Useless nobody in office for key collection on day of purchase the only one key worked out if the 2 sets given.

Absolute worse letting agency ever experienced .avoid if you have no alternative Office staff are abrupt unhelpful and do not have any customer service ability on any level

Impossible to get in touch with them. Don't think there is actually anyone working in their office. Gave up trying to view the flats they were advertising.

I arranged a viewing at 12:30, and I was at the door at 12:33 as parking was very busy in the area. No one was there, and so I waited another 5 minutes and then called the company. They said no one showed up for the viewing, and so he had already left for another property. I drove half an hour from St Andrews for the viewing, and he couldn’t give me 3 minutes, or at least attempt to call me and ask to see if I was still attending as I scheduled it literally the day before. They wasted an hour of my time and petrol.

They do not give viewings via website or emails so we called and got an appointment to view a property in Dundee. We were on time but they did not show up. We waited and called but none of the calls were answered. Looks like they are not interested in selling or renting property. Rude customer service too. Very unsatisfied.

One of the worst letting company I came across, I filled their viewing enquiry like 4-5 weeks back for Morgan Street (SGL) DD4, 1 bedroom flat , at that time company representative told me we have 50-60 applications therefore it might take time. Now it's been a month and i called them again at first company representative tells me that we'll give you a call back, after 1 hour I called back ( because no call from their side) and she tells me that i have already told you we have more than 200 applications for that property and we have not reached your application. Okay but 4 weeks back when I filled the enquiry form it was 50-60 people. I wonder if you just skipped my application or if you even do your work as you supposed to be doing. Worst experience. Who ever is owner of Morgan Street (SGL) DD4, 1 bedroom flat. Bro they are not doing justice to you neither to me. If there was a option to give negative marking I would have opted that.

I arranged a viewing today at 11am. For a house at Clepington street. I was there since 10.55am and nobody showed up. Waited till 11.15 also Called the company more than 8 times and nobody answered the phone. The company should investigate these things and should recruit better staff who can provide better service. Only Aimi was very helpful there.

I rented with Belvoir for 3 years and dealt with progressive black mould and leaks from walls and ceilings in multiple rooms. The bathroom had a crack that was getting bigger and I was worried about it with reason. Everything was damp. I had just been a student so couldn’t afford to move but did everything in my power to make it liveable and clean. I filed repair reports and asked for help but it went nowhere over the course of my tenancy. The bottom line is Belvoir shouldn’t be taking on properties that aren’t to standard yet they do. I have been to other belvoir viewings where the flats had clear indications of mould and leak problems so this is not a one off. Environmental health and public services both visited and reviewed the flats condition at the time, deeming it unsafe and problematic. I was advised by services to take it up with my landlord. Belvoir did little to help me and I was told it wasn’t their problem and that they were certain the landlord wasn’t going to do anything about it. If you want to be with an agency that doesn’t have a conscience, there it is.

Avoid!!! I applied for a property and was informed they would go ahead with my application. Everything was sent in, quick communication when they needed a few extra things, everything seemed fine. Then nothing, no reply, no contact of any kind. Now a month later the property has been relisted. Not even an email or call to say my application was unsuccessful for whatever reason. Just left me waiting and waiting! Now I only have 10 days left until I become homeless! So thanks for that. Absolutely disgraceful and easily the worst property company I’ve ever dealt with.

AVOID!!!!!Never experienced

AVOID!!!!! Never experienced such a poor quality of customer service in my life Abrupt , uncaring and unprofessional