AVOID AT ALL COSTS!!!!!!!! I have had a lovely and peaceful tenancy for the last 9 years then these awful people took over and its been nothing but stress and anxiety. They haven't a clue about tenancy rights or dealing with people. Horrendous customer service.

Awful communication. Had to call 20/30 times over a few days before I got an answer then they eventually managed to schedule a viewing. Agent was going to call me that afternoon to proceed but call never came. Left messages and had no answer again then emailed 3 days later and got an out of office for 2 weeks notification. Don’t waste your time.

Probably the worst letting agency and staff I’ve ever dealt with. What letting agency do you physically contact for nearly 6 months (phone calls and emails) but they’re so incompetent they can’t give you back your deposit and then charge you for issues that were actually never fixed for a year because they couldn’t be bothered? If you want a decent letting agency that won’t lie to you and try rob you, I would go elsewhere! So pathetic!NegativeQuality, Professionalism, Value

A very unprofessional service I have been waiting for over 2 weeks for a viewing. No one answers or responds to calls I was promised a viewing provided details as requested on the 6th June. Today 20th June I get a email response the landlord has decided to go with another tenant. I will never use this estate agent again waste of time.

I don’t even give a star may be I will take all the star out if I get a chance and they don’t even worth it. From day one I started renting a flat with them in Cardiff I had issues. I gave a complaint many time and the property was not clean when I initially moved IN and boiler was not working well and gave a complaint. They said the property was cleaned and sanitised by professionals but it was not and later as date moved on boiler stopped working and it took more than two weeks for them to look at it and gave a compliant through citizen advice through the solicitor and next day they came and changed the boiler. When I gave a complain regarding the boiler issue and I had below response from the manager how harsh “If you are cold you are free to buy yourself portable electric heaters, you can have them delivered by Amazon” I vacated the property in a Crystal clean state and now it’s been more than 8 weeks I’ve not received my deposit back. I’ve raised the statuary declaration for DPS to get involved. So think more than twice before rent property from martin and co Cardiff. I have proof off all the emails which they sent us and photos of the property.

Martin & Co Cardiff is definitely one of the most unsatisfactory agents I have dealt with and will never recommend them for anyone, especially international students. Their service was awful. Despite charging a hefty and unreasonably large agent fee of £320, they handed me a dirty apartment with no prior cleaning done. Further, the apartment only had a few lights functioning and they failed to look into any of my maintenance requests that were repeatedly made at regular intervals throughout my tenancy. However, very conveniently and without any decency and contemplation, they charged me a £75 cleaning fee when I handed them a cleaned apartment. It is my strong belief and opinion that Martin & Co are unprofessional agents that leave no opportunity to charge vulnerable tenants with unreasonable fees and amounts. Agents are supposed to ease out the process of moving in and out, but my experience with Martin & Co has been the opposite.NegativeQuality, Professionalism, Value

Full of liers, the lady in there just lies about payments that's supposed to being made but never have been made...being waiting for 3 weeks for a refund wich my mate is owed for renting from these horrible money grabbers...after showing up today 4-5th in weeks let's see if the manager sorts it out 😡NegativeProfessionalism

Do not recommend. After over a month of vacating a rented property we are still having issues receiving our deposit back. It’s been nearly 2 weeks and I’ve had no response back from this company either. The DPS website still says awaiting response and it seems that they are unwilling to communicate any further. Shameful customer service at the end of a tenancy which means I will not be using this company again.