Sawyer and co were very friendly and professional. However, they were not the most responsive during the lead up to my moving in. They were very slow to respond to voicemails or emails (and sometimes didn’t respond at all) and I had to keep chasing. They also provided a lease with incorrect information so I had to review and sign twice, as did my guarantor. This was all rather frustrating when you’re in the process of moving in. I think this is one of the areas that needs focus.

My experience of everyone was relatively pleasant, people were friendly and helped myself and my partner to get the flat we wanted - our first flat. There was however a period of almost three weeks where basically nothing happened with our referencing, causing undue delay to the process of getting the flat. It is my belief that the agents I dealt with are not to blame directly, but I did feel slightly unsupported when dealing with the absolutely terrible referncing system Goodlord.

3 stars given mainly due to interaction during the finalising of the property. Unfortunately, I did not find the communication smooth with regards to the holding fee being paid as none of the Goodlord links actually worked in the email I received and we were being pressured to pay the holding that day otherwise our second viewing would be cancelled. I did not receive an apology for the links not working - instead, I had to try and pay on my phone which wasn't ideal and was a solution I came to myself. We also did not receive essential key codes for the building to access it on move in day. The three keys we were given did not work. We also noticed lights to the property were left on for a full week before we moved in (we live down the road) and have had to carry out many calls with Bulb to sort out the debt which had been accrued whilst we were not in the property. The viewings were polite and friendly and we did receive good communication from certain colleagues but others not so much and did feel pressured.

None of the agents seem to know the first thing about the properties they are selling. They don’t follow up, don’t know conversations had previously, don’t know if it’s first or second visit. As a viewer I find it reallly off putting and unprofessional.

Was informed by Toby Hills that the property included the fridge and washing machine on display while viewing. Put a deposit down, moved in, only to find that the white goods were no longer there. Also discovered that the property had a flea infestation that they didn't seem at all interested in clearing (I was advised to go and buy flea spray from a nearby Vet's.) There was constant pressure for viewings in the last month, despite me making clear that I worked from home and block viewings would be preferred. I offered a table in the property for free to one of the sales staff Kerry-Anne, after she expressed an interest. After moving out, she changed her mind, and I was faced with the prospect of having to pay for its removal (the management department saw sense in the end). They're getting a two not a one because Joe Newman in management is a decent guy.

Was informed by Toby Hills that the property included the fridge and washing machine on display while viewing. Put a deposit down, moved in, only to find that the white goods were no longer there. Also discovered that the property had a flea infestation that they didn't seem at all interested in clearing (I was advised to go and buy flea spray from a nearby Vet's.) There was constant pressure for viewings in the last month, despite me making clear that I worked from home and block viewings would be preferred. I offered a table in the property for free to one of the sales staff Kerry-Anne, after she expressed an interest. After moving out, she changed her mind, and I was faced with the prospect of having to pay for its removal (the management department saw sense in the end). They're getting a two not a one because Joe Newman in management is a decent guy.