Stopped replying to my emails when I had issues with my rented room. Very unhelpful.

An absolute nightmare to deal with this agency. Never seen so much incompetence and disinterest for the properties they manage and the people that live in them! Run away if are still in time

Fabulous until you've paid the fees & signed on dotted line

Martin & Co were fabulous in helping us to find and move into rented accommodation. Unfortunately, once we had signed on the dotted line and paid the relatively high fees, the service went from excellent to awful. Email inboxes are left unmonitored when staff go on holiday, issues go unattended/unsolved over months, and the out-of-hours messages are scrambled up. They are friends to the landlord, not the tenant. Avoid if at all possible.

Avoid, Avoid, Avoid

Honestly terrible. Staff are rude and unhelpful. The manager of the Cambridge branch should get an Olympic medal for the skill with which he dodges calls and meetings. They charge an extortionate amount in agency fees then claim every complaint you make isn't their responsibility. What on earth do they charge for then? As far as I can tell, they provide no actual services for tenants and contribute nothing. They also arrange viewings when you are leaving and then never turn up. I have probably ended up showing more people around the property than they ever have, perhaps I should get a cut of those fees. Please avoid like the plague.

This is possibly the most hateful experience I've ever had renting a property. Not only have I been subjected to lazy and apathetic estate agents but have dealt with being trapped in my own shower not once but twice, only to be blame for their incompetence. I don't ask for much, just to be able to shower without fear of getting stuck. I don't have roommates - its a studio flat so its not a case of being an inconvenience or something; its a death trap. My flat is unsafe and will be unsafe for the next poor sod that rents from Martin and Co. I cannot speak strongly enough when I say that the service is shoddy, the staff are haughty, rude, and truly care about one thing; money. If you want to be taken care of by your estate agents and treated like a human being not a piggy bank with legs, don't go with Martin and Co.