I am a tenant since last one year now and I could not get most things sorted with them timely as in-charge of the property management. Very frustrating to keep calling them for every task that was originally committed with landlord and still on the hold.They come review the property but no action is taken following this.

I rent the house here just for six months. They didn't tell me the house is selling. So more than 20 visitors came to my house. Sometimes they even opened the door directly without any notice. They didn't turn off the light and fan in the toilet when I traveled 18 days. It made extra cost for the tenant. Besides, they are the people who do not know the basic respect. Before I arrive the UK, people said British are so gentleman, it turns out they cannot compete the elementary students. How come they can sell your house because they are so selfish!

I was very disappointed this morning when I was told that due to "Corona Virus" I would need to book in with their Financial Advisor before being allowed to view one of their property listings. I told the sales advisor that I would happily give proof of deposit to qualify me as a legitimate purchaser (normally that would be more than sufficient) but she said that she was not "qualified" to verify that and I would have to book in with their Financial Advisor. I told her that I did not want to speak to the Financial Advisor since I already have a broker, solicitor and insurers setup, so it would be pointless for me. At which point she told me I would then not be able to view the property and we hung up. I think it is disgraceful that such a company would use CoronaVirus as a way to try to sell people mortgages and insurance etc. My advice to Miles and Barr would be to stick to selling property - and think of other things after that. I presume the owners don't know that buyers are being prevented from viewing properties like this? I can't imagine they would be too happy with that.

Poor communication

Complete waste of time trying to buy through these jokers, let down twice on trying to buy a property, promise one thing , then move the goal posts.

**thank you for the call Luke, lets hope this buyer completes as promised** So far so bad. Provided a string of unproceedable potential buyers with low offers, insisting they were genuine (but obviously not having checked) and promptly ceasing marketing. The true position of each potential buyer seemed to be easily found by other agents when trying to buy. Each offer took at least 2 months to come to nothing. As an agent they may have been good once but now they have more work than they can handle, their service is no longer delivered with reasonable care and skill. If the latest potential buyer turns out to be not as presented again we will be making a formal complaint to trading standards.

Emailed about a viewing (and specifically said I was a student), rang to arrange this viewing as I missed a previous call, they then arranged a viewing for me and my partner (who works full time) then asked me my occupation. On saying I was a student the woman on the phone said we could not view as my partner's wage could not cover the full rent for the year (when in reality his wage could pay double the rent for a year without any help from me). The woman then went on to say no students are accepted when I made it very clear in the email I was a student and only to contact if we could view this house with this in mind .Useless, what a waste of time. Didn't even get referred to another landlord or estate agent that might help house us, just a goodbye and a hanging up of the phone .

The service from this company was absolutely horrific. Never had any staff available to do any showings. The progresser didn't do the job, and as a result we lost out on the house of our dreams. I guess the small guys with small commissions don't matter to this company. I would never ever recommend them. 😡😡

An estate agent to avoid! Having had an offer accepted, the sales progressor was instrumental in us eventually pulling out. Even warned the manager to take them off the sale, but took no action. Poor people, property back on the market, oblivious to Miles & Barr's incompetence.