo with no actual answers and I’m left chasing again and again. Overall, I’ve found my dealings with them a mixed experience at best. Update (Sept 22) due to buyer pulling out at the last minute after 6 months of delays, house is back on the market. Agent overheard during a viewing telling the potential buyer who was talking about making an offer, that he thought another property was better than mine!! I am speechless. Not really fulfilling his job of ‘selling’ my property.

Advertised a property as a detached when it clearly wasn't. I still decided to view it, but then no follow up call from this estate agent. Either they don't care or don't want to sell a property to someone like me. Waste of my time.

Please please do not sell your house with Michael Anthony Estate Agents! We have had such a bad experience with them. The sales team weren't too bad, we had quite a few viewings often with fairly prompt feedback. The problem arises when you're under offer and you're moved over to the 'sales Progression team'. This team seems to be almost totally non existent. They appear to have a policy of not answering the phone - never in 6 months did they answer the phone or in fact ring back when you leave a message with a colleague to call you back. Email contact was largely the same - often there was an automated email response saying they were busy and will get back as soon as they can which is very stressful when you're trying to ask a quick question about a house sale or get an update because you're in a stressful situation etc. Moving house is certainly a stressful time but I cannot emphasise enough how Michael Anthony estate agents made it far far more stressful than it needed to be. There is nothing worse than a total vacuum of information which is what we had. I wrote a written complaint to the 3 directors which was never replied to. I had a perfunctory 30 second phone call from one director a few days later apologising and ensuring me things would improve. Needless to say they didn't. In the end the only way I actually sold my house was by getting my buyers phone number, my vendors number and using the vendors estate agent to push everything through and navigate the process. It even got to the ridiculous situation where I emailed the estate agent to inform them that we had exchanged (they had absolutely nothing to do with the process) and inform them on the completion date. I still received no reply so on the day of completion I had to email again to say 'just so you know we are completing today'! How totally ludicrous.

Unfortunately a very disappointing experience. I chose to sell my flat through Michael Anthony as I had heard good things from people who had used them in the past. My flat was on the market for 6 months and did not sell. I appreciate the market is tough at the moment but communication from Michael Anthony was the most disappointing and frustrating part. Not once did anyone advise me about my options when the flat wasn’t selling or mention reducing the price, that came from a different estate agent who was selling a property I viewed. It really felt like there was a lack of care and proactive approach. I felt that I was always chasing for feedback after a viewing rather than Michael Anthony letting me know. I called Michael Anthony to raise issues that I was unhappy about but nothing changed and I have since withdrawn my flat from the market. No one asked why I was withdrawing or seemed too bothered about it.

Main complaints: 1.Aftersales team who ignore emails 2.Vendor informing EA sale had fallen through & not being told for a week 3.Not informing the vendor when I withdrew my offer My partner & I viewed a property & offered in Jan 2020. We dealt with Sam Stone, he was fine at the viewing- apart from giving incorrect figures when we asked about ground rent. We had no contact after the offer & dealt with aftersales. Email after email was ignored until May when I received an email to say Vicki James had left. I got back in touch with Sam. In the meantime, I sent a letter to the vendor with my number so we could work together. Everything unravelled in June when the vendor called and said her vendor was threatening to pull out if the process wasn't finalised ASAP. I worked closely with the vendor to push solicitors. Sam was aware. I last spoke to the vendor on Friday & messaged her on Monday & heard nothing back. I tried on Wednesday-still nothing. I emailed Sam to see if he had heard anything, he said no & he would keep trying. Sam then emailed on Thursday night around 8pm to say he still hadn't heard anything & that he was going to be away for a long weekend & if any of his colleagues heard whilst he was away they would call me. I received no call. I called on Monday, Sam ended up having to take an extra day off. I called twice on Tuesday & he didn't call back. I called on Wednesday & was told he wasn't in. I asked to speak to his manager. I'm not sure if I spoke to his manager or colleague but I explained who I was & then he said "oh yes, your sale fell through last week" I replied I hadn't been told this & asked when last week did this happen. He realised he messed up and said he couldn't see when they had been notified. Let's be clear. The two viable options are: 1.It fell through & Sam was notified before he went away but he didn't tell me 2.It fell through after Sam was on annual leave. One of the team was notified & couldn't be bothered to tell me Whichever one it is, is completely unacceptable. On a side note, the vendors vendor walked into their office & asked for a valuation & they managed to secure 40k higher. I don't have an issue with that, business is business. However the fact Sam's colleague tried to turn it around on the vendor by saying "she is really mad at us & is going to blame the whole thing on us but we didn't realise". The obvious deflection from taking responsibility for not telling me my sale had fallen through is ridiculous. I then text the vendor explaining I heard what had happened & if she could keep me updated on if she wanted to still proceed & find another property that would be great. She was a nightmare vendor & if I could give her a 1* I would. However the fact a reputable business didn't tell me for a week the sale had fallen through is disgusting. My partner & I decided we needed to look at other propertys & kept texting the vendor. Sam kept me updated even though he hadn't heard from the vendor. We found a new property via a reputable estate agent & I emailed Sam on the 8 July pulling out. I stated I wouldn't be messaging the vendor & he confirmed he would. I was surprised the vendor didn't message me to try and change my mind. I was even more suprised on 11 August when the vendor messaged me saying that she had secured a property and was good to proceed. I messaged Sam & said I don't know why the vendor doesn't know we have pulled out but I won't be messaging her. I got an email saying he had left the business and emailed the person in the message-Lewis Parker. He emailed me back very quickly saying he thought Sam did tell the vendor but will tell her. I received a text on 4 October from the vendor who had no idea we had pulled out. I emailed Lewis again and this time received no message back. I did text the vendor & told her. The way Michael Anthony & its employees behave is disgusting. I'm aware two people mentioned have left, however I didn't randomly get the two bad apples in the company. It says a lot that Michael Anthony think this kind of behaviour is acceptable.NegativeResponsiveness, Quality, Professionalism

Waiting on Lucy to address a problem reported. They are unreliable at returning calls and messages despite chasing on numerous occasions

Extremely poor service from Lucy. Told just before I was due to leave the place had been let, although I was told I had the earliest appointment available, then after trying to contact her to see if there were any alternatives, She has failed to respond.

Very unprofessional and unreliable.