We're sorry to hear that you haven't been happy with our service. We will do our best to improve our communication in the future. Hopefully if you give us another chance, we can improve from your last experience.

Sorry to hear you were disappointed with our service. Hopefully you will give us another chance in the future.

Hi Ed, I'm really sorry for any mix ups that you experienced which might have made you feel neglected. At the time when you moved in we had a change over in property managers which might have caused a less efficient moving in process. In the future, if you give us another chance, we would like to improve your perception of our service.

Sorry to hear you were disappointed with our service. Hopefully you will give us another chance in the future.

Thank you for letting us know how you feel Jonathon, I'm really sorry you felt you had a bad experience with us. Looking into your experience a little deeper, the property owner(your landlord at the time) instructed Sawyer & Co on an introductory service only. This meant that they (landlord) would deal with all remedial works and maintenance of the apartment. In the future we will aim to make this clearer to tenants moving into their new homes. I can only apologise if this wasn't clear to you at the time. We really hope you could give us another chance in the future.

Sorry to hear this Noe, we would love to help improve our service for you and others alike. If you could get in touch with us to let us know how we could improve we would love to chat 01273 201 929 Aaron - Senior Manager

Good Morning Mr Ant I'm very sorry you feel this way. I would like to see if I can remedy any wrongdoings we as a company may have done. Please call me on 01273 201929 to discuss further Aaron - Senior Manager

Update 2020: Dear Wayne, All maintenance issues reported by you were dealt with. The property was placed back on the market to rent at a lower rate due to the fact that it is now only available as a ‘short-term’ let and this is reflected in the amount. The tenant before you paid £1750pcm. In relation to the rent you paid, when you moved in to the property in December 2014 the rent was £1750pm for a 12 month tenancy. When that period ended you then asked to extend that tenancy for a further 6 months. The rent was not increased until June 2016 when you asked to renew your tenancy for a further 12 months and agreed to a rental increase of £50. The problem with the shower in your second bathroom was reported to us on the 18/02/2016 and we instructed a contractor to visit the property on the 19/02/2016. On receiving a quote from the contractor we sought authorisation from the landlord for the work to go ahead which was given on 01/03/2016. The work was then carried out on 02/03/2016. The bath in the other bathroom did work properly, low water pressure meant that it just took a little while to fill. On the 04/10/2016 you reported that there was a problem with a floorboard beneath the carpet. During discussions with you to find out what was wrong you said that you would have a look at it and let our Lettings Team know. You then agreed that you were happy for the landlord to have a look at the end of the month. We then instructed a contractor to view the floorboard who quoted for the work on the 10/11/2016. With authorisation from the landlord we then gave the go-ahead for the work to be done and the floorboard was repaired within a week. The deductions to your deposit reflect the poor condition that you left the property in, as per the inventory you were given a copy of. The photographs in the report clearly show the reasons why. If you would like a new copy of the end of tenancy inventory that clearly explains and shows this in detail, please feel free to contact our Lettings Team and they will be happy to send you a new one. Many thanks Sawyer & Co.

Dear Anna, I’m very sorry that you have had cause to complain and I’m very happy to talk to you directly about this issue in more detail. In the meantime I have looked into this further and I can fully understand how frustrating and upsetting it would have been to move back into your flat without having a working boiler. I gather the fault with the boiler was first brought to your attention back in July. You decided to wait and see if the issue would improve when you moved back into your property once your tenants had departed. Of course sadly it didn’t improve and unfortunately more work to the boiler was required than had first been anticipated which is what led to a further delay in getting it back up and running. I can assure you that you we have been transparent and kept clear lines of communication with you on this, and I can see no evidence that this was through any lack of care, just an unfortunate reality of the boiler needing more than one component to fix. Our panel of contractors are regularly monitored and have become trusted partners over a long period of time. That monitoring is ongoing and we would certainly investigate further should anyone have reason to complain. If you’d like to discuss this issue directly in more detail please call me on 01273 778844. Many thanks, Chris Sawyer (Director).