Poor service from the maintenance team. Excessive time to get items repaired or replaced. For example,it took nearly half a year for a faulty hub being replaced. We are now left with a huge hole in the wall waiting for a toilet to get fixed.

Myself and my partner took a day of annual leave to view 4 properties today. Unfortunately one sold a few days ago which is understandable. They did however phone an hour before we were leaving to then cancel two of the viewings. As you can imagine we are extremely upset and annoyed by this as it meant we have wasted a day preparing for this. Awful estate agents. Would not recommend to anyone.

Having placed our house on the market with Miles & Barr after receiving many phones from their sales lady we thought we was in safe hands. Looking at responses from other happy customers ours was the opposite. From the start got my partners name all wrong could not remember her email. The first prospective buyer arrived but no Miles and barr sales person attending as we first asked them to do, the prospective customer also thought a sales person was going to attend embarrassing for us both. Then after that we had no response from them untill a younglady phoned explaining she was taking over and gave us an apology saying we would get future calls on progress however never happed.We received another call few weeks later by a youngman saying he was taking over. To be honest a complete disaster it was. The final contract ended and I asked for their board to be taken down and their assistant manager promised it was happening either friday or over the weekend Id had to phone again today to get their board taken down. my experience with miles and barr are that no one responds we really thought this was the company to sell our home but it's given us a very bad experience of estate agents

Probably some of the worst comms from a business I have ever received.NegativeResponsiveness, Professionalism

Cold calling!!

Worst experience I’ve ever had, Non responsive doesn’t seem to define the service. Our “progressor “ never gave updates and was off on Wednesdays, making each week a challenge to get anywhere

Surprised they can be call an estate agents. Neglecting purchasing customer's is there first rule, with a passion to give customers the run around. Management refuses to deal with any problem with customers, From head office to local branch. Poor service 1 year dealing with them ..that's my experiance. Such a shame to have to write this, but be prepared if dealing with them.

Hopeless! I was told they had a long list of investors registered which they did not. Complete lack of urgency to market. Very poor standard of communication. No suitable buyers found. They continued marketing for months after I had instructed to stop. I spoke to an administrator to complain (the negotiator I was dealing with had left and I hadn't been told) and we arranged an appointment for the manager to call me but he did not I contacted the director for that branch to complain but had no response. I've come across some useless estate agents but these are gold standard dreadful. Absolutely appalling. 1 star is being generous. Should be a minus rating.

Had flat on market just kept trying to put price down to sell it quicker. When I wanted to stop my contract it took them two weeks after my contract had finished to send me confirmation that I had asked for.. They also called me Mr not Mrs in the letter. DisapointedNegativeResponsiveness