Very difficult to get a hold of on the phone or via email. They took months to fix a broken door lock, meaning we were not safe and our insurance was invalid for a very long time. When you can reach them, they constantly offer call backs that they never deliver, so it's impossible to have a professional conversation. Promised action on so many things that were never resolved, include a serious leak from the above flat which led to damage to our property. Like a lot of agents, they only care about taking your money when you move in. After that, they wipe their hands of any serious responsibility. Really disappointed, and glad to be moving away from Sawyer and Co.

Great until a recently.

I hate this agency,poor customers service 😖😖😖 …

[UPDATE] Their response to this is a joke - if they'd care to explain how anyone should pay £1800 for a house they can't shift for £1400 and where the bath didn't work for 4 years despite constant requests from the tenant - amongst a tiring list of other problems - just explain that ONE POINT - then maybe you can say you acted appropriately - you are a JOKE. YOU RIP PEOPLE OFF AND YOU SHOULD NOT BE IN BUSINESS Absolute scam artists. We lived at 54 clifton st for 4 years, they put the rent up (despite me telling them it wasn't worth it) until we were paying 1800 a month. The bath never worked, damp issues reported, leaking shower reported, never had an itinerary upon moving in, only issued 1 key - got charged for changing the locks at the end because I only returned one key, was forced to pay to redecorate the whole house upon exit - where they were forced to drop the rent to £1400 p/m - they will rip you off until you are exhausted from the BS - ignore your calls and emails about issues and then charge you to fix them when you leave. I was told to fix a broken floor board myself - £1800 a month - no bath - we have kids - no bath - 1800 p/m... terrible, terrible agency - there's reams and reams more but I just cannot be bothered. STAY AWAY, THEY WILL BLEED YOU DRY. They're only interested in keeping the landlord happy because we are just tenant scum with no power. Unfortunately for them tenants do have power and I will do everything I can to warn people away from them. I paid nearly £20,000 in over charged rent the time we were there - they never lifted a f&*(king finger and screwed me after leaving. I cannot warn you enough - STAY AWAY I also strongly suspect these 5* reviews are all paid for - or friends - because there's no bloody way they should get even 1 star UPDATE 2020 Just coming back here because I see they replied with more lies - they didn't act appropriately - they are cowboys and I would still advise everyone to stay the hell away from these scam artists

Massively rude agent, told us we could not have a viewing because lots of other families looked better on paper, and theres no way we could afford the rent - Which even if this had been actually true is a very odd thing to say to a prospective client down the phone. The place was only £100 over our budget and we were hoping to check it out and put in an offer, ended up having a highly offensive phone call that has really disheartened our search for a new home. Will be avoiding Sawyer & Co in future.NegativeProfessionalism

I can honestly say I have never had such bad service. They have lied from start to finish and have charged me a fortune for this privilege. They have awful contractors who do not complete work and left me without hot water for 6 days after I got my property back without an explanation or any communication. Avoid at all cost.

Had a viewing booked fo today that I didn’t get the voicemail for to say it was cancelled three days ago. The booking was confirmed by email yet no cancellation via email. The team knew I was coming from London. I’m a cash buyer. And the house owners were in and I was literally stood outside the house and I was still denied a viewing. Terrible communication, sellers not ready to sell and £60 wasted on journey a day off work I didn’t need to take just cause the estate agents were too lazy to send a simple email. Not interested with dealing with them now rather my fee for a cash buy went to a decent estate agent. If you do use them I highly recommend you treat them them with an inability to do the basic job expected from an estate agent which is to clarify a message has got through to a customer. Don’t deal with Elliot.

Agents didn't show up to a viewing and were then particularly unapologetic on the phone, choosing to pass the buck rather than accept responsibility. Won't be using them for any further viewings. Complete shambles.

Terrible service provided. Stay clear if you are trying to find a rental property.

I would not recommend selling property through Sawyers. I chose them as I thought they would do a good job. However, they managed the sale of my flat very badly, and nearly a year later, I have lost the sale and am out of pocket having moved my tenant out, on their recommendation. Not a good experience. It has cost me dearly.