Awful company avoid at all costs! Have used companies to rent buy and sell through Cardiff and Bridgend. This one is dreadful. Do your self a favour look elsewhere.NegativeResponsiveness, Professionalism

I don’t even give a star may be I will take all the star out if I get a chance and they don’t even worth it. From day one I started renting a flat with them in Cardiff I had issues. I gave a complaint many time and the property was not clean when I initially moved IN and boiler was not working well and gave a complaint. They said the property was cleaned and sanitised by professionals but it was not and later as date moved on boiler stopped working and it took more than two weeks for them to look at it and gave a compliant through citizen advice through the solicitor and next day they came and changed the boiler. When I gave a complain regarding the boiler issue and I had below response from the manager how harsh “If you are cold you are free to buy yourself portable electric heaters, you can have them delivered by Amazon” I vacated the property in a Crystal clean state and now it’s been more than 8 weeks I’ve not received my deposit back. I’ve raised the statuary declaration for DPS to get involved. So think more than twice before rent property from martin and co Cardiff. I have proof off all the emails which they sent us and photos of the property.

Awful company avoid at all costs! Have used companies to rent buy and sell through Cardiff and Bridgend. This one is dreadful. Do your self a favour look elsewhere.

Full of liers, the lady in there just lies about payments that's supposed to being made but never have been made...being waiting for 3 weeks for a refund wich my mate is owed for renting from these horrible money grabbers...after showing up today 4-5th in weeks let's see if the manager sorts it out 😡 …

Pretty rude and never available to get ahold of. Ignore phone calls, get hung up on, promised things that’s never follow through. Still waiting for our deposit back after 2 months, said they contacted the landlord and would get back to us within 10 minutes and it’s been nearly a week still, I tried emailing them again to see what was going on and they got extremely rude and unprofessional with me! Absolutely mortified what I read! through everything they’ve done and keeping us waiting yet again, they had the cheek to tell us to hurry up and return the keys before our tenancy had even ended and wanted them on a Sunday when they aren’t even open?! all their staff are so awful and rude barr Abby I think her name was, she’s been trying to help us throughout the entire tenancy and this newly raised issue, would never ever recommend them!

Pretty rude and never available to get ahold of. Ignore phone calls, get hung up on, promised things that’s never follow through. Still waiting for our deposit back after 2 months, said they contacted the landlord and would get back to us within 10 minutes and it’s been nearly a week still, I tried emailing them again to see what was going on and they got extremely rude and unprofessional with me! Absolutely mortified what I read! through everything they’ve done and keeping us waiting yet again, they had the cheek to tell us to hurry up and return the keys before our tenancy had even ended and wanted them on a Sunday when they aren’t even open?! all their staff are so awful and rude barr Abby I think her name was, she’s been trying to help us throughout the entire tenancy and this newly raised issue, would never ever recommend them!

2 days nobody answered their phone

Not a good experience. especially near the end of my tenancy. I was asked by a member of staff if I had changed my lock ( which I did not). She explained that a surveyor had try to let himself in and the key didn't work. He tried to enter without my permission. Hes lucky he didn't let himself in because working nights I was in bed. Martin and co you need to do a health and safety risk assessment. If I had woken up and found a stranger walking around. His health and safety should have been at risk