I had a very good experience with Beatrice and Denise, who helped me finalise and move into the property very swifty. However, the maintenance agent-Lauren can be a bit more professional in taking care of maintenance issues and responding to emails/concerns.

Sold a flat with them. Mixed bag. Best credentials, bad contract (but easily amended), acceptable responsiveness, good at getting and conducting viewings, complacency on conversion to offer.

Was a tenant with them for a year, it was stressful securing a flat with them and leaving our flat also

Excellent lettings, horrible tenancy management. I rented my apartment in 2020 through 'Reliable Homes' which was later acquired by 'Drivers & Norris'. After this acquisition, getting a reply from the agency on any non-emergency issue became a test of patience, though to their credit they would 'eventually' get the issue resolved. Few times this became extremely stressful, for example when it took me 6 months and several emails, including notices of formal complaint to the The Property Ombudsman, to get my tenancy deposit back after vacating the apartment in a perfectly fine condition.

Update: Property management is very slow. Our washing machine has been broken for over a month and they still haven't fixed it yet!!! Old review: In the whole hectic property market, they did take their time to make things right.PositiveProfessionalism

Did not reply to my call.

We was happy to purchase for rent but unlucky the landlord doesn’t want to make the contract 1 year with 6 months break clause. So She(i don’t want to write her name here, i hope she will change to be a better agent) responded she will refund the money back. I never rent a house or do any paperwork before in london, this was my first time so i asked her how many days for the refund 1 week deposit, maybe she thinks its too much for me to ask her???!! . And her attitude changed. She rushed to get the deposit before we know if landlord accept my offer, and not patient to explain what gonna happened if i need to get my refund back in case landlord refuses me. Im not sure if i would recommend this agency or not. It seems like a big company but a little bit lacking of patience and friendly.