Sorry you had a negative experience Winston. Sometimes our agents have tight diaries and we can't impact everyone else in the diary because one person is running late. Well, we could, but it wouldn't be fair to everyone else that was on time. Sometimes we can, and will, wait for people, but it wasn't possible on that day I'm afraid. Not sure we deserve a 1 star review because you were late though.

Hi Rachel, that’s a disappointing review. I’m sorry you decided not to complete the purchase, another new buyer did not recognise the same concerns you had regarding the property and it is about to exchange. Unfortunately Victorian properties do reveal issues in their surveys, it is not realistic to expect vendors to remedy issues observed in a survey which do not require immediate attention but have been noted. It might be better that you look at new builds instead. Cowboys seems unfair. We were professional throughout and even went above and beyond arranging for contractors to attend to quote for works that you felt were needed. Good luck in your search. Happy Friday.

Hello Marcos, We are sorry you had this experience with our company. We train our employees to have the highest standards in customer service and monitor our calls so we are surprised and disappointed to hear about your experience. We cannot locate your name within our applicants so it doesn’t appear that you registered with us. We wanted to get in touch to personally apologise and try and find out more about your experience so we make sure it doesn’t happen again. If you would like to get in contact to do this then please do give us a call on 0208 771 9990 and ask for James or Lucy - we are the Directors here and would love to speak to you to try and show you that we care about everyone’s experience with our company and this was a complete one off.

Hi Daniel, We are sorry you had this experience with our company. We train our employees to have the highest standards in customer service so we are surprised and disappointed to see you give us one star. We cannot locate your name within our applicants so it doesn’t appear that you registered with us. We wanted to get in touch to personally apologise and try and find out more about your experience so we make sure it doesn’t happen again. If you would like to get in contact to do this then please do give us a call on 0208 771 9990 and ask for James or Lucy - we are the Directors here and would love to speak to you to try and show you that we care about everyone’s experience with our company.

Dear Google User240, We are very sorry that you had this experience. In relation to maintenance issues, all matters are reported to landlords in a timely manner. Unfortunately we cannot make landlords carry out repairs and upgrades, even when we think they would be appropriate. Similarly, it is for landlords to determine rent levels, although we do offer guidance, we follow instructions on rent levels. If a member of the team behaved in a manner less professional than we require, and you should expect to receive, we can only apologise. Please do raise this with the team, we have a complaints procedure in place and will consider any comments you wish to raise, so that we can ensure all of our customers are treated properly. We do feel that we give tenants, landlords, buyers and sellers the best service we can, if we fell short for you, then that is not good enough and we once again apologise.