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Lovelle - Grimsby Lettings

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

A few years ago, my brother and I rented a flat. We paid on time and were quiet, peaceful tenants. My brother's bedroom flooded every time it rained. It got to the point that my brother was sleeping in the living room because the dampness and wet floor even caused mushrooms to grow!!! My friends couldn't believe that they could live in such conditions. We reported the matter many times and no one helped us. Everyone ignored it and said it was because of the TV antenna, which was attached to the wall and not to the roof!!! They probably thought we were idiots because the whole world has antennas on the roof and no one blamed the defects of the building having an antenna!!! No one helped us, we lost twice the money on moving because it was impossible to live in a flooded flat. Moving was another expense and not our fault. The second thing is the fire alarm. It kept turning on, for any reason. The problem was that no one responded and if there really was a fire, I don't know what would have happened. I do not recommend this agency!!!

Reply from agent

Hi Ewa, i’m surprised and saddened by your comments here. I’ve tried to find you on our system but unfortunately cannot find any record for you. If you can please contact me directly at the Grimsby office I will be happy to look further into this as a matter of urgency. We pride ourselves on our high standard of customer service and properties and always take feedback incredibly seriously. I look forward to hearing from you.

1.00 /5
Reply from agent

Hi David, thank you for leaving a review. We take all customer feedback very seriously and would love the opportunity to understand the rating you have left. If you could contact me directly on s.wright@lovelle-property.co.uk or call the office, that would be great. Many thanks

1.00 /5

Very bad communication from them, not happy with the treatment I received. They charged unfairly more when giving me back my deposit and they gave 0 flexibility in all my decisitions.

Reply from agent

Dear Fabian Sabino, we are very surprised and sorry to hear your comments, we are looking into the situation currently. Our deposit decisions are made independently by a secure service. We are a member of the Deposit Protection Scheme. There would only ever be any deduction from deposit for damage and the DPS scheme offer a full mediation service to ensure all decisions are fair. Customer service and the fair treatment of our tenants is very dear to us and we strive every day to get it right. Please contact us at lettings@lovelle-property.co.uk or the DPS and we will investigate further.

1.00 /5

Its now two weeks since your people started work on my shower, anyone comming to finish half baked budget n bodge it job. smelling bad now! Also you have to rate your company with atleast one star to post this comment...... Out of Ten, Ten being above great, i give -Five

Reply from agent

Hello Micheal, thank you for your comments here. We have been trying to work with you to complete this however there have been contact issues with yourself that has made this a longer process than we would have liked. I believe that all aspects of the required works have now been completed and have tried to contact you again to confirm this; again unsuccessfully. We take all customer feedback very seriously and as you are aware this has been fed through to our independent contractors to prevent any further such delays. Kind regards, Lovelle Bacons

1.00 /5

Would never use again, numerous telephone calls not returned, not a very professional service, unhelpful staff.

Reply from agent

Oh dear Rosie. Can you message us privately with specific details and we will have someone look into this straight away for you. The email is enquiries@lovelle-property.co.uk This is not the sort of service we strive hard every day to deliver, we would like to understand what has happened here and put it right if we can. 31.10.17 Rosie we have over the weekend searched our sales, lettings, surveys and commercial department databases to try and find your details. We have no record of a relationship with you. We have received no private message from you allowing us to look into this matter. We can only assume you have place the review against the wrong company.

1.00 /5

I totally agree this is a terrible Estate Agency! I saw a property a while ago, I didn't think it was right for me so didn't agree to sign the tenancy agreement and since then (Linda who works in the lettings) wasn't happy!! Now every time I view potential property, they say they've been let, though there still available! They make you feel like worthless and total rubbish, just because you don't own your own property!! Their very shallow people!!

Reply from agent

Good day Annette. We are terrible sorry that you feel this way. We have asked the manager of our lettings team to contact you to discuss, as the approach you describe is certainly not our intention. We have however been unable to locate your contact details. If you would like one of our management team to contact you please message us your details through our “Ask a question” link which will come direct into the customer service department. http://www.lovelleestateagency.co.uk/ask-question Our whole business is built upon customers who do not own their own property and we certainly have never intended to make anyone feel “worthless and total rubbish”. We have a plethora of lovely customers who do not own their own property as well as ones that do.

