As a contractor I can’t stress enough to stay away : 2 months been awaiting them to pay our invoice to the point it’s had to be passed to a debt collection company. Avoid!

The worst letting agency i've been with. The few times i've had to ring for assistance i've been met by rude/unprofessional operators on the other end of the line. Even from setting up my flat viewing months ago I was met on the phone by an older women who had absolutely no professionalism at all, extremely rude and off putting. Also for some reason their general email address isn't listed anywhere on their website? They have a section that claims to go through to an un-named email however good luck getting a response through that. Your only option is to phone them up which can be very inconvenient as the only form of contact. It makes me wonder what the reason is to not list an email address anywhere, seems like it's definitely done on purpose for whatever reason.

Very bad letting agency they bully pregnant women and try to intimidate them and blame them for damaged faulty equipment in there house. Very rude on the phone harass you on emails even though I have a solicitor involved. Don’t fix anything! Rent money goes missing all the time. Try to evict tenants on illegal basis. Would never recommend them to anyone after SLG staff took over it’s all went down hill!

Absolutely horrible experience with these unprofesssional agents. I was scheduled for a viewing for an apartment with them and they cancelled citing unfinished works being done on the apartment 30 mins before the viewing. I thought it sounded a bit fishy but I was still gave them the benefit of the doubt. I recheduled a viewing with them 2 days later for 10:15am. I got to the appointment at 10:05. At 10:10am I got a call from the agent that he would be running late. After 30 mins I tried calling the agent again and it went straight to voicemail. I then tried calling their main office and was told that the agent had already cancelled the appointment! I should have listened to the earlier review of them citing the same unprofessional behaviour. Do not waste your time with them, they clearly do not value your time!!

Went for a viewing booked with this company, turned up early and after waiting 15 minutes beyond the scheduled time, called them up only to be met with a clueless person saying they've never had a booking on record for this time. They said I could try to wait around for over an hour and maybe catch someone else they were sending on someone else's viewing. I wouldn't have had the address to turn up at without validation emails of the booking they sent me 🙄 EDIT: As of today, the regional manager called me up out of the blue to excuse their company by saying I must be mistaken as Belvoir would never do such a thing. Incompetent liars. AVOID

If only Google had the option to put down zero stars I would so because my God, is the service there absolutely appalling. About a month, I had noticed that there was a leak in the bathroom, which was leading to the flooring become very unstable and water damaged. Fortunately, the leak has been repaired but I am still waiting for someone to fix the flooring with no success. Everytime I call up asking for any sort of update to my issue I am met with the same response, they promise to sort it out for me only for them to never contact me again and leave me stranded. I was issued a contractor to fix the flooring two weeks ago and he has still not shown up. I don't understand why I am paying them to be ignored over and over again. The flooring has gotten words in the mean time, I have to constantly tread very lightly every time I think of entering the bathroom in fear that the whole thing will collapse in front of me. How long does a tenant have to wait before you guys can do your job? How many calls do I have to make before someone finally decides to respond to me? I would understand if situations have arose and something has prevented them from helping me but at least let me know. At least give me a call or send me an email that you guys can't help me at the moment. Don't leave tenants in the dark about the state of the property they are paying for and lead them on for the sake of nothing. I have an offer to move in with one of my friends and if nothing changes, I will so gladly take them up on this offer.

