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Miles and Barr

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
4.00 /5

Georgie was excellent with my viewing, very professional and super friendly. Great service!

4.00 /5

The support I got from Rhyss to sell my house was fantastic. He was always available to offer help and advice and the sale went through quickly. Buying my new house through lockdown with Miles and Barr wasn't quite as smooth (no fault of theirs - the chain further up broke down) but still I managed to move just before Christmas! I must also mention the help they provide for finding the best mortgage provider - very helpful. Overall, a very good service - I'd definitely recommend Miles and Barr

3.00 /5

The agent that took over from the sales Team when the sale was agreed, was excellent. I would recommend Denise but the sales team were not good on communications or following instructions which should have been on my records such as not to call on Thursdays or Fridays and to email instead. Initially I felt the team did not promote the house sale until Miles and Barr were given notice due the lack of expectations given from the valuer. A buyer as found within a week after giving you notice !

3.00 /5

A few issues when I moved in but were dealt with very quickly by Julie.

Reply from agent

Thank you for taking the time to rate us, Johanne. It's great to hear Julie has been there to help you efficiently when needed. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our services. If there is anything else we can help you with in the future please feel free to contact us. Mark – Customer Experience Manager

3.00 /5

Service provided was OK. Responses were provided quickly. First sale coordinator was not supportive and not proactive. New one was far more helpful.

Reply from agent

Thank you for your comments, Stephanie. I will pass on your feedback, but it's good to see we were able to ultimately help you. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our services. If there is anything else we can help you with in the future please feel free to contact us. Mark – Customer Experience Manager

2.00 /5

Good agent to arrange viewings with but once at progression level, service was poor. Bad communication and lack of response by phone and email. Felt let down by Miles and Barr and so would not recommend

Reply from agent

Dear Oliver, we are very saddened to read your review and hear about your experience as we endeavour to deliver a positive customer experience at every step of the journey. We are sorry that you felt your experience with us did not meet this. We'd welcome the opportunity to discuss this further with you if would like to contact us at communications@milesandbarr.co.uk. Kind regards, Lauren Williams - Communications Manager

Contact details

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Opening hours

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Address

14 Lower Chantry Lane, Canterbury , Kent, CT1 1UF, South East, UK, CT1

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