My parents recently had a very bad experience with Sawyer and Co. Having made the decision to relocate to Hove and sell the family home of over thirty years they were delighted to have an offer accepted on a property via Sawyer and Co after a long search during which they had been outbid several times. They were then deeply upset to have that reneged on the following week, and told a better offer had come in. We understand that gazumping does happen sometimes, but we got the strong impression that Sawyer and Co allowed the offer to be accepted (and had commenced conversations around legal next steps) while also using it in tandem to continue to work behind the scenes to drum up more interest, in a way that felt unethical to us. Given they were aware they were dealing with buyers nervous about making a big later-in-life move, and with a number of health issues, at the very least we felt that they demonstrated a lack of concern for the wellbeing of the house buyers they deal with. We bought in Hove several years ago through another agency and had a much smoother experience and our dealings with Sawyer and Co. left us feeling that they don’t operate to the standards of transparency that one would hope for when entering into such significant transaction.

I had a really poor customer experience as a buyer with Sawyer and Co Hove. I made an offer on a property which was slightly under asking price. The way I was treated after that was terrible. I heard no response after multiple days and when I phoned to followup on my offer I was spoken to in a very rude and condescending way. It emerged the offer had not even been communicated to the seller which is actually a legal requirement. After reminding them of this my offer was finally communicated to the seller and rejected. I was then told the seller actually wanted more than the asking price. I recommended they update the ad then to save other sellers time and got no response and the ad is still up at the price the seller won't accept. When I compare this to my experience with JacobSteel who I ended up buying my place through it was like chalk and cheese. I made an offer below asking price, I received advice they thought it was too low but they would get me an answer asap. I received a response within 4 hours which was a polite "that is too low, please go higher". I increased my offer and then had it accepted. The process was completed with fantastic customer service throughout. This is my first property I have purchased in the UK. When it comes to buying or selling property in future I would be reluctant to do it through Sawyer and Co because of the poor customer experience I received.

Never cared about my complaints forcing me to make the payment for the maintaince all they need is money I sated in my property for 1 week without electricity but they never cared

Liars and thieves. Years of mould and damp due to leaking windows, holes in roofs which were just ignored. Water coming through windows just left despite constant emailing. Once we threatened to use the rent to fix the multiple issues faced by a complete lack of care from them and our landlord their response was to issue a section 21 (no fault) eviction. To top it off they had the audacity to try and get us to pay for garden renovations with our deposit. Luckily the deposit scheme agreed with us. Joe Newman you are a liar and an immoral person.

The landlord herself was a pleasent, efficient and helpful person and all admin had been carried out professionally. However the black mould that we had been breathing in for 2 years that the agency "treated" by, on one occasion spiritzing with anti bacterial spray and then painting over in ONE of the areas of the flat that had a black mould problem was... Well, let's just say if this manifests in some malign lung issues in the future I wouldn't be surprised. I mean, a child (Awaab Ishak of Rochdale) was killed recently and the blood is on the hands of landlords just didn't want to actually face up to the fact that's yeah, their company might need to fix a that a property was a hazard to health but some people money means more to them than another persons life. Yep. Shame on them.

Avoid!! Charged for clearing garden but didn't. Don't seem that concerned about safety either - repeatedly assured me that smoke alarms were all in - and they were not.

I had many trouble settling to my flat because of them.

No repairs were ever done on my flat including a fallen down fence and uninstalled bathroom tiles, there was no carbon monoxide alarm so the property shouldnt have been let anyway, landlords and neighbours were allowed to harass and assault us and then the letting agent tried to illegally force a cleaning clause on us 9 days before moving out of a spotless flat. Huge scammers.

I had many trouble settling to my flat because of them.

Cancelled viewing last minute, advertisement said nothing about no families or babies I’m a single mum and I can decide if the flat is big enough for us.