Extremely Unprofessional and callous agency. My partner wished to rent a property from them and submitted her application over a month ago (at the time of writing this.) There were some delays on her end initially due to a potential flatmate pulling out but we were constantly updating the agency and were assured all was fine. The agency was extremely unresponsive even at this time and we have many unanswered emails, often times we would have to call to get an update - these updates being vague but assuring us again that it was fine. However the second tenant (my partners flatmate) was rejected, although Belvoir didn't even bother to let her know she was a) missing documents from her application and b) rejected until we called to find this out! She then found a replacement flatmate and sent this application to be processed. Time was beginning to run out as her current flats lease ended on the 31st of July and it was mid July at this point. Suprise suprise there was no update and we called many times over these two weeks only to be told it was fine but the application was being processed. Eventually we went together in person and my partner spoke to some people in the office. The uncaring attitude was palpable but they said everything was fine and that she should have the keys by next week to move in once her flatmates application had been processed. She called again early next week twice to be told the same. Finally on Wednesday her flatmate wanted to pull out of the arrangement due to lack of updates and clear communication. The situation became dire with less than a week before she was potentially facing homelessness if this fell through (her previous flat had new tenants lined up.) She went in person to the office. During what was reported to me as a highly unpleasant and inconsiderate conversation she was informed, contrary to everything they had been telling her for the past month, her application had not even been processed! And was in fact likely to be rejected. It seems there was not enough effort exerted in doing their jobs to even click open on her application for a whole month and inform her of this, they had to wait until 5 days before potential homelessness! During this discussion my partner felt dehumanised and was spoken to very rudely with no attempt at help or sympathy depsite the fact that it was due to their callous incompetence that she was in this situation. I reiterate that had she been the wrong fit for the property that answer would have been graciously accepted a month ago when the application was submitted! It feels unnecessary to state this all again but I have never seen or experienced anything quite so careless and Unprofessional as what I have this past month and a bit witnessing this. Complete sense of apathy on all regards. Please take your business elsehwere if you value your dignity, money, or time in any way.

Save your time and go with another agency. Would not recommend to anyone. Tried to view a property twice, agency let us down twice. Unprofessional and I will never rent from them in the future. I would rate a 0 out of 5 if possible. First time we booked a viewing they cancelled 20 minutes before the appointment. Said that the apartment was undergoing “finishing touches”. Does not make sense as a property should not be listed before it is ready. Let alone a property agency should not allow a viewing to be scheduled before it is ready. They offered to reschedule us but they didn’t, we had to call in the next day. Second time we arranged a booking as we were still interested in the apartment. We arrived at the property 10 minutes before as common courtesy. Agent called me and said he will be 5 minutes late. I waited 10 minutes and agent did not show up. I called the agent back at his number and it went straight to voicemail. Thinking that the agent may be driving, I waited another 10 minutes. I called the agent twice again, and went straight to voicemail both times. I called the office and asked them to get into contact with the agent as I had already waited 35 minutes at this point. Property office said “oh did he not call you to cancel?”. Agent and the agency had no courtesy, I had no idea what his name was as he did not even have the courtesy to share his name to me. Agent had no courtesy to call and say he was cancelling, even more the office did not even offer to arrange another agent to come down. They acted as this was normal procedure for them. Wasted our time. Don’t let them waste yours.

I had a shockingly horrible experience with these individuals which protracted for over a month. I enquired about a property and I was led to believe for over month that my application was processed and that it was satisfactory. I was reassured multiple times by different agents that I was going to be able to move into the flat. None of the agents bothers to reply to any of the countless emails I sent to get updates on the status of my application and each time I called everyone is unhelpful and in a hurry to hang up. I was forced to make it very clear that I was rather pressed with time as I had to vacate the property I am currently staying at and that I really needed to receive the contract as soon as possible. So I decided to visit their office in person a couple of times during the past week to discuss my situation with the certainty that no one would either ignore my email or hung up as usual. During my first visit I was told I should be getting keys to the property within a few working days with no issues, but the issues did indeed arise after I once again kept receiving no update and no contract came through, so I went there in person yesterday. Giving one star at this point is a gift to the incompetence of these agents because upon my arrival and after being treated with no empathy at all I was informed by one of their managers called Amy that my application had not even been processed yet and that I was likely to be rejected anyway. I got yelled at by their manager Amy who also implied I had lied to her during a conversation which occurred two months prior saying I was a student, when it was always very clear on my original application paperwork that I wasn’t. Belvoir is responsible for leaving me to be homeless and for giving me misleading and conflicting information on my application that prevented me from finding a safe and secure accommodation. They proceeded to pretend to call the landlord of the flat in question because they effectively just wanted me to leave their premises and get on with their day. I will be putting through a formal complaint with their head quarter and I am willing to escalate this.

Useless