Hopeless! I was told they had a long list of investors registered which they did not. Complete lack of urgency to market. Very poor standard of communication. No suitable buyers found. They continued marketing for months after I had instructed to stop. I spoke to an administrator to complain (the negotiator I was dealing with had left and I hadn't been told) and we arranged an appointment for the manager to call me but he did not I contacted the director for that branch to complain but had no response. I've come across some useless estate agents but these are gold standard dreadful. Absolutely appalling. 1 star is being generous. Should be a minus rating.

Had flat on market just kept trying to put price down to sell it quicker. When I wanted to stop my contract it took them two weeks after my contract had finished to send me confirmation that I had asked for.. They also called me Mr not Mrs in the letter. DisapointedNegativeResponsiveness

I am a tenant since last one year now and I could not get most things sorted with them timely as in-charge of the property management. Very frustrating to keep calling them for every task that was originally committed with landlord and still on the hold.They come review the property but no action is taken following this.

I rent the house here just for six months. They didn't tell me the house is selling. So more than 20 visitors came to my house. Sometimes they even opened the door directly without any notice. They didn't turn off the light and fan in the toilet when I traveled 18 days. It made extra cost for the tenant. Besides, they are the people who do not know the basic respect. Before I arrive the UK, people said British are so gentleman, it turns out they cannot compete the elementary students. How come they can sell your house because they are so selfish!

I was very disappointed this morning when I was told that due to "Corona Virus" I would need to book in with their Financial Advisor before being allowed to view one of their property listings. I told the sales advisor that I would happily give proof of deposit to qualify me as a legitimate purchaser (normally that would be more than sufficient) but she said that she was not "qualified" to verify that and I would have to book in with their Financial Advisor. I told her that I did not want to speak to the Financial Advisor since I already have a broker, solicitor and insurers setup, so it would be pointless for me. At which point she told me I would then not be able to view the property and we hung up. I think it is disgraceful that such a company would use CoronaVirus as a way to try to sell people mortgages and insurance etc. My advice to Miles and Barr would be to stick to selling property - and think of other things after that. I presume the owners don't know that buyers are being prevented from viewing properties like this? I can't imagine they would be too happy with that.

Poor communication

Complete waste of time trying to buy through these jokers, let down twice on trying to buy a property, promise one thing , then move the goal posts.

**thank you for the call Luke, lets hope this buyer completes as promised** So far so bad. Provided a string of unproceedable potential buyers with low offers, insisting they were genuine (but obviously not having checked) and promptly ceasing marketing. The true position of each potential buyer seemed to be easily found by other agents when trying to buy. Each offer took at least 2 months to come to nothing. As an agent they may have been good once but now they have more work than they can handle, their service is no longer delivered with reasonable care and skill. If the latest potential buyer turns out to be not as presented again we will be making a formal complaint to trading standards.