Having placed our house on the market with Miles & Barr after receiving many phones from their sales lady we thought we was in safe hands. Looking at responses from other happy customers ours was the opposite. From the start got my partners name all wrong could not remember her email. The first prospective buyer arrived but no Miles and barr sales person attending as we first asked them to do, the prospective customer also thought a sales person was going to attend embarrassing for us both. Then after that we had no response from them untill a younglady phoned explaining she was taking over and gave us an apology saying we would get future calls on progress however never happed.We received another call few weeks later by a youngman saying he was taking over. To be honest a complete disaster it was. The final contract ended and I asked for their board to be taken down and their assistant manager promised it was happening either friday or over the weekend Id had to phone again today to get their board taken down. my experience with miles and barr are that no one responds we really thought this was the company to sell our home but it's given us a very bad experience of estate agents

Probably some of the worst comms from a business I have ever received.NegativeResponsiveness, Professionalism

Cold calling!!

Worst experience I’ve ever had, Non responsive doesn’t seem to define the service. Our “progressor “ never gave updates and was off on Wednesdays, making each week a challenge to get anywhere

Surprised they can be call an estate agents. Neglecting purchasing customer's is there first rule, with a passion to give customers the run around. Management refuses to deal with any problem with customers, From head office to local branch. Poor service 1 year dealing with them ..that's my experiance. Such a shame to have to write this, but be prepared if dealing with them.

Hopeless! I was told they had a long list of investors registered which they did not. Complete lack of urgency to market. Very poor standard of communication. No suitable buyers found. They continued marketing for months after I had instructed to stop. I spoke to an administrator to complain (the negotiator I was dealing with had left and I hadn't been told) and we arranged an appointment for the manager to call me but he did not I contacted the director for that branch to complain but had no response. I've come across some useless estate agents but these are gold standard dreadful. Absolutely appalling. 1 star is being generous. Should be a minus rating.

Had flat on market just kept trying to put price down to sell it quicker. When I wanted to stop my contract it took them two weeks after my contract had finished to send me confirmation that I had asked for.. They also called me Mr not Mrs in the letter. DisapointedNegativeResponsiveness

I am a tenant since last one year now and I could not get most things sorted with them timely as in-charge of the property management. Very frustrating to keep calling them for every task that was originally committed with landlord and still on the hold.They come review the property but no action is taken following this.

I rent the house here just for six months. They didn't tell me the house is selling. So more than 20 visitors came to my house. Sometimes they even opened the door directly without any notice. They didn't turn off the light and fan in the toilet when I traveled 18 days. It made extra cost for the tenant. Besides, they are the people who do not know the basic respect. Before I arrive the UK, people said British are so gentleman, it turns out they cannot compete the elementary students. How come they can sell your house because they are so selfish!