Poor experience trying to view a property with these estate agents. They either don’t contact you back after they’ve cancelled to rearrange a new viewing or don’t contact you at all. Every other estate agent contact you as soon as they can and if you can’t make a date they re-arrange one you can . I was cancelled a viewing and offered a new date. I replied saying I couldnt do that date was there any other dates available - no response. They clearly don’t want to sell your property. Response times are tragic and you’re the ones chasing a reply.

Most unhelpful estate agents. Pity anyone selling with them. No attempt to schedule a viewing. Very poor.

LANDLORDS AVOID AT ALL COST My experience with this company has been disgraceful. These agents do not seem to understand simple lettings processes such as protecting deposits. If you have a tenancy with Martin and Co I would check your deposits has been protected lawfully! Shocking as landlords pay alot of money for this service and it is not being delivered to them impacting on them finically within tenancies. If you want a proper management service i would look else where!!!!

Selfish, Uncaring, Disgraceful service. I told the estate agent, Astrid, that before I undertook my 5 hour journey from Kent to Cardiff, paid for hotel and take 2 days off work that: “My daughter is ill so going away is a problem, so I can only do so if it’s essential.” When I was outside the property, she rang to say that the tenant had gone away and that she could not show me the flat. Either extremely naive or I think just appalling. She should have known that the tenant had nothing to gain from the viewing and made extra special efforts to ensure that my viewing would go ahead. To add salt into an already open and bleeding wound, Astrid started talking about how it inconvenienced her also. Incomparable as her journey from the office to the property was only 7 minutes. And all on her time as an employee not her personal time nor expense. She refused to meet me at the property rather than just discuss this with me stuck on the street over the phone. Not unreasonably, I used an expletive and put the phone down.

With two kids in the house, we waited 3 weeks without a washing machine. No replies and the person to help always unable to take my call. After 3 weeks, I found my landlord on Facebook and asked them if he had made a decision on the washing machine. He had never heard about the problem. He was very sorry and arranged for a new washing machine to be sent by AO which arrived 2 days after. If you have these problems, do not expect this agency to help. Go to your landlord.

Shocking

LANDLORDS BEWARE You might see a review below about insufficient and ILLEGAL actions when it comes to the registration of deposits. I do have been a victim of this, and since I’m no longer using their management service (also TERRIBLE), I got a voicemail from a woman called Chloe who took delight in telling me that there was nothing they would, “so you felt you would be better off without our management service”. Terrible service .

AVOID AT ALL COSTS