1.00 /5

I have a unique view of Lovelle Bacons as I am currently renting and I have/had a property managed by them. As a renter they’ve never done any of the works needed on the house since we moved in (exposed wires, lights hanging by mains cable only, light switches/power switches for shower in bathroom, exposed bulbs in bathroom, paper shoved into power sockets as insulation, insufficient fire alarms and kitchen door that doesn't close). They promised all this work to be done when we moved in. I have rented now for over a year and a half. I always get the excuse that “they need to contact the landlord” and never return my calls. In the end (to get the works done) I had to contact the council who came out and assessed the situation. Funny enough now Lovelle has set up a date to complete the works (here's hoping it gets done). As a Landlord, with them managing my house, they have NEVER done any of the work requested by myself or the tenants. I've had to do the work myself. The agreement was terminated as the property manager Andrew Cressy could not even agree if they was managing the property! Though they were taking their 10% cut from the rent. I cannot over stress NOT TO DEAL with this company as they do the minimal (like NOTHING) works.

Reply from agent

Thank you for posting your feedback Mr Pearson. We are terribly disappointed that you feel that our service has not met the high standards we aspire too. We are still in communication yourself with regard to trying to rectify the matters and reach a mutually agreeable solution. Our customer service level is indeed very important to us and we strive every day to get it right. Our customer satisfaction survey is currently running at 98% of customers that would recommend us. We do hope to be able to reach a solution with yourself at the earliest convenience.

1.00 /5

Went to view a flat and i was greeted by the agent whos shows you around in a very bad way spoked to me like crap.will not be going to view anymore places from this estate agents

Reply from agent

Thank you for taking the time to post two reviews on our Humberston estate agency branch and our Grimsby estate agency branch pages. We believe your viewing appointment was not actually with either of these branches but with our Grimsby lettings business. Your review has been referred to our lettings team. We take our customer service very seriously and we are sorry that you felt our representative agent spoke to you in a detrimental way. This was certainly not our intention. If you would like to discuss the matter with a representative of our business please contact the lettings department directly, we would be happy to discuss this matter with you.

1.00 /5

Day three when i'm waiting for somebody to fix the boiler. I have called every day twice and all the time the same answer_the plumber will call you I cant cook food becouse dont have gas,i cant take a shower becouse no gas and nights are cold. I don't know what to think I think i wont pay my rent this week,then maybe somebody will come to fix the boiler This is just day three

Reply from agent

We apologise for the delay in our response, we were unaware of your comment until recently as the Lovelle Estate Agency page on which is was posted is completely separate. We apologise for the delay with the plumber and hope that everything has been rectified now. If not please do not hesitate to get back in touch. The most direct email to the correct department is lettings@lovellebacons.co.uk

1.00 /5

I am so mad with these! We have been moved from our HOME of 7yrs! So that work that needed doing could be done! We was told by Andrew we would be back in within 6-8 weeks. We have returned every day to check progress and after 11 weeks one room has been done yet all the things we where told would be sorted for the past 7 years of inspection's hasn't! My daughter has been disrupted during her SATs and I have fibromyalia. I would think landlords would be happy to have tenants that DON'T cause problems and NEVER had rent arrears. when we moved in to the house it was wrecked but we made it nice and my husband has done more repairs aswel as caring for ma AND our daughter. Disappointed is an understatement and if I could put 0* I would but hopefully lovelles can rectify this nightmare that has been put on our family!😢😤😩

Reply from agent

We apologise for the delay in our response. We were unaware of your comment until recently as it was posted on the Lovelle Estate Agency page which is a separate department to Lettings. We have brought this matter to the head of our lettings department and hopefully the matter has now been resolved. If not please do not hesitate to get back in touch, the correct email address is lettings@lovellebacons.co.uk

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Address

Hampton House, Church Lane , Grimsby, Lincolnshire, DN31 1JR, UK

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Samantha Wright

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