Trish Bell was so “polite”. I told her I am going to open a business and she says”that means you are unemployed”. I say I am looking to move in a month’s time. She says”the property is available NOW!”. Excuse me? Will you finish the paper work that fast I can move in right away? I would say Martin & Co Keighley are much better than this branch.

Trish Bell was so “polite”. I told her I am going to open a business and she says”that means you are unemployed”. I say I am looking to move in a month’s time. She says”the property is available NOW!”. Excuse me? Will you finish the paper work that fast I can move in right away? I would say Martin & Co Keighley are much better than this branch.

Trish Bell was so “polite”. I told her I am going to open a business and she says”that means you are unemployed”. I say I am looking to move in a month’s time. She says”the property is available NOW!”. Excuse me? Will you finish the paper work that fast I can move in right away? I would say Martin & Co Keighley are much better than this branch.

I have to say just how dissatisfied I have been left with the customer service of Martin & Co. Myself and my partner are both looking to rent a flat that is within our area and larger than our current home, we found a flat that looked perfect for us, and enquired about a viewing. We arranged that it would be just myself viewing the property. The only time available was for Friday at 10.45am, I agreed to take my lunch at this time and meet the property manager. I had arrived and was knocking on the door for a few minutes and then decided to walk round the back only to be greeted by a lady who had no interest in showing me around the property. I had tried to engage with her by asking questions and explaining my office is not far up the road as well as explaining we are happy to pay the deposit and rent up front. I had no response from her whatsoever, I asked if it was possible to apply and was told that she would be speaking to the landlord. I then waited over the weekend and decided to give her a quick call on Monday, just to see if there was an application we could fill out. I was told that would not be a problem and that she would be back to me by the afternoon, I heard nothing and just left a message. I tried to call again today with no answer, I tried to call their branch and got through straight away to the very same women, I was then told I wasn’t able to apply because the applications had been sent off this morning. I explained I have been trying to apply and was told that I had, by telling the lady that we were planning to pay the deposit and rent upfront. I questioned this as it is no form of an application. They had no details to look at how much we earn, or our credit history or references, no guarantors. She then asked me why we were even planning to pay upfront anyway, and then finished with it’s too late now anyway. I’m not one to argue so I left it at that, if this lady had taken the time to meet myself properly or even look into myself and my partner, she would know that we earn a decent yearly income between us, both working very stable jobs within very stable and rewarding industries. Not that this makes us any better for the property than anyone else, however I feel we should have at the very minimum been given the chance to apply and I just feel no one should be left feeling the way we have when they are looking for their next home. I’m glad I have been shown the level of customer service so early on, especially knowing the lady I was dealing with is a branch manager! it has stopped me from ever looking to rent with them again.

I had booked a viewing which I was informed by a member of staff will take place. When I go on their website the property is no longer there, and on RightMove it says let agreed. I understand if someone else reserved the property. However, my issue is that no one informed me at all. Not even on the day of the viewing. I had to call to clarify things, and what’s worse I was told I would get a call back about this, but no one bothered to call. It’s a good thing I didn’t go, as I would have wasted my time. No one even sent a confirmation after I had agreed to the date offered for the viewing, to say this was definitely taking place. They had called me many times before to discuss this property, but when it came to me actually going through with a viewing no one cared to update me about anything.

Yet another example of poor property management from a careless letting agent. They couldn’t care any less if they tried. Landlord happy to increase our rent again this year yet zero interest in looking after their investment. Bizarre.

If I could give zero I would. The worst experience as a tenant I've ever had.

I was advised to show up to collect my keys at 10am on Saturday and was left waiting for over 10 minutes. I tried to call to discuss this and was rudely and immediately dismissed by the director, who was incredibly judgemental about the situation and declared that I had no right to complain. Honestly shocked by the unprofessionalism displayed.

I was advised to show up to collect my keys at 10am on Saturday and was left waiting for over 10 minutes. I tried to call to discuss this and was rudely and immediately dismissed by the director, who was incredibly judgemental about the situation and declared that I had no right to complain. Honestly shocked by the unprofessionalism displayed.

As a franchise- they should be ashamed of themselves. Rented a flat for 2 years and the problems that were there when I moved in are still there. They will ignore you until they can’t possibly anymore then respond so rudely, I’m surprised Carolyn still has a job.