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Sawyer and Co

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Terrible service. Would not recommend at all

Reply from agent

Good Morning Tina, I can only apologise if we have fallen short in your experience. Our aim is to help all of our clients, and to treat them with respect and integrity. Please do call me asap so I can rectify any mistakes we might have made - 01273 778844 - Chris Sawyer - Owner/Director

1.00 /5

Level of consideration to residents Parked on a blind bend on double yellows (very clear yellows, not like you can't see them) by a school with a sign saying "keep clear - school". I'll let you make your own mind up.

Reply from agent

Thank you for bringing this to our attention. Our colleague has been fully reprimanded and re-educated. We can only apologise for causing a nuisance in such an important location. We promise this will not happen again. We will be donating a prize to the next Summer Fayre as a gesture of good will.

1.00 /5

Level of consideration to residents Parked on a blind bend on double yellows (very clear yellows, not like you can't see them) by a school with a sign saying "keep clear - school". I'll let you make your own mind up.

Reply from agent

Thank you for bringing this to our attention. Our colleague has been fully reprimanded and re-educated. We can only apologise for causing a nuisance in such an important location. We promise this will not happen again. We will be donating a prize to the next Summer Fayre as a gesture of good will.

1.00 /5

Showed me 7 of the 10 worst places I saw in Brighton. Keep in mind that 10-15% of the places I saw did not have a full floor/walls/ceiling and that number becomes scary. All their advert pictures were beautiful, surprise surprise. I made an offer and even followed-up with more money on what was essentially a building site pretending to be a home (the toilet was stained black and hadn't seen a clean this side of the decade to give to you an idea) and a week later they hadn't even replied. After I told them to lose my details because I didn't want to work with them they replied at 8pm on a Friday with sass. They couldn't reply to my mail in over 40 business hours but could reply to insult me after hours. The irony is I would have paid over list if they'd bothered to speak to me. Buyer, seller or renter alike - I suggest you go elsewhere.

Reply from agent

Hi Daniel, thank you for taking the time to express your perspective. We would welcome the opportunity to discuss the things that you mention here. We care deeply about customer service and also pride ourselves on always acting in the best interests of our client. Please contact me directly. Chris Sawyer.

1.00 /5

As much as the people you deal with are professional and polite. They will just avoid dealing with expensive and serious problems in rental properties. We were permitted to exit our tenancy early due to the mould within the property. Which we had been complaining about for months, they still do not admit to there being a damp problem despite letting us out the tenancy early due to it. Just telling us it’s condensation, despite us having a tumble dryer, heating being on 24/7, windows always open and wiping the walls every other day. More than likely it has just been painted over and the new tenants who are in now will get a horrible surprise in about two weeks when the walls start to grow fur. We were also expected to just accept that the flat had a mysterious sewage flood and carry on paying rent with no real assurance that anything would be done to prevent it happening again. Now we are moving out they are trying to charge us close to half the deposit for problems within the flat that we had either reported or they had noted during the property inspections. Currently in the process of reporting to both Brighton City Council, Redress, Shelter and the TDS. Also seeking legal council to claim back all the financial loss we’ve suffered due to the hazardous waste and mould that ruined about half our possessions.

Reply from agent

Thank you for leaving us feedback. It is never our intention for our clients to have a bad experience with us. On the occasion when things go wrong, we try to remedy issues as soon as they arise. Ultimately we have to follow our clients instructions which can sometimes be interpreted that it was our own. We hope you are settled in your new home.

1.00 /5

Recently rented a flat through Sawyer which became our worst renting experience in a decade. The agency and the landlord withheld important information (detrimental to health) about the property in order to let it out. Our communication with the agency was poor from start to finish, and we frequently didn't hear back from emails or have calls answered. In our experience this agency provides shocking support to tenants while protecting the landlord. This rental experience resulted in a huge loss of money, stress and loss of income due to having to move out of the property & find a decent agency to rent with again. This experience was heightened by the total lack of care and reassurance from the Hove lettings team. We really wouldn't recommend renting from them, even if everything looks good on paper.

Reply from agent

We can only apologise if you felt neglected. It is never our intention to make anyone feel uncomfortable in their own home. We have to follow instructions from our clients. We hope that you are more settled in your new home. If you ever give us the opportunity again in the future to help you move we would love to turn you view of us around.

1.00 /5

Bought our home from this agent. In our experience they were unhelpful and unprofessional. Would not use them again.To top everything off they had the keys to our new home the day before we moved (without us knowing) and deliberately requested we wait for them to call us after completion. We waited a further 2 hours after we completed ( almost closing time) and still had not heard from them and chased in order to get keys to a property we had been in ownership of for a number of hours.

Reply from agent

Thankyou for leaving us some feedback. We are sorry you haven't been happy with our service. Sometimes we don't get things right so apologies if you felt that we didn't meet the standards you were expecting. We completely understand that moving day is very stressful. We need to have confirmation that the funds have transferred to the sellers solicitor before we release the keys. Apologies for any delay in you picking the keys up. We hope you are enjoying your new home.

1.00 /5

Bought our home from this agent. In our experience they were unhelpful and unprofessional. Would not use them again.To top everything off they had the keys to our new home the day before we moved (without us knowing) and deliberately requested we wait for them to call us after completion. We waited a further 2 hours after we completed ( almost closing time) and still had not heard from them and chased in order to get keys to a property we had been in ownership of for a number of hours.

Reply from agent

Thankyou for leaving us some feedback. We are sorry you haven't been happy with our service. Sometimes we don't get things right so apologies if you felt that we didn't meet the standards you were expecting. We completely understand that moving day is very stressful. We need to have confirmation that the funds have transferred to the sellers solicitor before we release the keys. Apologies for any delay in you picking the keys up. We hope you are enjoying your new home.

1.00 /5

Literally called this place 15 times as I'm due to move on the 3rd November. Ive paid a holding deposit and completed the reference process yet Grace and her colleague cannot be bothered to get in touch and confirm that everything has been completed. I'm getting calls from utilities to set everything up when I don't know what's going on. Even the referral company are disgusted by the way we are being treated. You actually expect us to pay you for your *lack of* services?! This company literally confirms the stereotypes around estate agents... Edit* On moving day, they gave us the wrong keys, this lot couldn't organise a piss up in a brewery 😂

Reply from agent

Hi Shane, thank you for taking the time to leave some feedback for us, we are disappointed that you feel your experience so far with us hasn't been a more positive one. We are happy you managed to find a new home through us and we wish you all the best in your new home. Hopefully if you allow us the opportunity in the future, we can improve the stereotype of estate agents moving forward.

1.00 /5

Very difficult to get a hold of on the phone or via email. They took months to fix a broken door lock, meaning we were not safe and our insurance was invalid for a very long time. When you can reach them, they constantly offer call backs that they never deliver, so it's impossible to have a professional conversation. Promised action on so many things that were never resolved, include a serious leak from the above flat which led to damage to our property. Like a lot of agents, they only care about taking your money when you move in. After that, they wipe their hands of any serious responsibility. Really disappointed, and glad to be moving away from Sawyer and Co.

Reply from agent

Thank you for letting us know how you feel Jonathon, I'm really sorry you felt you had a bad experience with us. Looking into your experience a little deeper, the property owner(your landlord at the time) instructed Sawyer & Co on an introductory service only. This meant that they (landlord) would deal with all remedial works and maintenance of the apartment. In the future we will aim to make this clearer to tenants moving into their new homes. I can only apologise if this wasn't clear to you at the time. We really hope you could give us another chance in the future.

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Address

52 Church Road, Hove, East Sussex, BN3 2FN, South East, UK, BN3

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