None of the agents seem to know the first thing about the properties they are selling. They don’t follow up, don’t know conversations had previously, don’t know if it’s first or second visit. As a viewer I find it reallly off putting and unprofessional.

Was informed by Toby Hills that the property included the fridge and washing machine on display while viewing. Put a deposit down, moved in, only to find that the white goods were no longer there. Also discovered that the property had a flea infestation that they didn't seem at all interested in clearing (I was advised to go and buy flea spray from a nearby Vet's.) There was constant pressure for viewings in the last month, despite me making clear that I worked from home and block viewings would be preferred. I offered a table in the property for free to one of the sales staff Kerry-Anne, after she expressed an interest. After moving out, she changed her mind, and I was faced with the prospect of having to pay for its removal (the management department saw sense in the end). They're getting a two not a one because Joe Newman in management is a decent guy.

Was informed by Toby Hills that the property included the fridge and washing machine on display while viewing. Put a deposit down, moved in, only to find that the white goods were no longer there. Also discovered that the property had a flea infestation that they didn't seem at all interested in clearing (I was advised to go and buy flea spray from a nearby Vet's.) There was constant pressure for viewings in the last month, despite me making clear that I worked from home and block viewings would be preferred. I offered a table in the property for free to one of the sales staff Kerry-Anne, after she expressed an interest. After moving out, she changed her mind, and I was faced with the prospect of having to pay for its removal (the management department saw sense in the end). They're getting a two not a one because Joe Newman in management is a decent guy.

One of my worst experiences as a tenant. After moving to Hove from London, where I’ve lived for 20 years, I was hoping for a smooth experience. 3 weeks into the tenancy I’m still waiting for things to be resolved. Flat had an inventory which wasn’t worth the paper it was written on. List of issues: Flat not professionally cleaned - excuse from Joe the Letting Manager (LM). It doesn’t have to be professionally cleaned. They offered to clean the kitchen but I did it myself as who wants to live with a dirty kitchen. Cooker and cooker hood doesn’t fully work- excuse from the LM - we could not expect the inventory to pick that up. Rotten back door - excuse from LM -we could not expect the inventory to pick that up. Windows don’t open - excuse from LM -we could not expect the inventory to pick that up. 1 of the fridges in the kitchen does not work - excuse from LM - we could not expect the inventory to pick that up. Some of the blind cables are broken - excuse from LM - we could not expect the inventory to pick that up. Wood lice coming into the spare room - excuse from LM -we could not expect the inventory to pick that up. Some radiators don’t work. Excuse from LM -we could not expect the inventory to pick that up. Think you all get the message. Zero accountability and minus 100 for empathy for what I’m going through. Credit to the landlords as they are trying to resolve things and had the decency to apologise. Shocking service from this company, especially their Lettings Manager.

Unethical, no class. Offer had been accepted by the buyer and was legally moving forward. However sawyer and co seemed to think it was acceptable to keep soliciting/searching for offers leading to the gazumping of an elderly couple, adding stress/anxiety to the already complicated process of moving house. Give estate agents a bad name and wouldn’t trust as a buyer even as last resort.

My parents recently had a very bad experience with Sawyer and Co. Having made the decision to relocate to Hove and sell the family home of over thirty years they were delighted to have an offer accepted on a property via Sawyer and Co after a long search during which they had been outbid several times. They were then deeply upset to have that reneged on the following week, and told a better offer had come in. We understand that gazumping does happen sometimes, but we got the strong impression that Sawyer and Co allowed the offer to be accepted (and had commenced conversations around legal next steps) while also using it in tandem to continue to work behind the scenes to drum up more interest, in a way that felt unethical to us. Given they were aware they were dealing with buyers nervous about making a big later-in-life move, and with a number of health issues, at the very least we felt that they demonstrated a lack of concern for the wellbeing of the house buyers they deal with. We bought in Hove several years ago through another agency and had a much smoother experience and our dealings with Sawyer and Co. left us feeling that they don’t operate to the standards of transparency that one would hope for when entering into such significant transaction.

I had a really poor customer experience as a buyer with Sawyer and Co Hove. I made an offer on a property which was slightly under asking price. The way I was treated after that was terrible. I heard no response after multiple days and when I phoned to followup on my offer I was spoken to in a very rude and condescending way. It emerged the offer had not even been communicated to the seller which is actually a legal requirement. After reminding them of this my offer was finally communicated to the seller and rejected. I was then told the seller actually wanted more than the asking price. I recommended they update the ad then to save other sellers time and got no response and the ad is still up at the price the seller won't accept. When I compare this to my experience with JacobSteel who I ended up buying my place through it was like chalk and cheese. I made an offer below asking price, I received advice they thought it was too low but they would get me an answer asap. I received a response within 4 hours which was a polite "that is too low, please go higher". I increased my offer and then had it accepted. The process was completed with fantastic customer service throughout. This is my first property I have purchased in the UK. When it comes to buying or selling property in future I would be reluctant to do it through Sawyer and Co because of the poor customer experience I received.

Never cared about my complaints forcing me to make the payment for the maintaince all they need is money I sated in my property for 1 week without electricity but they never cared

Liars and thieves. Years of mould and damp due to leaking windows, holes in roofs which were just ignored. Water coming through windows just left despite constant emailing. Once we threatened to use the rent to fix the multiple issues faced by a complete lack of care from them and our landlord their response was to issue a section 21 (no fault) eviction. To top it off they had the audacity to try and get us to pay for garden renovations with our deposit. Luckily the deposit scheme agreed with us. Joe Newman you are a liar and an immoral person.