Unprofessional, Uninterested, Untrustworthy. After a week of negotiating for a flat, I was told by Jessica that 1.) the landlord would not accept my proposed move-in date 2.) the landlord would not accept a break clause and 3.) that the flat would be furnished. All of the above was proven to be false, when my partner and I met with the landlord ourselves. Having no furniture of our own, it was imperative that the flat would be furnished, but the landlord claimed it was marketed as an unfurnished flat and that he was never willing to furnish it himself. During this time, we lost a viable flat. The lettings manager, Anthony Spittle, was hostile rather than receptive. I am still waiting for them to refund my deposit, despite having made it last Friday (it is now mid-day Wednesday). Paul Van Halle, head of property management, promised to oversee my refund, but this has clearly not been a priority as it should have been. Plenty of other more reliable, friendly and helpful agents nearby. I would recommend to use anyone other than Martyn Gerrard.

We have had a very poor experience with Martyn Gerrard. From the time of viewing the flat, we were told it was unfurnished, to the exception of a couple of items. We put a rental offer that was accepted. There was a few errors on their end in regards to the moving in date that required us the sign 3 different versions of the initial tenant agreement but we were patient and let this slide, after all these things can happen! Once we received the rental agreement for signature, it did not mention whether the property was furnished or unfurnished, just a cryptic/standard 'content' section. Before signing, we asked for clarification on email, that came that the property was unfurnished. A few weeks later, my partner and I ordered a sofa, only for the agent to let us know a week later that 'sorry, all the items are staying in the property'. It took 2/3 weeks of chasing and waiting for a resolution but no quick outcome. This has now just been resolved (the agent confirmed that the property was unfurnished) but feel like a lot of headaches could have been avoided. All in all, I feel like the communication levels can be greatly improved, as phone calls are never follow-up with written confirmation unless strongly requested. In transactions that involve a lot of money, it feels essential. UPDATE: we entered the property and NOTHING that was agreed (removal of unwanted furniture as part of it) had been done. We spoke to the head of lettings who tried to tell us that all should be sorted with the landlord but when we spoke to the landlord, we were told the opposite. Stay clear of Martyn Gerrard and their questionable practices, they will say anything to get you to sign a contract.

Horribly unprofessional. Having viewed a lot of flats and dealt with many agents recently, never came across one so careless about wasting the clients’ time on a weekend and be so nonchalant about it. Never thought I’d review a real estate agent on Google but searching for their office number (because the agent doesn’t pick up his phone), I saw that there are positive reviews. I can only imagine they are fake, or that we happened to come across Martyn Gerrard on a bad way..

Great, providing your happy to pay nearly £1000 in hidden charges if you ever actually use the early termination clause after 6 months, even if you give 2 months notice.

These people are scum, just like all other real estate agents. First people to view a flat, immediately we put a holding deposit down and were assured we would have the flat. Mysteriously the tenants 'decided to stay on' despite being told by the letting agent they had "just bought a house". Obviously the letting agent cracked on to someone else about our offer, and told them to outbid us. A waste of my afternoon. Time and money wasters.

Martyn Gerard are absolutely the worst estate agents I have ever had the misfortune of dealing with. Besides the extra fees, the shoddy response time and the consistently poor attitude; the company refused to give back my deposit. The reason for this was that I cut down a dead bush that was touching a junction box. Luckily the tenancy deposit assurance scheme refunded my deposit in full, albeit 3 months after moving out. Martyn Gerrard was obstructive unhelpful and extraordinarily petty. I would strongly reccomend not using their service.

Terrible.

The worst "service" I have ever experienced. Horrible greedy bullies! I had the miss fortune of renting off of Mr Gerrard his self, yep. Our landlord was the director of this company. Although he never actually spoke to us directly. My room leaked for two years, damp on every wall of my room. A 10% increase in rent every year and we were bullied by the staff in the crouch end office, in particular Anthony. He would call us and send aggressive emails pressing for an answer in our choice in renewing. As they had left it so late, we didn't really have a choice but to agree! Although, our request of having things fixed never happened. A horrible horrible group of humans who really do not care about their tenants welfare and are purely just after more money. It's not worth it, find another agent to let through. There are better ones out there!!