After signing the contract, contact with the lady from the agency is over, she does not respond to e-mails and text messages.

I'm actually at a loss as to how this estate agent has such a high rating on Google Reviews (must be fake). In my experience, they have been uncaring and unprofessional. There were several issues with my property before I moved in (damp stained carpet and damp bathroom wall), which I was told would be fixed before I moved in. The bathroom wall was sorted 6 months after I moved in, after I consistently contacted them about it, and the carpet stain was still there when I moved out (14 months later). The house itself was of very poor quality (very cold and damp), but at the time, I needed a quick move and the rent was cheap enough so that was expected I guess. I do have to say I was thankful to Sally for returning my deposit (although I did have to make a couple of phonecalls chasing this after several emails went unanswered). Amazingly [sarcasm], a few days after my deposit was returned, I received a lovely [more sarcasm] email from the estate agents informing me that I was in arrears and owed them money, including a late rent charge. I received this on the 13th May having paid my full months rent on the 18th April, despite moving out on the 4th April. (They requested a 30 days notice period so I didn't mind paying the April-May rent). I replied immediately explaining that I couldn't be in arrears as I had moved out and paid my rent up until the 17th May and had even walked in them performing a viewing on the property before I'd even officially moved out when I popped round to pick up the last of my belongings. 5 days later, I've had no reply - very professional. Anyway, apologies for the essay, but after a bit of research, this estate agent has a terrible reputation and I can only assume all the good reviews on Google are fake and I would urge people to stay away.

After signing the contract, contact with the agency lady ended, she does not respond to e-mails and text messages.

Quick enough to get your deposit and admin fees etc still waiting for deposit back after 6 weeks !!!!

very bad ....

Hi Miss Silverton.. I'm sorry you feel that your experience with us only warrants a 1 start review. We tried our best to find a buyer for your father's property. We find ourselves in a difficult situation when we have to pass on feedback that you don't agree with and find upsetting. We wish you well with your new agent.

Awful! Viewed a property and was advised of work that would be done before I moved in. I moved in and it was even worse! Filthy! Really poor communication,feel like I have to pester the company when they should be keeping me informed. In a block of flats I didnt get told where the bins went out,electricity box was or anything. Given one key had to pay £30 for a spare! Full of mould and damp all my stuff getting ruined had to by my own dehumidifier which is filling 6 times a day! Would not reccomend and wont be using when looking to buy next year. 1 star rating is probably too much!

Never will use again, looking down the bad reviews i see a pattern emerging.When i moved into my rented property with my then 8 month pregnant girlfriend we were looking forward to starting a fresh, but to only be greeted by hidden problems that would only come to light once we moved in. firstly the gas meter had been tampered with and and was deemed unsafe for use there was water leaking in the kitchen and the loft the boiler blew up throwing steam out everywhere (first few days in) the gas fire was spitting out a little bit of dirt so they decided to cut it off . The shower leaked out everywhere the bath plumbing failed and sent water crashing through the living room all over our furniture, damp and mold appeared almost out of nowhere in our living room and both bedrooms but then realized it clearly had been painted over. They had a gas man come out and fix the leaking gas we had so we asked for our gas safe certificate but they said he left it in our property which the never we asked for it on numerous occcasions but we never received anything we reported them to HSE who contacted them but they still never supplied anything. Dont bother with this company they will make the house look aesthetically pleasing but under the surface there's problems after problems DO NOT USE !!!!!!

Please avoid this letting agent at all costs! Ignore the fake 5 star reviews, there must be only 1 from a genuine user. Please read all reviews. This agency has a very poor reputation and all bad reviews on Facebook etc have been removed, there is no place to leave comments on the website etc. Landlords and tenants beware. We moved into a property which we told would have work done on it before we moved in and it hadn't been touched since we viewed it and was filthy. The humidity in the property reached above 80% mould and damp had been painted over, our deposit hadn't been protected in a deposit scheme, Paul is well known for being a conman and is under investigation currently and has lost in court many times. Very poor contact with the agency, lies upon lies. I would never use again and can't stress enough how poor this service is. We ended up moving out of the property after 4 months as I am a childrens nurse and my uniforms were damp and smelling of weed because the neighbours were smoking weed and there were holes in the walls that were never fixed! Never got any money back and a mouthful of abuse from Paul Ainsworth. When I phoned the council to report the property even the council knew of the company and said many tenants contact them! They also very poorly represent landlords telling me on numerous occasions ' I don't work for you I work for the landlord I wont do anything you ask'. Currently seeking legal advice. Moved out of the property and since seen it on Rightmove with wallpaper covering the mould! On the Brightside it got us out of there and into an amazing property with a great letting agency!