Giving 1 star because I am not able to give 0. Our experience with this company in particular with Jade and her manager Matthew was absolutely disgusting, disrespectful, unlawful, ridiculous, I could carry on forever. They did not protect our deposit which is a breach of statutory law, nonetheless they still had the audacity to request us to vacate the property, once again breach of statutory law. They then decided to protect our deposit (3 months after they should have), however they only did this after requesting us to vacate the property, yet again breach of statutory law. When advised of these we were completely and utterly ignored by both Jade and her manager Matthew. We were always met with disrespect and rudness to top it up. Furthermore when we put foward a formal complaint we had no reply from Matthew whatsoever. My advice, stay as far away from them as possible.

Giving 1 star because I am not able to give 0. Our experience with this company in particular with Jade and her manager Matthew was absolutely disgusting, disrespectful, unlawful, ridiculous, I could carry on forever. They did not protect our deposit which is a breach of statutory law, nonetheless they still had the audacity to request us to vacate the property, once again breach of statutory law. They then decided to protect our deposit (3 months after they should have), however they only did this after requesting us to vacate the property, yet again breach of statutory law. When advised of these we were completely and utterly ignored by both Jade and her manager Matthew. We were always met with disrespect and rudness to top it up. Furthermore when we put foward a formal complaint we had no reply from Matthew whatsoever. My advice, stay as far away from them as possible.

This is probably the worst letting agency I’ve ever dealt with. The end of tendency move out process was absolutely brutal. A month after I moved out they refused still to respond back to my emails regarding my deposit. I’ve had to go there several times myself pursuing responses from the Property Manager. Their failure to respond to my emails and their lack of customer service really speaks to their unprofessionalism. Please avoid this place and this property management team by all costs.

No idea why we have to pay letting agents so much. Slow to fix problems, they dodge phone calls and don't offer any sort of help when they've failed to fix/or replace something house critical for a month.

I have been renting a property let by Martin & Co for almost 3 years and the experience was very good with them. However it has been impossible to get my deposit amount back. Its been more than a month since I left the property and I have tried calling the branch and sending emails to them regarding my deposit but there has been no response from them.

I’ve been with many other estate agents in the past but never been so let down and unhappy. They are highly non-accommodative to any requests especially if you are tenant. They find ways to take huge deduction as they can from your deposit. Due to unforeseen reason I had to vacate the property in 6 months than my years contract. I was penalised heavily for it and was then told “there was no break clause on my contract”. TRICKED! BEWARE- they will trick you to make longer contracts. (Picture attached)

We gave them the keys to our property to let in June. Despite a number of attempts to contact the agent. He never returned my or my partners call. Claiming they were extremely busy during covid. Lost at least 2-3 months of rent on a property. When we finally decided to call it a day and requested our key back. The agent called back in 5 mins total fake and unprofessional. Avoid!NegativeResponsiveness, Quality, Professionalism

I’ve been with many other estate agents in the past but never been so let down and unhappy. They are highly non-accommodative to any requests especially if you are tenant. They find ways to take huge deduction as they can from your deposit. Due to unforeseen reason I had to vacate the property in 6 months than my years contract. I was penalised heavily for it and was then told “there was no break clause on my contract”. TRICKED! BEWARE- they will trick you to make longer contracts. (Picture attached)

An absolute nightmare as a rental manager