Dear R Watson, I cannot seem to find any record of your interaction with our Dundee Business and I do regret that you have left us a one star rating. Please do feel free to contact me directly in the Branch in order that I can ascertain what and if we could have done better. Best regards, Aimi Lewis, Regional Manager

Dear Brain Activity, it would appear that your review is not specific but I would be happy to try and ascertain the issues you have experienced. Bookings can be cancelled to avoid disappointment if a property is no longer listed. Please do contact the Branch if you need further clarification. Best regards, Aimi Lewis, Regional Manager

Dear Mr Butchart, I'm sorry if your unhappy with our services but Im a little confused regarding your specfic issue. All our bookings are made online, we dont use the phone for bookings, partly at the moment as were all working from home. Our diary is avaialble online and is constantly updated as new properties become available, people cancel appointments or properties are no loonger avaialble. The updates are virutualy instantaneous and provide pottential customes with the ability to select an appointment that suits them. If there are no vacant slots in the diary then that is it, we dont have any and us calling you wouldnt change that. Kind regards, Nick Horan Belvoir Dundee

Dear Sofia, I am extremely sorry to hear about this. We have very recently had a new website deployed and it seems to have caused some clashes with our online diaries. I can only appologise to you for the inconvenience and frustration this has caused. We would never deliberately not turn up at an appointment without contacting the a pottential tenant first. Once again my appologies to you. Kind regards, Nick Horan

Dear Ms Mariana Velichkova, Thank you for your feedback. Firstly, my apologies for the delay in responding, this was due to a member of staff I need to speak to being absent. I am sorry to hear that you didn’t get the property you wanted and feel that our service has let you down. Having examined the sequence of events surrounding your issue, it appears that when you submitted your application form by email it was identified as ‘spam/junk’ by our IT system and it was not therefore received by our staff. I can only apologise for this and assure you that we have tasked the company that manages our IT to identify and solve this issue. In the interim we have also put in place some additional procedural measures to try and prevent it happening again. Once again, I can only apologise for this. Unfortunately it was some 10 days after you received the referencing form before you applied (not the next day), by which time a number of other people had also viewed the property and as we had not (as far as we knew), received a completed form from you, when one of them applied we accepted their application. When you called the office, no one could find any trace of your application, because it just wasn’t there to be found, for the technical reason outlined above. However, I would point out that up and till that point your interactions with various member of staff were extremely friendly and helpful, indeed they went above and beyond to facilitate your application which was not straight forward and my Office Manager in particular, assisted in this. Once again, I am sorry that you didn’t get the property, but this was due to an unforeseen technical issue that we couldn’t do anything about and were unaware of until this incident. Kind regards, Nick Horan Director Belvoir - Dundee

Dear Rosa. I'm sorry your unhappy with our service, however as you havent left any details at all then I cant do anything to address the issue or even respond intelligently. If you wish to contact us directly then please do so and I will look into any issue personally. Kind regards, Nick Horan, Belvoir Dundee