After signing the contract, contact with the lady from the agency is over, she does not respond to e-mails and text messages.

I'm actually at a loss as to how this estate agent has such a high rating on Google Reviews (must be fake). In my experience, they have been uncaring and unprofessional. There were several issues with my property before I moved in (damp stained carpet and damp bathroom wall), which I was told would be fixed before I moved in. The bathroom wall was sorted 6 months after I moved in, after I consistently contacted them about it, and the carpet stain was still there when I moved out (14 months later). The house itself was of very poor quality (very cold and damp), but at the time, I needed a quick move and the rent was cheap enough so that was expected I guess. I do have to say I was thankful to Sally for returning my deposit (although I did have to make a couple of phonecalls chasing this after several emails went unanswered). Amazingly [sarcasm], a few days after my deposit was returned, I received a lovely [more sarcasm] email from the estate agents informing me that I was in arrears and owed them money, including a late rent charge. I received this on the 13th May having paid my full months rent on the 18th April, despite moving out on the 4th April. (They requested a 30 days notice period so I didn't mind paying the April-May rent). I replied immediately explaining that I couldn't be in arrears as I had moved out and paid my rent up until the 17th May and had even walked in them performing a viewing on the property before I'd even officially moved out when I popped round to pick up the last of my belongings. 5 days later, I've had no reply - very professional. Anyway, apologies for the essay, but after a bit of research, this estate agent has a terrible reputation and I can only assume all the good reviews on Google are fake and I would urge people to stay away.

After signing the contract, contact with the agency lady ended, she does not respond to e-mails and text messages.

Quick enough to get your deposit and admin fees etc still waiting for deposit back after 6 weeks !!!!

very bad ....

Hi Miss Silverton.. I'm sorry you feel that your experience with us only warrants a 1 start review. We tried our best to find a buyer for your father's property. We find ourselves in a difficult situation when we have to pass on feedback that you don't agree with and find upsetting. We wish you well with your new agent.

Awful! Viewed a property and was advised of work that would be done before I moved in. I moved in and it was even worse! Filthy! Really poor communication,feel like I have to pester the company when they should be keeping me informed. In a block of flats I didnt get told where the bins went out,electricity box was or anything. Given one key had to pay £30 for a spare! Full of mould and damp all my stuff getting ruined had to by my own dehumidifier which is filling 6 times a day! Would not reccomend and wont be using when looking to buy next year. 1 star rating is probably too much!