Not so helpful

After 4 months the sale of my property has fallen through even though it sold on day 1 of going on the market. I can't help but feel disappointed after being told the buyer was 2 weeks away from completing when the sale was agreed. I feel the communication has not been what I was expecting especially when the property sold on day 1 of going on the market. I have had to chase for updates. I was also advised to go via HEK Jones solicitors after my previous solicitor of 25 years let me down due to workload. I again found this company a let down due to poor communication and length of time to legally complete.

Have failed to address a leak for weeks at one of the properties they manage, causing escalating damage to the property and to others. Rude to deal with by email. I would advise landlords not to use them.

Very rude on the phone. Tried to book a viewing. The employee did not want to hear me speak for a minute. She kept repeating that I should send an email like a robot even before I asked a single question. When she finally let me ask my simple question about the property I wanted to see, she referred me to the pictures of the property. Thankfully, I have eyes and I can see that the pictures do not provide any answer either and this is why I called in the first place. If that is the treatment before even starting any process with them, I will let you imagine how bad it might be if you decide to rent a property managed by them.

Very unprofessional Chloe Webber the so called letting manager shouldn’t be a manager she was so unprofessional and rude calling me a liar about an email that was sent from her so much so I had to email it back to her to show her when she just couldn’t own up to her mistake and apologise I would never use again and recommend to stay clear

Worst lettings we've ever dealt with , very rude on the phone , could never sort things out with them. They told the landlady that we missed rent one month when we had proof of paying it, alot of things not done by the book, I could go on and on but I'd be here a while! extremely unprofessional, I would not recommend this business to anyone!

Multiple emails and calls looking to buy, never got a response

I'd give a 0 if I could I moved into a property in 2020, I reported an order and the uncleanness of the property on the day I moved in. They sent in cleaners the next day, the odor of stayed through from 2020, now they want to accuse me of having pets with no evidence to it trying to blame the odor that was there before I moved in. Not only this, they want me to pay for new carpets which were worn out when I moved in. They have taken over 10 days which is outside the sla to tell me what the issue is. They also think that place needs a full clean when it was cleaned the day moved professionally. I moved out the 30th, they toom photos the 2nd of the month after then only delivered it the 11th day of the month. Due to the time line I would imagine their trying to defraud me out of my deposit with no evidence to some of the deductions, I'll accept the light bulb in the hallway, will not pay for their carpets or full clean when it was cleaned and eorn carpets when I moved in. How disgraceful