Can’t ever get an email back from them. It’s very annoying.

I don’t know how long a branch will be able to abuse the Martin and Co brand before their main office will step in and deal with this leaderless mess that is Cardiff lettings. The individual staff are most lovely, but the lettings manager seems to be oblivious to even the most basic of professional etiquette.

Tried serving me a 2 month notice after the laws had changed to 6 month. When I called to query this, they told me it was a mistake. When I spoke to a neighbour on a different floor (also managed by Martin and Co) they tried the same thing on her. Two young kids and English as a second language. The manager I spoke to was smug.

With two kids in the house, we waited 3 weeks without a washing machine. No replies and the person to help always unable to take my call. After 3 weeks, I found my landlord on Facebook and asked them if he had made a decision on the washing machine. He had never heard about the problem. He was very sorry and arranged for a new washing machine to be sent by AO which arrived 2 days after. If you have these problems, do not expect this agency to help. Go to your landlord.

As most landlord will already know, renting is pretty quiet for the majority of the time, until it’s not. That’s when you’re really relying on your agents to step up. Under the leadership of Chloe, that was most definitely not the case. The situation caused me untold stress, caused unnecessary upheaval to both my tenants and I, and has left a very bad taste.

Been trying to ring daily for a few weeks - no answer, obviously not interested in business

Poor experience trying to view a property with these estate agents. They either don’t contact you back after they’ve cancelled to rearrange a new viewing or don’t contact you at all. Every other estate agent contact you as soon as they can and if you can’t make a date they re-arrange one you can . I was cancelled a viewing and offered a new date. I replied saying I couldnt do that date was there any other dates available - no response. They clearly don’t want to sell your property. Response times are tragic and you’re the ones chasing a reply.

Selfish, Uncaring, Disgraceful service. I told the estate agent, Astrid, that before I undertook my 5 hour journey from Kent to Cardiff, paid for hotel and take 2 days off work that: “My daughter is ill so going away is a problem, so I can only do so if it’s essential.” When I was outside the property, she rang to say that the tenant had gone away and that she could not show me the flat. Either extremely naive or I think just appalling. She should have known that the tenant had nothing to gain from the viewing and made extra special efforts to ensure that my viewing would go ahead. To add salt into an already open and bleeding wound, Astrid started talking about how it inconvenienced her also. Incomparable as her journey from the office to the property was only 7 minutes. And all on her time as an employee not her personal time nor expense. She refused to meet me at the property rather than just discuss this with me stuck on the street over the phone. Not unreasonably, I used an expletive and put the phone down.

LANDLORDS AVOID AT ALL COST My experience with this company has been disgraceful. These agents do not seem to understand simple lettings processes such as protecting deposits. If you have a tenancy with Martin and Co I would check your deposits has been protected lawfully! Shocking as landlords pay alot of money for this service and it is not being delivered to them impacting on them finically within tenancies. If you want a proper management service i would look else where!!!!