We had a property that was fully managed by Martin & Co. in Harborne. They told us they would have the property visits and send us the reports, we had to chase these so call reports on several occasions. Also issues wasn't mention in most reports, it is just a tick list. After tenants have left they advised us tenant has left the property in an 'acceptable condition' when we visit the property the carpet smell of wee with stains everywhere, stickers on all surfaces that we can see, condensation in living room and bedroom (gas central heating is in good working order), Kitchen draws all broken and cuts including kitchen worktops (this was a brand NEW kitchen when tenant moved in), and rubbish left inside and outside the property that filled nearly a full skip. When we spoken to the agent and questioning these issues, they just want the landlord to release full deposit back to tenants, like it was the landlord fault that the tenants has left the property in a bad state. When we as the landlord paid all this fees for our rental property to be look after by staff that is not helpful at all. We would not recommend this company to anyone that is looking for a decent letting agent. Now they will come up with some excuse, 'oh its the tenants....' or 'oh we have try our best...' we shall see what they say.

We've been living in a flat rented by Martin & Co Harborne. Everything was ok when we were living there. The big problem started when the contract finished. The company did the check out and they verified that everything was correct. They said to us everything was ok and that they needed to communicate it to the landlord to return the deposit. We still waiting for after 3 weeks!!!! And we trying to contact with few Martin&Co's workers and no one answer us. It is shameful... When we rented the flat they were very quick to make documents and we had to pay them but now that they are the ones who have to give us back the money nobody answers us. Very disappointed with them I hope to have a solution soon or I will have to report it.

I have a been a tenet for last few years and it's absolutely disgraceful. To get simple things sorted you need to chase them many times and eventually give up. Can't wait to leave them.

absolute trash of a company - landlords and tenants, save yourself some money and work with someone else as they only want your money. Disgusting people

Horrible staff...i don't know how they still open this cowboys...and landlord trust them with their propertys...

Awful experience so far. The leasing agent who showed us our property told us the garage was part of the agreement; however it was not. The property was in a horrific condition when we moved in and had not been cleaned properly. When the electric shower stopped working three days ago we filled out their online maintenance form, but did not hear from them until we called them today to chase up on it. They told us an electrician would come today around 5:30pm to fix it, then called at that time to let us know he would come no later than 6:30pm. He has not showed up and we are late for an engagement. Unacceptable and unprofessional customer service.

We had a property that was fully managed by Martin & Co. in Harborne. They told us they would have the property visits and send us the reports, we had to chase these so call reports on several occasions. Also issues wasn't mention in most reports, it is just a tick list. After tenants have left they advised us tenant has left the property in an 'acceptable condition' when we visit the property the carpet smell of wee with stains everywhere, stickers on all surfaces that we can see, condensation in living room and bedroom (gas central heating is in good working order), Kitchen draws all broken and cuts including kitchen worktops (this was a brand NEW kitchen when tenant moved in), and rubbish left inside and outside the property that filled nearly a full skip. When we spoken to the agent and questioning these issues, they just want the landlord to release full deposit back to tenants, like it was the landlord fault that the tenants has left the property in a bad state. When we as the landlord paid all this fees for our rental property to be look after by staff that is not helpful at all. We would not recommend this company to anyone that is looking for a decent letting agent. Now they will come up with some excuse, 'oh its the tenants....' or 'oh we have try our best...' we shall see what they say.

I do not rate Martin and Co highly at all. We attempted to sell our 3 bed semi detached house through them last year and found they were pushing it mainly to investors when it was an ideal purchase for first time buyers. After 16 weeks and no sale (during a period when houses around us were selling fast) we were disappointed and fed up especially as we kept getting phone calls telling us an offer was on the cards but yet one never came to fruition. We then went with Purple Bricks and sold in four days to first time buyers. Also, staff were not very helpful and there seemed to be someone different dealing with our sale every time we called them. Perhaps they are better geared up as a letting agent.

I was a tenant with Martin and Co for about 9 months. Overall, they were quiet unreliable and do not take care of tenants very well. If you raise a complaint about something they tend to ignore it. They did improve towards the end, but they can do with improving the service for tenants and taking an interest in the concerns.

Disgusting agency! Boiler still not fixed after 3 days we moved in! As soon as they got money from you, they dont care about any problems! Stay away from that agency, veey unprofessional, the house is incomplete after repairs, handles broken, walls half painted, not recommended