I've rented through Martin & Co in Leeds for over three years now, and I've recently requested to renew my tenancy in January for a further twelve months which hopefully illustrates that I find this agency very dependable and professional. I have for those three years almost exclusively dealt with Lauren Schofield whom I consider to be particularly efficient and equally likable. And despite how undoubtedly busy she is every day, she is always keen to be as helpful as possible whilst having a reassuring and calm manner about her which I personally believe is a great attribute in any circumstances but especially in a role such as Lauren's. I sincerely hope I continue to have her in my corner for as long as I stay with Martin & Co. Ben Clarkson. West Point.

Been a tenant with Martin & Co for 3 years and happy with the level of service I've received to date. The property is good value for money and important maintenance issues are usually dealt with quickly. I didn't expect that with a landlord living in Monaco. Expensive and convoluted signing system if you're self-employed however, which led to my partner outlaying over £200 to apply, in return for being given consistently vague and opposing information by three different employees. Was a stressful period. HOWEVER, this was partly due to Lauren Schofield being away at the time, who is absolutely the most competent and attentive person I deal with at the agency, so I'm lucky to have her email. Heard good things about Michael too - not had the pleasure yet.

I have been renting a flat with Martin & Co for nearly a year now, and I have found this company to be the best private lettings agency I have ever dealt with. The staff are friendly and polite. They helped find me a very affordable flat (395 pcm) in the centre of Leeds after another agency turned my application down for simply wishing to rent in six month periods at a time. Their property management service is good - it is nice to talk to someone about repairs that need doing, even if they take their time a bit to get things repaired. Central Leeds is a noticeably diverse place and the Martin team reflects that, so you are made welcome in their office near Leeds Bridge, whatever your background.

Difficult move done swiftly and easily

Sue dealt with my letting and has been very friendly and prompt for anything needed. I would happily use her again. Unfortunately (for me), Sue was on holiday the week running up to my move in date and I didn’t get any communication about the process or timings of the move, I had to call and ask what was going on the day of. The inventory was also a frustrating experience. There was nothing major to report but a lot of smaller defects missed and bigger issues were significantly down graded in status. That said, I sent all the pictures and concerns noted to Sue and I had a maintenance team around the same day.

I borrowed some keys from them to quote for a job in Leeds City Centre and although they gave me the keys for the flat they failed to give me the fob to get into the building. After finishing the actual job I attempted to return the keys via a letter box but they didn't have one causing me an unnecessary journey the following day. Basically, I wasn't overly impressed with the customer experience.

Ok, but be careful. My boyfriend and I moved in on a Saturday but they said we weren't allowed to unpack until the Monday because they said they needed to take photos of the property first. Estate agent turned up on the Monday and then left, and there was no reason why we couldn't have unpacked over the weekend. They held the last tenants deposit for professional cleaning, but it wasn't cleaned when we moved in. They then tried to hold our deposit for professional cleaning, but immediately gave up when we questioned them. Wouldn't be my first choice.