i am a tenant of belvoir lettings, they used to be very friendly and helpful in the past, but now i dealt with a person who was very rude, disrespectful and condescending and nothing was done about it even after me raising my concerns, remember it is not only the landlords who has to be happy, tenants should be happy as well, i advise you look someplace else if you are after peace of mind

I had a really bad experience with them! I applied for a property giving all the required documents. They told to just wait, up to 15 days, and then if the documents were OK I could have the contract, there weren't other applicants at the moment. After 15 days that I don't hear from them, I go to their office and find out that they lost my application! ok, this may occasionally happen, but they weren't concerned at all about solving the problem they created, but just deciding which employee to blame. They told me to reapply and wait another 15 days. No offer of speeding up the process even if the error was clearly theirs. I tell them I don't have so much time left, and anyway I needed a day or so to prepare the documents I gave them again, but they couldn't care less. Just told me to reapply. I go away surprised and without a contract. After few hours I decide to reapply, as I really needed a place where to move soon. I surf on the property form just to notice that the let was agreed to someone else! That's just unbelievable. I can stand an honest error... But I'll never understand why they don't try to solve it (it should be their freakin job!) and even worse why they asked to reapply when they knew they would let it to someone else. This is not a 2 hours process! I'll never understand the lying! That's like the definition of awful customer service. I don't know if they're nicer after you sign the contract, but I honestly wouldn't dare to try. Giulia

Extremely disappointed with them as an agency. We just moved out but lived with 2 bad leaks in a one-bedroom flat for almost 5 months without any move on it whatsoever. Scaffolding was put up in the last week (obviously to make new tenants believe this would get fixed even though nobody ever did anything on there while we were still in the flat). Furthermore, they then had the audacity to take quite a large sum out of our security deposit for 'cleaning' when we left the flat in a much better condition that we found it in (or the previous flat we rented with them for that matter). We had to spend days cleaning on either end of our tenancy, live with a flat that was not water tight/safe, had the landlord come in to do 'have a look at the attic' that lasted over an hour during our day off- and still pay close to £100? Would not recommend them to anybody wanting to rent in Dundee.

Absolutely awful. Their head of office (I was incorrect here: Kerry was responsible for speaking over me and actually hanging up at one point too) is one of the rudest human beings and also completely lacking in empathy, absolutely shocked that they have the nerve to speak over customers whom are paying a good couple hundred pounds when on the phone to them, never mind the inconsistency with their staff and general etiquette. Just another Letting Agent there with the sole existence of skimming money they don't deserve. My property was also not cleaned for me moving in, nor have they sorted the electricity utility like we agreed to let them do when we signed up. 27/4/2015: If you want a letting agent that you literally can't hold accountable because none of their staff other than one or two have truthful, definitive answers to your queries, then these are your folk! They'll usually ignore issues that you raise with them on the phone too, as if they were never even discussed. Was charged 60 quid for cleaning when the only thing they provided evidence for of any form of 'dirt' was some particles in the fridge. Hilariously enough, my family properly gutted the property and we washed all the walls asiding the ones in the hallway, along with steammopping the floor. Definitely in it for the easy deductions! I was also hilariously charged another thirty to 'repaint' from a small single-lined spillage on a hallway wall, the same hallway wall which has been badly replastered and painted over. Just happy to have most of my money back at this point! Mr. Horan, if you happen to read this again: I had no disagreements with that particular predicament, but a 'cleaners invoice' doesn't prove you cleaned the property and made sure the job was done correctly, infact, had you done so, I wouldn't of found a childs yoda toy amongst other numerous crap beneath the couch, and the bunkers in the kitchen wouldn't have been covered in grime. The extractor fan in the bathroom was also caked in dust upon taking up vacancy, along with over half of the lights being blown, which was the only thing that was ever dealt with. Being told by one person during one month that replacing a tenant would be fine, to being told the exact opposite next month is what created this. You legitimately dicked me over, and I'm technically without a home of my own at the moment and have been in this scenario for a month. Even my co-tenant who was barely around is particularly unimpressed with all of this, and she's a far more reasonable person than I'll ever be. Also, taking snide jabs at paying customers is petty. I suggest you adopt a better standard of professionalism, because god forbid the day when property devalues and you need to learn to act with some decency and respect. Also, just like other people have complained here before, you got us moved in about a month too late as well. Not a very punctual, well-organized agency you've got going here. I asked for a copy of the cleaners invoice on Thursday, it is now Monday morning, I even called again on Friday to remind you guys!

Where do I begin! The flat we

Where do I begin! The flat we rented from Belvoir was in an unclean condition when we arrived last August and we have just been charged a £130 cleaning fee for dirt, the vast majority of which was already there to begin with. All we could take responsibility for was one piece of food on the hob that you would need a microscope to see. We were nonetheless blamed for a mouldy shower curtain (there when we moved in) and dirty carpets (filthy when we moved in). Belvoir never respond to your needs. On three separate occasions we asked for a new hoover in order to try and lift the dirt on the carpets and we never received one. The hoover we were working with was the size of a lunchbox with no attachment and after three hours of cleaning we simply gave up. Thanks to this effort we received a £130 cleaning fee. Belvoir are a complete disgrace. I have never in my life been refused any amount of my deposit back, and it is ridiculous that after three straight days of cleaning my flatmate and I are out £130. Having read other reviews, and remembering the state of the flat when I moved in, I highly doubt that any of that £130 will be used to improve the quality of the flat. If this wasn't enough, the viewings were conducted by a very rude member of staff who talks to you like you are five years old, and the inspection prior to moving out was conducted by one of the most patronising and obnoxious women I have ever had the misfortune to meet. People of Dundee, listen to me! Stay well away from Belvoir Lettings Dundee! Their properties are old, filthy and falling apart, their staff are very unpleasant to deal with, and they will do absolutely anything to avoid giving you back your deposit in full.

[[EDIT ORIGINAL START]] They

[[EDIT ORIGINAL START]] They have managed to remove all the comments about the Dundee office: Don't be fooled, there were plenty on here 6 weeks ago. Nick is incompetent and rude, the rest are obvious halfwits. the list of their problems is endless.I'll get in touch with some of the other ex tenants and get them to repost. [[EDIT ORIGINAL END]] The list of their problems is endless.

Most horrendous company I

Most horrendous company I have come across. Lived here for 6 months, all furniture was broken, asked numerous times to have it fixed, were only told we would not be charged for it, not when it would be repaired. Windows broken in stairwell, "secure entrance" broken - has lead to numerous break-ins and vandalism (which we have then been blamed for). People could not be more unhelpful or rude. Will never ever rent from them again. I would not recommend these people for anything. Stay away!!! All they want to do is take your money.

[[EDIT ORIGINAL START]] Nick

[[EDIT ORIGINAL START]] Nick is very rude and lacks any kind of people skills. Responds very poorly to tenants standing up for themselves-everyone I know says they are absolutely bloody useless and I'd have to agree with them. Be warned-they are ruthless and treat you like they are somehow doing you a a favour by renting you a property. Someone needs to remind them that they are just glorified housekeepers. [[EDIT ORIGINAL END]] Some of them are very rude and lack any kind of people skills. Responds very poorly to tenants standing up for themselves-everyone I know says they are absolutely useless and I'd have to agree with them. Be warned-they are ruthless and treat you like they are somehow doing you a a favour by renting you a property. Someone needs to remind them that they are just glorified housekeepers.