Poor,.... arranged and booked a viewing, drove a 1 hour trip, Nobody turned up! when I rang to ask where agent was I was told I had been called, of which I have no logs or messages. seemed more concerned making excuses than actually apologizing. Good luck to people trying to sell a house with your inefficient service.

Agents were at first friendly, until unavoidable delays (we had kept them fully informed as we were travelling a fair distance) meant they thought it was acceptable to dismiss our viewing in the space of 10 minutes after saying the delays were fine. If delays truly were problematic, they should have mentioned this rather than come across as excessively arrogant and rude to anyone who doesn't fit their Cinderella's shoe. Additionally they were entirely unresponsive following this and unwilling to reschedule, so clearly aren't actively interested in homing those who need it. After the amount of time, money and effort wasted due to their nature, I can assure that I'll never be interacting with Martin & Co again as well as warding off those seeking properties. Thankful to have missed this pitfall.

I wish I could zero stars. Where do I start? a. Property we rented shows considerable history of damp. I was told this was untrue but an inspection was set to come and check. No inspection was forthcoming. b. Extractor fan in bathroom broken. Arranged for a new one to be fitted. Engineer came out looked at it and that was it! c. Burglar alarm went off for 5 days in another property!!! Martin and Co. were contacted by the Environmental Health department but did nothing to solve the problem. A local eventually smashed it with a hammer! d. New tennant visits were arranged at short notice and even sometimes without pre-arranged contact. I could go on and on and on but I shall keep it short. Don't use these guys at all. Find a better company who actually care about what they do.

As a landlord of a property on Newport Road in Cardiff, I don’t recommend the Martin estate agent anymore and please keep away as soon as possible. You can see the comments above such as Rosie, Mark, Matt ... etc. I have had the following problems: 1. They rented my property to tenants with a big dog without informing me in advance. This caused a big trouble to me and the tenants. 2. Their contractors are very expensive. The agent takes a %10 of invoiced works ( as a commission) if a contractor is instructed by the agent. This is in addition to the full management fee which the landlord pays monthly. 3. They lost the spare key of the property. 4. They ignored my emails a lot. PLEASE DON’T REPEAT THE MISTAKES WE HAVE MADE WHEN WE DECIDED TO LET MARTIN TO FULLY MANAGE OUR PROPERTIES.

I had arranged a viewing for a flat in a different city to the one I currently live in. I had to travel an hour and a half via train. I missed my train by about 30 seconds, immediately text the agent that I was running half an hour late and was told it was no problem. Once I had gotten off the train I got on the bus to take me directly to the property. I text the agent letting them know I was about 10 minutes away and apologised for the delay. Again, I was told it was absolutely no problem and they were waiting for me at the property. I pulled my phone out of my pocket after 10 minutes as I was next to the property and noticed I had a text from the agent telling me that the viewing was cancelled due to me being late. The text was incredibly dismissive in tone and they refused to rebook my viewing for a later date due to me being late despite me constantly updating them and being told it's fine. I may have dodged a bullet. If the agent is so rude in regards to viewing I do not want to know how the agency itself will treat me. Edit: After reading through other reviews and responses from the company, it's clear that they're quick to deflect all blame onto the customer with sarcastic comments. Talk about professional.

Agents were at first friendly, until unavoidable delays (we had kept them fully informed as we were travelling a fair distance) meant they thought it was acceptable to dismiss our viewing in the space of 10 minutes after saying the delays were fine. If delays truly were problematic, they should have mentioned this rather than come across as excessively arrogant and rude to anyone who doesn't fit their Cinderella's shoe. Additionally they were entirely unresponsive following this and unwilling to reschedule, so clearly aren't actively interested in homing those who need it. After the amount of time, money and effort wasted due to their nature, I can assure that I'll never be interacting with Martin & Co again as well as warding off those seeking properties. Thankful to have missed this pitfall.

We had no wash machine for 3 month when we just moved in the property. I should have be aware at the very beginning of this amazing agent as it took three months for them to replace a wash machine. A gentle reminder that probably you should consider to buy some new computers as it seems like you can not receive any email. Otherwise how come I have never been replied. Mike Shrubshall, thank you very much for bringing me so many stress. You’ve tried you best to take my deposit. I’m sorry to hear that the lovely DPS have stopped you. And your customer service is the worlds’ No. 1 I don’t think I can find anyone else that worse than you. Finally, thanks DPS for all the help. Don’t forget to take pictures of your property when you return the key to the office, you’ll need them.

I wish I could zero stars. Where do I start? a. Property we rented shows considerable history of damp. I was told this was untrue but an inspection was set to come and check. No inspection was forthcoming. b. Extractor fan in bathroom broken. Arranged for a new one to be fitted. Engineer came out looked at it and that was it! c. Burglar alarm went off for 5 days in another property!!! Martin and Co. were contacted by the Environmental Health department but did nothing to solve the problem. A local eventually smashed it with a hammer! d. New tennant visits were arranged at short notice and even sometimes without pre-arranged contact. I could go on and on and on but I shall keep it short. Don't use these guys at all. Find a better company who actually care about what they do.

If there is a bright star of the Estate Agent Universe this is clearly not it. Everything will run relatively smoothly until you move in. Then any problems with the property you are letting inspite of it being over a hundred years old will be YOUR FAULT. Nevertheless if you are told to poke around a drain in the back garden with a stick, Do yourself a favour and call the council. They have previous form for expecting the tenant to deal with issues that are the Landlord's responsibility. Do yourself a massive favour go somewhere else. Throw a dart at a map of agents, whoever you hit could not be any worse. In addition to the above Mike Shrubshall contacted me to request I remove or edit my negative review in exchange for paying for the Drainage Repair which wasn't my fault anyway! When I refused he accused me of being "aggressive" Fabulous customer service accusing the customer of fault when you don't get your own way....You couldn't make this up! SERIOUSLY if it's a choice between building a mud hut on your own and going to Martin and Co.....Build a mud hut. (In response to comments below) The issue with the plumbing was established by the council to be pre-existing. The officer who came out said that it was not the first time they had to deal with Martin and Co over such issues and not the first time that they had tried to stiff the tenant with the bill. The plumbing at the particular property (41 upper Kincraig) actu ally goes 'uphill' Now it doesn't take the brain of Stephen Hawking to realise that you cannot flush excrement uphill. Today I am seeking a reference to move on to another property and because he thinks somehow you shouldn't get irritated by having excrement flooding the back garden and that he is somehow deserving of courtesy and respect at the head of an estate agent that is frankly a total disaster is trying to blackmail me into being "nice" to him in exchange for a reference. My Mum died a month ago....I am being asked to move so they can sucker some other mug into living in the property.

We had no wash machine for 3 month when we just moved in the property. I should have be aware at the very beginning of this amazing agent as it took three months for them to replace a wash machine. A gentle reminder that probably you should consider to buy some new computers as it seems like you can not receive any email. Otherwise how come I have never been replied. Mike Shrubshall, thank you very much for bringing me so many stress. You’ve tried you best to take my deposit. I’m sorry to hear that the lovely DPS have stopped you. And your customer service is the worlds’ No. 1 I don’t think I can find anyone else that worse than you. Finally, thanks DPS for all the help. Don’t forget to take pictures of your property when you return the key to the office, you’ll need them.